All Topics

Get a Completely Free Bet on Accas or Bet Builders

This article provides information about our Get a Completely Free Bet on Accas or Bet Builders promotion

PokerStars on Betfair - FAQs

This article answers some key Frequently Asked Questions around PokerStars on Betfair

Poker: Minimum and maximum buy-ins in cash games

This article explains the minimum and maximum buy-in requirements for cash games.

Poker: Poker Game Rules: Hi/Lo and 2-7

The article explains the rules for Hi/Lo and 2-7 poker games.

Poker: Rakeback not offered FAQs

As an alternative, we offer a competitive base rake and our extensive PokerStars Rewards program with the highest value player rewards available.

Poker: Integrated keyboard shortcuts

A list of keyboard shortcuts integrated with our software.

Poker: Moving button system

We use a forward-moving button instead of a dead button system.

Poker: Sunday Storm

Sunday Storm offers one of the biggest guaranteed prize pools of the week.

Poker: Hand histories

Hand histories are records of the hands you've played. You can review them anytime to track your play or analyse your performance

Poker: Table chat responsibility

All account owners are responsible for the chat that comes from their account.

Poker: Tournament seats and tickets differences

When you win a seat, the system puts you straight into the tournament. When you win a ticket, you're the one to choose the event you want to play.

Poker: Hide the chat window

Instructions on how to hide the chat window on a particular table.

Poker: Main lobby filters

To set filters in the main lobby on the desktop software, click on the dropdown menus below each tab and select the options you want on each category.

Poker: Resign from a Home Games Club

If you no longer want to be a member of a Home Games Club, you can easily resign by following these steps.

Poker: Poker games on the mobile app

Our mobile app offers all the poker games available on our computer software except for Draw games and Badugi.

Poker: Early tournament payouts

Once the tournament reaches the paid positions, all eligible players will instantly receive the minimum cash amount in the tournament's prize structure.

Poker: Zoom Table Limits

When calculating the number of tables you can open, we count regular cash games and Zoom tables differently.

Poker: Disable/enable pop-up messages

You can disable tournament advertisement pop-ups from appearing at the tables.

Poker: Unregister from tournaments

When you unregister from a tournament, we'll refund your buy-in in the same way you had paid for it.

Poker: What is rake?

Rake is a small fee we charge for our services.

Poker: All-in Shootouts

All-in Shootouts are quick, random tournaments where the cards decide everything. Every player goes all-in on every hand.

Poker: Fifty50 tournaments

The article explains how Fifty50 tournaments work

Poker: Time zone settings

The time in our systems is showing as ET (Eastern Time) by default, but you can change it.

Poker: Time bank (tournaments & cash games)

If you have a difficult decision to make, you can have additional time to think about your move. This extra time is known as the time bank.

Poker: Shootout tournaments

A Shootout is a form of tournament that rewards players with major tournament entries or cash prizes.

Poker: Sorting tables feature: in lobby

The article explains how to quickly sort and organize tables in the lobby.

Poker: Advanced multi-tabling options

If you're a multi-tabler, you can choose to allow the tables to pop up or not when action is on you.

Poker: Unfair play - Consequences

We can detect and prevent cheating and any unfair play results in penalties.

Poker: Removing funds from a cash game table

When you return to the same table within 120 minutes in high-stakes poker, it will count as part of the same game session.

Poker: Tournament cancellation

If we have to cancel an event for any reason, we'll make every effort to compensate players in the fairest way.

Poker: Tournament history

Instructions on how to check out your tournament history on all platforms.

Poker: Maximum number of tables

You can play up to 24 tournaments at the same time. The maximum for Cash games is set at 8 simultaneous tables.

Poker: Changing your lobby language settings

You can play our games in a language other than English by changing your settings in the lobby.

Poker: Payout structures

Tournament payout structures vary from event to event, but generally, the payout percentage ranges from 12% to 20% for the winner.

Poker: Collusion in Home Games

If you suspect improper play is going on, contact us with details of the incident.

Poker: Poker games and filters - Setting favourites

The 'Favourites' feature works just like the bookmarks function in your Internet browser. It stores your preferred games and game filters.

Poker: Automated chat monitor tool

The Chat Monitor tool automatically detects inappropriate chat on Play Money tables and gives short suspensions.

Poker: Home Games - Tournament payout structures

Here's some detailed information on the different payout structures available for Home Games' tournaments.

Poker: Cash game information: time bank, sitting out and disconnections

If you need to make a hard decision in a cash game, you can have additional time to think about your next move. This extra time will be deducted from your time bank.

Poker: Display folded cards (desktop)

To see the cards you just folded, visit the Settings menu from the main lobby.

Poker: Rules and playing instructions

Check out the 'How to Play' and 'Poker Rules' sections of our website for more information.

Poker: Let other players know that your chat has been deactivated

Make other players aware that your chat privileges have been deactivated

Poker: Simplified buy-in display

Tournament buy-ins are shown as a single total price instead of a buy-in plus fee.

Poker: Differences between Club Managers and Club Administrators

Club Managers only have full Club management rights.

Poker: Tournament starting seat

The article explains how tournament seats are assigned.

Poker: Cards mucked in hand histories

The accepted rules of poker state that when the last bet has been called, players must show their hands.

Poker: Time tournaments

Time tournaments work like regular ones, but they run for a set amount of time.

Poker: Private poker tournaments (desktop)

Registration to private tournaments is subject to requirements and you must meet all conditions set by the tournament host to participate.

Poker: Show stack size in big blinds

You can easily display your stack size in relation to the number of big blinds you have, instead of its actual size.

Poker: Spin & Go multipliers and payouts

To determine the prize pool of every Spin & Go, we multiply the buy-in by one of the following coefficients.

Poker: Mystery Bounty tournaments

Mystery Bounty tournaments are knock-out tournaments with a unique twist! Each player has a secret Mystery Bounty of a random cash prize on them.

Poker: Freeroll tournaments

Everything you wanted to know about how to find and how to register in freeroll tournaments.

Poker: Changing an affiliate link (unavailable)

This article explains why referral links can't be changed and explains the rules that protect the integrity of our affiliate program.

Poker: Poker Rules

How table balancing, simultaneous eliminations, hand-for-hand play, and sitting out work to ensure fair positions, timing, and prize distribution.

Poker: Can I play Home Games from the same location or IP address?

Home Games let club members sit at the same table, even if they use the same IP address or share a connection.

Poker: Money in the pot

The full amount of the pot, including all current bets, is always displayed numerically at the top of the table.

Poker: Home Games Clubs

Create your own free online Poker Club for you and your friends with Home Games.

Poker: Customise tournament filters (Search and filter tournaments)

This article explains how to quickly find and filter tournaments using search, keywords, and saved filters.

Poker: Customise bet slider options

The Bet Slider options let you customize how the slider works, so you can size your bets faster.

Poker: Play a Similar Game

The 'Play a Similar Game' button makes Sit & Go registration quick and easy.

Poker: Show or muck hand preferences

You can control when your cards are shown or mucked after a hand using 'Show/Muck' settings on both desktop and mobile.

Poker: Multi-tabling tips and table settings

If you love multi-tabling, here are some tips and features that will take your experience to another level.

Poker: Improving your poker skills

Every player finds their own way to winning poker. We can’t guarantee a perfect strategy, but we can share some tips to help you improve your game.

Poker: Home Games: Information, Rules, Terms and Conditions

Before opening a Home Games Club, make sure you review our full Home Games Terms and Conditions.

Poker: Report a player for unfair play: Collusion/Chip Dumping

We strictly prohibit collusion, chip dumping, and shared staking at the same tables. We actively monitor for unfair play, and investigate any suspicious activity reported by players.

Poker: Re-entry tournaments

A re-entry tournament allows you to join the same game again, after being eliminated. If you lose all your chips, you'll be offered the option to re-enter immediately.

Poker: Converting or exchanging tournament tickets

This article explains the basic rules for tournament tickets. It covers what you can and can’t do with them.

Poker: All-in Cash Out

Tired of getting those bad beats? With All-in Cash Out, there's no need to worry about them anymore!

Poker: How to find Zoom games in the mobile app

This article explains how to find zoom games in the mobile app

Poker: Spin & Go tournaments

Spin & Go's are fast and exciting Hyper Turbo Sit & Go's. Before the game starts, a wheel spins to decide the multiplier of the prize pool.

Poker: Posting missed blinds

Explains the situation when players pay for both the small and the big blind.

Poker: KO (Knockout) tournaments

In Knockout (KO) tournaments, every player has a bounty. Every time you eliminate an opponent, you win a player's bounty as cash.

Poker: Run It Twice

'Run It Twice' deals the remaining board cards twice when all players are all-in.

Poker: Show or hide player chat (desktop)

Instructions on how to block or unblock a player's chat.

Poker: Disconnect Extra Time (DET)

When a player disconnects near the end of the tournament, they get a bit of extra time to hop back in.

Poker: How do I turn Auto Switch Tables on or off in the mobile app?

To turn off the Auto switch tables feature, select the Account icon, and go to Settings.

Poker: Server crash (cash games and tournaments)

If a server crash stops a hand or tournament from finishing, we roll back any hands in progress. We treat them as if they never happened.

Poker: Phased tournaments

Phased tournaments allow you to start a tournament at a time that better suits you.

Poker: Winning tournament bounties

In Knockout tournaments, the bounty is awarded to the player who wins the relevant pot for the hand in question.

Poker: Adjust the font size in the lobby (desktop)

To improve readability, you can adjust the font size in the software by following these steps.

Poker: Automated unregistering feature for Sit & Go tournaments

We offer an option that protects disconnected players before a Sit & Go starts. The system will unregister players if they're disconnected for a specified amount of time.

Poker: Table Themes

To customise your experience, pick your own table theme, felt color, background, chips, and card deck.

Poker: Zoom tournaments

Alongside Zoom cash games, you can enjoy the action in Zoom tournaments.

Poker: Table appearance options

There are lots of features to fit your personality. Want a red table? Go for it. Change the deck style? Why not? Favorite seat? It's yours.

Poker: On-Demand tournaments

On-Demand tournaments don't run on a schedule. They start as soon as enough players sign up.

Poker: How do I watch tournament replays?

Our major tournaments, such as the Sunday majors and the annual series, have their final tables recorded and replayed at a later time.

Poker: Customise keyboard shortcuts (hotkeys)

To set up and activate keyboard shortcuts, open the main lobby and follow these steps.

Poker: Cash games in the mobile app

Read this article If you want to choose which cash game tables you see on the mobile app.

Poker: Playing with friends or family

We're happy to let friends and family play at the same tables, but if you do, be as competitive as you'd be against any other player.

Poker: The Sunday Million

The Sunday Million is the biggest weekly poker tournament online.

Poker: The integrity of our site: Game fairness and security

Here you can find more information about how we keep our games fair.

Poker: Tournament Money (T-Money)

Tournament Money (T-Money) lets you join tournaments without using your real money balance.

Poker: Sitting out rules

Standard practice is for players to take up their seat at the game they choose to play. There is a limit of seating attempts without playing per table.

Poker: Cash games

Cash games use real-money chips, let you join or leave at any time, reload if you bust, and play at fixed stakes with set buy-in limits.

Poker: Hide from search

The article explains how to hide yourself from the 'Find a Player' search tool.

Poker: Chat at the tables

Use the Chat tab or app chat box to send messages, but it may be limited during certain games.

Poker: Sit & Go tournaments

Sit & Go tournaments start as soon as all seats fill, with formats ranging from heads-up to 990 players, including satellite and cash options.

Poker: Customise auto buy-ins

Auto Buy-in allows you to be seated immediately according to your pre-specified buy-in preferences.

Poker: Register for poker tournaments (desktop)

How to join a poker tournament and how to choose between Sit & Go's and scheduled ones.

Poker: Satellite Tournaments: Information & Explanation

Satellites are a great way to qualify for major tournaments for only a fraction of the cost.

Betfair Exchange Outage

What is Betfair's definition of an outage? The point at which Betfair disables betting on www.betfair.com/exchange. Please note - Should Betfair Mobile and/or our API go down but the desktop still be accessible, you will be able to continue betting o

Brett Flair's Frenzy - FAQs

This article provides information about Brett Flair's Frenzy

Sportsbook: Bet Cancellations

This article outlines the occasions in which you can cancel your bet and how you can use cash out to do this where it is available.

What is Self-exclusion?

Should you need to take a break from gambling, we provide a number of options to help you control your gambling including Self-Exclusion. Time out enables you to take a short break from gambling, restricting your account from placing bets for 24hrs,

Exchange: What is Best Price Execution?

What is Best Price Execution? The Best Price Execution feature enables customers to get matched at the best available odds on the Exchange.

Exchange: What is the 'Bet view slider' and how does it work?

The 'Bet view slider' helps you to see the odds available for the amount you want to bet.

Exchange: Get Started with Betfair Exchange

This article details basic information on the Betfair Exchange

Bet and Get a Free Bet

This article provides information about our Bet and Get a Free Bet promotion

Poker: Reshuffles in Draw games

The article explains how card reshuffles work in Draw games and how they differ from Stud games.

Poker: Why does the lobby minimise when I join a table?

The article explains how the lobby adjusts to keep games running smoothly.

Poker: Hit & Run rules

The article explains what ‘Hit & Run’ means in cash games and the rules for rejoining a table after leaving with winnings.

Poker: Home Games standings and statistics

Details on how a Home Games Club manages and records its member stats and standings.

Poker: Trade T-Money

T-Money can't be withdrawn, but you can trade it for cash with another player.

Poker: Poker session transfer

The article explains how poker session transfer works

Poker: Blinds at Zoom tables

The system assigns the big blind to the player who has gone the longest without paying it.

Poker: Make a tournament deal (chop)

The article explains how players can discuss and make a deal (“chop”) to split prize money at a final table.

Poker: Preferred Seat

The article explains how the preferred seat feature works.

Poker: Saving tournament summaries

The article explains how to automatically save your tournament summaries.

Poker: Software hand history request - 100 hands

To ensure smooth performance, hand histories are delivered in batches of up to 100 hands.

Poker: Tournament lobby information

Instructions on how to check out tournament details in the tournament lobby.

Poker: Win the Button tournaments

The article explains how the Win the Button tournament format works and what to expect while playing it.

Poker: Spin & Go Max

The article explains the rules and features of Spin & Go Max games.

Poker: Synchronised breaks

The article explains what synchronized breaks are and how they work in tournaments.

Poker: Tournament speed

This article explains the different speeds of tournaments.

Poker: Antes explanation

The article explains what an ante is.

Poker: Filter multi-table tournaments on mobile

The article explains how to use tournament filters in the app.

Poker: Fold and Watch

In a Zoom game, you can watch the final result of a particular hand, even if you decide to fold.

Poker: Checking out your tournament position on mobile

The article explains how to see your tournament position on the app.

Poker: All-In Poker explanation

An explanatory article of All-In Poker

Poker: Women's Sunday

An article about our exclusive to female players Women's Sunday tournaments.

Poker: Poker bankroll management

The article explains how to manage your poker bankroll to play safely, choose the right stakes.

Poker: Throwables

Throwables are virtual objects you can throw at other players and simply have fun with.

Poker: Customise sound options

The article on sound settings explains how to adjust, disable, or customize them on both desktop and mobile devices.

Poker: Hand Strength Feature

The article explains the hand strength feature.

Poker: Adding a Club Administrator

The article explains how to add a new admin to a Home Game club.

Poker: Cash lobby table filters

How to use the advanced table settings in the cash game lobby to customize, sort, and prioritize the tables you want to see.

Poker: Cap cash tables

The article explains how cap cash games work.

Poker: Poker rules for side pots and betting explained

The article explains key poker rules for side pots and betting, as well as how small all-in bets work in no-limit games.

What is 'time out'?

If you feel the need to take a short break from gambling we offer the ability to 'time out', this enables you to block your account for a 24hr, 48hr, 7 day or 30 day period. During this time you will be unable to bet on any Betfair products. Please b

Exchange: What is Asian Handicap Betting?

Asian Handicap is a form of soccer betting which is very popular in Asia (hence the name). "Handicap" means that one team receives a "virtual head start", effectively leading the game by a differing amount or amounts before the game starts.

Cash Out - Sportsbook

Cash Out allows you to lock in a profit or loss before waiting for the event to finish. Betfair does the maths on your current bets to offer you a value in real time based on the live market prices and even better news for football bettors - Cash Out will no longer be suspended on match odds markets on the Sportsbook!

GamProtect - Useful/Important information

GamProtect is a scheme that allows Gambling operators to share customer information with one another as part of the Single Customer View Trial 1. This ensures that people who display high-risk behaviours are protected from gambling-related harm.

Exchange: What is Trading?

What is Trading? Trading is one of the best and most unique things about Betfair. Trading is having more than one bet in a market; seeking to improve your position or lock in a profit on all possible outcomes!

Exchange: What does the term "Lay" mean and what is a Lay bet?

To lay a bet is to back something not to happen. For example, to lay Manchester United to win their match is to back them NOT to win. If you were to lay them, you would win your bet if they either lost or drew their match. With Betfair you can not on

Starting Price (SP)

This article answers questions around Starting Price. SP stands for Starting Price - this is the price your horse starts the race at.

Changing your personal details

At Betfair we take your personal details at the point of registration, but you can update these yourself at any time. It is advised that you keep this section up-to-date should we ever need to contact you.

Time Limit

This article details information on our Time Limit tool.

Combined business of Flutter Entertainment and The Stars Group - Safer Gambling FAQs

Frequently Asked Questions around Safer Gambling in the combined business of Flutter Entertainment and The Stars Group. Please click here to see generic FAQs. Will my Permanent Self-Exclusion from Betfair be carried over to Sky Betting & Gaming

Cash Out On Exchange

Cash Out is a product from Betfair that allows you to lock in a profit or loss before waiting for the event to finish.

How do I close my account?

First, we recommend that you withdraw any remaining funds from your account before you close it.

Each Way Bets

This article explains Each Way betting on Sportsbook and the Exchange; what it is, how to place an each way bet and scenarios that may cause your settlement amount to be different to what you were expecting.

Exchange: What can I do with an unmatched bet in SP markets?

By default unmatched bets 'lapse' and are cancelled at the start of the event. You can still choose for this to happen if you wish, and unmatched bets will have ''cancel'' as their default. However we have added two alternative options: You can choose

Exchange: What is Auto Cash Out?

Exchange: What is Auto Cash Out? Auto Cash Out is Betfair’s latest Cash Out functionality, giving you the complete control over your bet, even when you are not near a mobile device or computer. This means you can now lock in a profit without lifting

Betfair Exchange - What's Changed?

This article details information on some recent changes to the Betfair Exchange, and answers some Frequently Asked Questions.

Exchange: What is MatchMe and how does it work?

It's a feature which makes it easier to get your bet matched. With MatchMe switched on, you can be matched at a pre-determined range of odds, which will allow you to achieve a more successful matching!

Betfair Predicts - FAQ's

This article provides information around Betfair Predicts

Betfair Exchange - Market Rules

This page links out to Market Rules for the Betfair Exchange.

Tell me more about Budgets

We've put together some FAQ's on Budgets below if you want to find out more. If you don't find what you're looking for you can contact us at any time. What are Budgets? Your Budget is the amount you can spend on your account each month.

Free Bet Information

This article explains everything you need to know about free bets from how to check if you have one to how to use free bets to place a bet.

What can I do if I think I may be gambling too much?

If you have any concerns about whether you are gambling too much or if you feel that you may be getting out of your depth, then please think very carefully about what you should do next, and whether you should continue betting. Think about using our

How to place a bet on the exchange

This article explains how to place a bet on the Betfair Exchange.

Exchange: What are the options 'Keep bet' and 'Take SP' when I have an unmatched bet?

An Exchange bet is a normal bet placed by choosing the odds of your selection from the market view (as opposed to clicking on the 'SP' of your selection). When an Exchange bet is fully or partially unmatched it can be adjusted and cancelled in the no

Safe Sub

This article contains information about Safe Sub and some FAQs.

Exchange: What is the difference between matched and unmatched bets?

For a bet to be struck, it must be matched with another customer, someone who has an opposing opinion. When submitting a bet offer, bets can be returned as unmatched, partially matched or matched in full

Exchange: Partial Cash Out

Partial Cash Out is a fantastic feature which allows you to Cash Out part of your bet. You can do this, for example, when a game is going in your favour and you wish to reduce your risk while keeping a healthy profit on a selection!

Betfair Beacons FAQs

What are Betfair Beacons?

Self Assessment

If you are unsure whether or not you may have developed a gambling problem, you can use the following simple checklist for self-assessment. If you answer positively to at least four of the following questions it is recommended you call either our customer service staff or one of the professional bodies highlighted below to seek professional advice.

Poker: Chat rules and guidelines

We want everyone to have a fun time here, so make sure your chat is clean and respectful.

Poker: How does Auto Rebuy work?

The article explains how to set up and manage Auto Rebuy options for cash games and tournaments.

Betfair UKI Privacy Statement

Welcome to the Betfair UK & Ireland privacy statement, which relates to our use of personal data of Betfair users in the United Kingdom (UK) or Republic of Ireland*.

Poker: Where can I find tournament tickets, tournaments, registered tournaments, another player, or a Team PokerStars on Betfair player?

Instructions on how to find tournament tickets, tournaments, registered tournaments, another player, or a Team PokerStars on Betfair player.

Poker: What is a Team PokerStars on Betfair Brand Ambassador?

If you're passionate about poker, you could be one of our new paid Brand Ambassadors.

Betfair General Terms and Conditions

This article outlines the terms and conditions that You agree to whenever You use any of the websites or apps offered by, register for an account with, and/or use any of the products or services offered by Betfair.

Poker: PokerStars on Betfair Learn

PokerStars on Betfair Learn is here to help you get started with poker.

Poker: Team PokerStars on Betfair Pro and Team Online sponsorship

This article breaks down the two Team PokerStars on Betfair paths, what each one does, and how players can work toward joining the team.

Exchange - Football/Soccer Rules

This article details the Exchange rules for Football/Soccer related markets

Sportsbook - Basketball Rules

This article details rules for Basketball related markets.

Sportsbook - Horse Racing Rules

This article details rules for Horse Racing related markets.

Deposit Queries

Deposit Queries

Withdrawal Queries

If you've just had a win and fancy making a withdrawal to bank those winnings, we explain below how to process a withdrawal in a few quick and easy steps.

How to verify your account

We're required to verify every account holder we have to comply with regulations and in line with our commitment to safer gambling. We will attempt to electronically verify your account where possible. If we are unable to verify you, we may ask

Age Policy

It is illegal for anyone under the age of 18* to open an account or to gamble with Betfair. Betfair takes its responsibilities in this regard very seriously, and we carry out electronic age verification checks upon registration

Bingo: Welcome Offer - Terms & FAQs

This article highlights the Terms & FAQs for our Bingo Welcome Offer

Sportsbook - Boxing Rules

This article details rules for Boxing related markets.

Deposit Limits (Ireland/Rest of World)

For customers based in Ireland & Rest of World

Why can't I use my Paysafecard anymore?

This articles provides information around not being able to use your Paysafecard anymore

Contact Verification

We want to make sure that the details you've used to register your account with us are correct in order to keep your account secure and that when we need to get in touch with you that we know it’s going to the right place.

Sportsbook: 90 Minute Guarantee (Match Odds 90 Market)

This article explains 90 Minute Guarantee (Match Odds 90 Market)

Opta Football Statistics - Definitions

This article outlines how we use Opta to settle statistic markets in football such as Shots on Target (SOT), Goalscorers, Tackles, Offsides, Assists, Passes, Cards and Corners as well as others.

Sportsbook - Football/Soccer Rules

This article details rules for Football/Soccer related markets.

Second Chance Tokens - FAQs

This article includes key details about Second Chance Tokens along with useful FAQs

Request a Free Bet

This article provides information on requesting a Free Bet on Betfair

Product Exclusion

What? Betfair offers you the facility to limit your access to certain products onsite as part of our Safer Gambling control tools. This feature allows you to exclude yourself from our products for varying periods of time depending on your needs.

Sportsbook - Cricket Rules

This articles details rules for Cricket related markets.

How do I request for my account to be reactivated after my exclusion period has ended?

If you'd like your account reactivated after a period of temporary self exclusion, you'll need to get in touch with Customer Service. Our team will then be able to review your account whilst you are present on the contact. To help you stay in control

Bet Settlement Timescales (Sportsbook)

We strive to settle your bet as soon as the event finishes. However, during busy periods, please allow up to 30 minutes for the full result to be confirmed and for your winnings to appear in your account before contacting us.

Sportsbook - General Sports Betting Rules

This page outlines the General Sports Betting Rules for Betfair

Betting Fairer, With Betfair

This article provides details on some of our betting rules that puts fairness front and centre so you know where you stand.

Betfair Predicts - Terms & Conditions

This article details Terms & Conditions for Betfair Predicts.

The Big Drop - FAQs

This article details information on The Big Drop and answers some Frequently Asked Questions

Guaranteed Lay To Lose

Guaranteed Lay to Lose is a guarantee from us that, independent of individual account limits , you can place bets on selected Horse Races to win a guaranteed amount.

Sportsbook - Golf Rules

This article details rules for Golf related markets.

Exchange - Baseball Rules

This article details the Exchange rules for Baseball related markets

Opening an Account

This article provides information on how to open an account

Sportsbook - Extra Places

This article explains our Sportsbook Extra Places promotion...

Exchange - Golf Rules

This article details the Exchange rules for Golf related markets

My account is suspended

Why is my account suspended? There are a number of reasons for which we suspend accounts:

Password & PIN Queries

This article details information around Password and PINs on Betfair.

Reopen a closed account

This article provided you with key information on how to re-open your closed account, and answers some questions you may have.

Forgotten My Password or Username

Forgotten your log in details? If you've forgotten your username, simply click here and follow the instructions. You will receive an email from us with your username. (Please check your junk/spam folders in case our email is not recognised).

Two-Step Authentication Help

Betfair’s two-step authentication reduces the chance of having your account compromised. That’s because in an addition to your username and password Betfair will ask you to enter a one-time code, which will be sent to your phone via SMS or displayed

Horse Racing - Non-Runner

This article answers some frequently asked questions around what happens to your bet in the event of a Non Runner (a horse that pulls out of a race before it begins).

Regulatory Information

This article details our Regulatory and Company Information

Horse Racing - Future Racing

This article answers some frequently asked questions around Ante Post betting. Ante Post is a market that exists in advance of an event (usually 24-48 hours from the race start time and prior to 10am on race day). It has slightly different rules in respect of the settlement of Non Runners.

Expert Fee FAQs

This article details information on our Expert Fee, and some Frequently Asked Questions on Expert Fee

Dormant Accounts

This article outlines what happens to accounts that haven't been used in over two years (known as a Dormant Account) and how you can log back in. It also outlines what happens to the funds in any dormant account.

Football - Postponed or Abandoned Match Rules:

Settlement rules and what this means for your bet

Monthly Limit

At Betfair, all accounts have default limits to support safe and enjoyable gambling experiences for all our customers. Limits ensure that you can play responsibly and try to encourage all players to only spend what they can afford to lose, keeping the fun in your experience.

Sportsbook - Beach Volleyball Rules

This article details rules for Beach Volleyball related markets.

Lotteries Rules

This article details the rules for Lotteries

Void Bets

There are many reasons why a bet or selection may have been voided. These could include:

Bingo: Deal or No Deal Bingo - How to play?

Tickets and Strips The Deal or No Deal Bingo game uses the same tickets and strips that are used in the 90 ball bingo draw. Please see the 90 Ball Bingo game information for further details. Game Prizes The prizes offered in each bingo game have a mi

Exchange Games: How do I play Exchange Blackjack?

This game is based on the casino card game of Blackjack. Each game begins with 10 cards placeholders seen face down. 8 of the 10 card placeholders are paired to form 4 separate "player" hands (Player 1, Player 2, Player 3 and Player 4). The remaining

Exchange Games: What is 'Cash Out' on Blackjack In Play?

Cash Out is a product from Betfair that allows you to lock in a profit or loss before waiting for the game round to finish. Betfair do the math to offer you a value in real time of your current bets based on the odds currently available in your curre

Bingo: What are the Bingo Jackpots?

Just in case the usual house prizes don't add enough buzz to bingo we offer further big jackpots for you to win. These vary according to the type of game being played. Fixed Jackpots Progressive Jackpots Progressive Slots Jackpot Queries Terms & Cond

Cookie Policy

You should be aware that when you access or use our content, products and services, we may collect information from your devices through the use of 'cookies' and similar technologies. Cookies perform various different functions, and often to improve your user experience. This policy provides further information.

Exchange Games: What is an Exchange Games bonus?

If you have been awarded a bonus on Exchange Games, there will be a section 'My bonuses' in the top right hand corner on the Exchange Games site when you log in. If you do not have an active bonus, the section 'My bonuses' will not be visible.

Casino (Mobile): Where do I see my history of the games?

Currently you only can access your transaction history but not your game history from your mobile device. To access your detailed game histories please visit the Casino cashier on the main website.

Exchange Games: Where can I see my current bets and bet history on the Exchange Hold'em app for iPhone or Android?

Current bets: You can view any open in two ways: Swipe the player cards to the left, to view current matched and unmatched bets; In the menu of the app under 'Account' --> 'Active Bets'. Bet history: You can view your bet history from within the menu

Dead Heat

This article explains what happens to your bet in the event of a Dead Heat, where more than 1 participant (e.g. 2 horses) tie for a position in an event. 

Horse Racing - Rule 4

Rule 4 covers the situation where a horse is withdrawn from a race, the odds for all bets placed on remaining horses are adjusted to account for the non-runner(s). This is because less horses in a race increases the probability of each remaining horse winning. A Rule 4 is normally expressed as x pence in the pound, and is an industry-wide rule.

Exchange - Cricket Rules

This article details the Exchange rules for Cricket related markets

Slot Maximum Staking Limits

This article outlines information on staking limits that are applied to all accounts in relation to Slots, Slingo, and Reactor games

More Ways To Win At Betfair

This article provides details on some of our betting rules that puts fairness front and centre so you know where you stand.

Casino - FAQs

This articles provides answers to some Frequently Asked Questions about Betfair Casino

Sportsbook - Baseball Rules

This article details rules for Baseball related markets

Casino Tech - FAQs

This article provides answers to some FAQs around Casino Tech

Casino Promotion - FAQs

This article provides answers to Frequently Asked Questions about our Casino Promotions

Betfair Charges

This article provides information on Betfair Charges.

Betfair Exchange - Introduction & General Rules

This article provided an introduction to their Betfair Exchange, and some general rules for the Betfair Exchange.

Exchange Games: Information about the use of automated gambling software

Exchange Games is a peer to peer gambling product, in other words, a product on which the players (including you) are betting against each other on the available Exchange Game markets (''Markets'')

Exchange Games: What is minimal risk wagering?

Activity which falls within one or more of the definitions below: Activity which Betfair believes to be collusive, for example where two or more players agree to place bets to offset each other’s' risk. Backing and laying in the same market at the sa

Betfair Live Video

This article details information for the Live Video Service.

Trust Deed

This article outlines the Trust Deed for Betfair

Exchange Games: How does the Dead Heat Rule work with Exchange Omaha Hi?

The Dead Heat Rule applies to bets on Exchange Omaha Hi when there is more than one winning selection in the Main market - i.e. the result is a draw or tie between 2 or more hands. In these cases, the odds on the tied selections received by the backe

Sportsbook - UFC/MMA Rules

This article details rules for UFC & MMA related markets.

Exchange Games: What are the odds that are displayed on the markets?

Betfair uses decimal odds which are inclusive of stake. So, a winning bet of £10 at odds of 6 would result in a return of £50 profit + your £10 stake = £60. All odds at Betfair are displayed from the backer's point of view. If you see 6 and £10 on the

Exchange Games: What are they?

Exchange Games gives the player the ability to place bets on the outcome of a computer generated event - e.g. a poker game. It is as if you are standing behind a crowded table in Las Vegas, stealing peeks at the players' cards and making side bets as

Bingo: Where can I find my Bingo history?

Your Bet History shows you the vital game statistics for each historical game you have played. You can see your bet history by clicking on Account > History button at the top of the bingo window. A pop-up window will display the bet history. You can s

Bingo: How do I recover from a game disconnection?

If your connection to a Bingo game is lost for whatever reason, for example due to internet connection problems, you can still go back into Bingo and resume your participation. If you join before the game has begun, you will see the same tickets/stri

Bingo: How to play?

You must have a Betfair account to play. You can log in through the main site's home page or directly when you launch Bingo. The first time you log in you will be asked to choose a "chat name" or nickname, this will be displayed in the chat room and

Exchange Games: How do I know if I have a bonus?

If you have an Exchange Games bonus in your account, you will see a balance on the top right-hand side of the page once logged in: Exchange Games bonuses have a 1x wagering requirement.

Exchange Games: Where do I find my game history?

Once logged in, navigate to 'My Account' > 'My Exchange Games Account'.  There you will have the option to view your Account statement, Current Bets and Betting History:

Bingo: What are the rules for 75 Ball Pattern Bingo?

Tickets and Strips In the 75 Ball Pattern Bingo game, a ticket is an individual grid of 25 squares made up of 5 rows and 5 columns. Each square contains a number so 25 numbers appear on each ticket apart from the centre square which is "free" and wil

Bingo: How does the loyalty scheme work?

For details on Betfair Bingo Loyalty scheme, click here.

Bingo: Where do I enter my promo code?

If you have a promotional Bingo code which you want to redeem, all you have to do is go to the Bingo Lobby and click on 'Bonus Codes' at the top. A window will appear where you can enter your bonus code: Type in the code and click 'Enter'.

Removing and Updating Your Card

This article explains how you can remove or update your card and answers frequently asked questions around this. It also outlines how to delete your card and how to add a new one.

Missing Withdrawals and your Tracing Number

If you are missing a withdrawal, please allow up to 2-5 working days for this to arrive in your bank account. Once that timeframe has passed, if your withdrawal still isn't available, you can reach out to our customer support team and they will provide you with a Tracing number to provide to your bank account.

Exchange Games: What is 'Cash Out' on the New Hold'em?

Cash Out is a product from Betfair that allows you to lock in a profit or loss before waiting for the game round to finish. Betfair do the math to offer you a value in real time of your current bets based on the odds currently available in your curre

Bingo: What are 1 to go/2 to go Games?

What is this? xTG, refers to the position of your ticket in a bingo game, i.e. 1TG - one number to go, 2TG - 2 numbers, etc. To reward our players who are close to winning, some of our games will be scheduled with one of 3 types of new xTG feature, e

Exchange Games: In Exchange Baccarat, what is the scorecard and the card counter?

Because Exchange Baccarat uses a shoe of 8 decks of cards, the cards dealt in previous games will affect the outcomes of future games dealt from the same shoe (and hence the odds of all selections). To ensure that every user is aware of all informati

Bingo: How much does it cost to play?

Each individual Bingo game has the cost of a ticket shown clearly on our schedule, and in the Bingo lobby. You can play Bingo for as little as 1p per ticket, and we even run free Bingo games from time to time.

Exchange Games: What is Exchange Hi Lo and how do I play it?

Exchange Hi Lo is Betfair's version of the popular and exciting card game in which a player has to predict whether the next card is higher or lower. However, in Betfair's unique variation, it's a perfect strategy played by a computer that decides whe

Exchange Games: How do I play Exchange Hold'em?

This game is based on the poker game commonly known as 'Texas Hold'em'. Each game begins with 13 cards being dealt face down from one randomly* shuffled pack. 8 of the 13 cards are paired to form 4 separate hands as displayed on site (these cards in

Bingo: What happens if I get disconnected during a game?

If you get disconnected during a game, the game will continue to be played for you on our Bingo servers. If one of your tickets is a winner, you will receive the winnings automatically.

Exchange Games: Information on time critical events and the importance of having the right system and network connection

On Exchange Games the bets placed by players are matched in the order in which they are placed in order to offer our players a fair service and gambling experience. This means that it is your responsibility to make sure that you have a good network c

Bingo: What are the rules for 75 Ball Bingo?

Tickets and Strips In the 75 Ball Pattern Bingo game, a ticket is an individual grid of 25 squares made up of 5 rows and 5 columns. Each square contains a number so 25 numbers appear on each ticket apart from the centre square which is "free" and wil

Casino (Mobile): What happens if I receive a call while playing?

If someone calls you while playing, the game will be paused automatically and will resume automatically when you have finished the call. Some mobile phone devices might also get disconnected from the network when someone calls. If this happens, you c

Bingo: How do I add a Game/Room to my favourites?

Go to https://bingo.betfair.com/ and click on 'My Favourites' (after you have logged in to your Betfair account). Add a Room/Game to your favourites by clicking on the star icon that appears when you hover over an image: You can remove a Room or Game

Bingo: What are the different game types?

90-Ball Bingo is the most traditional form of Bingo, and is played with balls numbered from one to 90. Tickets are made up of three lines containing five numbers each. There can be prizes for one line, two lines and full-house (all three lines). Ther

Exchange Games: What is an early settlement?

Early Settlement is where the outcome of a selection can be decided and hence the market settles the bets relating to that selection. This will mean that if a selection has been determined to be a winner or loser prior to the end of a game, you will

Sportsbook - Volleyball Rules

This article details rules for Volleyball related markets

Exchange Games: In Exchange Blackjack, what are the Exotic selections?

There are 4 additional betting selections within Exchange Blackjack for customer to bet upon. They are; Dealer wins or ties with all 4 player hands. One of more of the 5 hands gets a "5 Card Charlie". All Cards are unique in respect of both suit and

Bingo: Lucky Numbers Bingo - Game Rules

Lucky Numbers Bingo is a standard 90 ball bingo game with an added lucky numbers Jackpot feature! Matching one, two or three of your chosen lucky numbers with any of the balls when the 1 line, 2 line and/or full house is won will win a Lucky numbers

Poker: I have a problem installing the software, what should I do?

If you have experienced problems with the installation, we initially suggest you try to uninstall the program using Windows Control Panel - Add/Remove Programs. After removal download the installer again. If this does not help and the problem persist

Exchange Games: What is Cash Out on the Exchange Hold'em App for Android and iOS?

Cash Out is a product from Betfair that allows you to lock in a profit or loss before waiting for an event to finish. Betfair do the math to offer you a value in real time of your current bets based on the live market prices. Using a single click you

Bingo: What are the 'Stake' and 'Win' amount?

There are two boxes labelled 'Stake' and 'Win' at the top of the bingo window. The Stake box displays the value of the bingo tickets you have selected/purchased for the game currently playing, or about to start. The Win box will accrue the value of a

Bingo: How do free tickets work?

Free tickets are applied to your account depending on the specific terms and conditions of a promotion. Depending on the type of free ticket, you may need to enter the room and validate the tickets yourself. Check the Schedule to view details of upco

Exchange Games: What are the betting selections for Exchange Hi Lo?

In Exchange Hi Lo, there are two markets which are available for betting for any given game. The two markets each hold different types of betting selections. The first market is known as the 'Correct predictions' market and contains the betting selec

Exchange Games: In Exchange Blackjack, what is the logic the player's hands follow?

Betfair has commissioned the development of a perfect player strategy to fit in with the version of Blackjack played in the game. This strategy produced by www.wizardofodds.com encompasses the following key rules; * There is an infinite deck * Doubli

Superboost

This page outlines the terms of our Superboost promotions, where we offer enhanced odds on particular events happening from time to time.

Third Party Payment Methods

This article contains what Third Party Payment Methods are and what will happen if one is added to your account.

Exchange Games: How do the 'Handicaps' work on Exchange Card Derby Racing?

Before the race can start, the handicaps are determined. The remaining 40 cards in the deck will then be used for the race simulation. A second round of betting commences in which the players can place new bets based on the handicaps. Before the hand

Bet Boost Multis - FAQs

Bet Boosts are tokens that allow you to enhance your profit giving you a % increase! The token will give your bet a percentage increase on your odds and the increase will be specified when placing your bet. You can use these on singles as well as Accas and Bet-Builders giving you maximum choice!

Bingo: When does an automatic game voiding apply?

In the event of a Bingo game failing to play within 30 seconds of the advertised time, or should we choose to withdraw/amend a scheduled bingo game, then funds used to purchase these ticket(s) will be refunded to your Bingo account as soon as possibl

Bingo: What are the rules for 80 Ball Bingo?

Tickets and Strips In the 80 Ball Bingo game, a ticket is an individual grid of 16 squares made up of 4 rows and 4 columns. Each square contains a number so 16 numbers appear on each ticket. Once the game has started then tickets will show a unique t

Bank Transfer

There are two types of bank transfer that we offer, a standard bank transfer and a Pay by Bank.

What is the corporate identity verification process?

Corporate Accounts In line with our policy for individual customers, Betfair also has a policy of verifying corporate customers. As the nature of the customer is very different, the requirements have been tailored to accommodate these differences. A

Exchange Games: In Exchange Hi Lo, when can I no longer bet on a selection and when does the game end?

Betting will not be permitted on selections for which an outcome is already known. Once the outcome of a selection is known, it is labelled as 'WINNER' for winning selections or 'ELIMINATED' for losing selections, and bets are settled on the selectio

Bingo: Can I buy tickets in bulk?

Yes. The Bulkbuy tool allows players to select up to 20 games for pre-purchase at any one time. Players can use the search facility to define which particular games they wish to search for. Parameters include number of tickets, game type, room name,

Exchange Games: Can I bet before the start on Exchange Card Derby Racing?

Each race begins with four runners lined up at the starting line of a 32 segment race track. Each runner is represented by a suit (Spades, Hearts, Clubs and Diamonds). A randomly shuffled pack of 52 cards is used to simulate the race. An exchange mar

Bingo: How to purchase Tickets/Strips?

To participate in a game of bingo you must ''select'' and ''confirm'' purchase of your tickets. The strips of tickets are displayed in the ''Ticket Area'' of the bingo window. You purchase your tickets through the "Ticket Purchaser" pop-up window: The pop-

How to add a card

This article explains how to add a card, with a step by step guide and let's you know how many cards you are able to add. It also provides a link to the article explaining how to remove a card.

Bingo: Where do I find Bingo promotions?

Don't miss out on our exciting and great value promotions, view them all here!

Beat the Drop

Beat the Drop is one of the most popular games in the sports betting community that doesn’t require players to stake any money.

Pay by Bank - Useful Information

Securely connect your bank account and deposit funds instantly with Open Banking. Unlock Instant Withdrawals after your first deposit!

Mastercard Withdrawals

If you are using a Mastercard that has been issued outside of countries listed below or you are using a Mastercard BusinessCard, you will not be able to make any withdrawals to it. Please note that these restrictions are not set by Betfair but by Mas

Exchange Games: Can I withdraw my own money if I have a bonus on?

Yes. You can transfer your own money in and out of your 'Games wallet' as you please and without affecting your bonus funds. Kindly note that bonus funds are non-withdrawable and are simply used to wager on Exchange Games.

Casino (Mobile): How do I register with Betfair?

If you are already registered with Betfair you do not need to open a new account for Mobile Casino and can use your existing account. If you are new to Betfair, you must first open a Betfair account and deposit money before you are able to play Betfa

Fast Funds

What is Fast Funds? Fast Funds is the quickest way to make a withdrawal, and get your funds from your Betfair wallet to your bank account. Fast Funds is currently available to customers in the UK, Ireland and Spain with a Visa Debit or Prepaid card.

Exchange Games: In Baccarat, what is a 'Natural'?

A 'natural' refers to a hand of only two cards that has a total score of 8 or 9.

Deposit Limits

Deposit Limits (United Kingdom) For customers based in the United Kingdom & Gibraltar

Exchange Games: How does the Dead Heat Rule work for Exchange Blackjack?

The Dead Heat Rule applies to bets on Exchange Blackjack when there is a tie between a player hand and the dealer the result is a draw or tie. When this occurs, the odds for both the Backers and Layers are divided by two. Client A backs Hand 1 for £1

Exchange Games: What will happen if I place a bet using bonus funds and win?

When placing a bet using bonus funds, all winnings will be credited to your 'pending winnings'. These will be added onto your bonus until you have met the full wagering requirement. After that your pending winnings will be instantly credited to your

Exchange Games: What are the Drawing Rules for Exchange Baccarat?

Exchange Baccarat uses the same standard Baccarat drawing rules that you would find in a casino, which are as follows - Once the player and the banker have both been dealt two cards : If either player or banker have a score of 8 or 9 then both player

How do loss limits work?

Loss limits for betting start from the moment they are first set. They run for the time you choose (day, week, month or year) and then they are automatically re-set and begin again. For example: if you set a loss limit of £100 (100EUR) per week around

Sportsbook: Are bets covered by my loss and deposit limits?

Yes. Because Sportsbook bets are funded from the main wallet without a physical transfer needed by you, the product is covered by both sets of limits.

What is Source of Funds?

Source of Funds may sound like a daunting process, but don’t worry! This process assists us to ensure that we can get to know you and provide you with a great customer experience, as well as ensuring that we fulfil our obligations. At times,

US Elections

This article provides information on our Political markets, including the US Elections.

Bingo: Can I withdraw bonus funds?

There are two types of Bonuses available on Betfair Bingo: Bingo Bonus, which you can spend on all bingo rooms. Games Bonus, which you can use on the Bingo side games. A Betfair Bingo bonus is a set amount of money which can be awarded by Betfair Bin

Exchange: What are Betfair Points?

When you bet on the Betfair Exchange, win or lose, we reward you with points. The more you bet on the Betfair Exchange, the more points you accumulate. Betfair Exchange charges Commission on winning bets. The more points you

What are Exchange Games Transfer Limits?

Exchange Games transfer limits cover the total of all transfers into Exchange Games wallet over a rolling period. Transferring funds back to your main Betfair account will not reset the limit. Your Exchange Games transfer Limits come into effect from

How do I view my Profit and Loss?

Want the facts? Our Profit and Loss tool lets you know how much you've won or lost over a select time period, giving you an easy way to track your gambling spend.

Exchange - Ice Hockey Rules

This article details the Exchange rules for Ice Hockey related markets

Sportsbook - GAA Rules

This article details rules for GAA markets

Exchange - Rugby Union and Rugby League Rules

This article details the Exchange rules for Rugby Union and Rugby League related markets

Exchange - Rowing Rules

This article details the Exchange rules for Rowing related markets

Exchange - Swimming Rules

This article details the Exchange rules for Swimming related markets

Sportsbook - Cycling Rules

This article details rules for Cycling related markets

Exchange - Financial Markets Rules

This article details the Exchange rules for Financial Markets related markets

Sportsbook - Financial Bets Rules

This article details rules for Financial Bets markets.

Fairness

Wondering how we keep our games fair? This article explains how we ensure fairness for all.

Sportsbook - Bandy Rules

This article details rules for Bandy markets.

About Betfair

Betfair is one of the world’s largest international online sports betting providers. We transformed the landscape of the sports betting industry when we pioneered the betting exchange in 2000, allowing customers to set their own odds for the first time. We’ve been just as disruptive ever since.

Exchange - ESports Rules

This article details the Exchange rules for ESports related markets

Exchange - Cycling Rules

This article details the Exchange rules for Cycling related markets

Sportsbook - Swimming Rules

This article details rules for Swimming

Exchange - Athletics Rules

This article details the Exchange rules for Athletics related markets

Live Betting Rules

This article details our Live Betting Rules

Exchange - Tennis Rules

This article details the Exchange rules for Tennis related markets

Affiliate Scheme

If you own a website and your customers are interested in betting on sports, casino, poker or arcade then the Betfair Affiliate Program is the right place to go. You could be earning commission just by referring your players to Betfair.

Exchange - Darts Rules

This article details the Exchange rules for Darts related markets

Sportsbook - Politics Rules

This article details rules for Politics related markets

Exchange - Horse Racing Rules

This article details the Exchange rules for Horse Racing related markets

Exchange - Australian Rules Football

This article details the Exchange information for Australian Rules Football related markets

Sportsbook - WWE Rules

What is Wrestling? the sport or activity of grappling with an opponent and trying to throw or hold them down on the ground, typically according to a code of rules. 

Marketing Preferences

At Betfair, we understand that there may be times when you want to reduce the volume of gambling related advertising you see. It's easy to change your advertising preferences for our products and this article explains how.

Sportsbook - Table Tennis Rules

This article details rules for Table Tennis

Sportsbook - Water Polo Rules

This article details rules for Water Polo related markets

Sportsbook - Snooker and Pool Rules

This article details rules for Snooker & Pool related markets

Sportsbook - Ice Hockey Rules

This article details rules for Ice Hockey

Sportsbook - E-Sports Rules

This article details rules for E-Sports markets.

Exchange Games: What are the commission rates?

The commission rate on Exchange Games varies between the games as specified below: Baccarat - Main market: 2% Baccarat - Side bets market: 2.5% Blackjack: 4% Bullseye Roulette: 4% Card Derby Racing: 4% Hi Lo: 3% Texas Hold’em: 2.5% Omaha Hi: 2.5%

Exchange - Winter Sports Rules

This article details the Exchange rules for Winter Sports related markets (which include All Winter Olympic Sports)

Sportsbook - Chess Rules

This articles details the rules for Chess

Sportsbook - Futsal Rules

This article details rules for Futsal markets.

Sportsbook - Handball Rules

This article details rules for Handball markets

Sportsbook - TV / Novelty Bet Rules

This article details rules for TV / Novelty markets

Sportsbook - Rowing Rules

This article details rules for Rowing related markets

Sportsbook - Australian Football Rules

This article details Australian Football Rules

Sportsbook - Hockey Rules

This article details rules for Hockey

Sportsbook - Virtual Sports Rules

This article details the rules for Virtual Sports

Sportsbook - Tennis Rules

This articles details rules for Tennis related markets.

Sportsbook - Rugby Union & Rugby League Rules

This article details rules for our Rugby Union & Rugby League markets.

Sportsbook - Badminton Rules

This article details rules for Badminton related markets.

Sportsbook - Winter Sports Rules (Including All Winter Olympic Sports)

This article details rules for Winter Sports related markets (Including All Winter Olympic Sports)

Sportsbook - American Football Rules

This article details rules for American Football related markets.

Sportsbook - Motor Racing Rules

This article details rules for Motor Racing

Sportsbook - Olympics & Commonwealth Games Rules

This article details rules for the Olympics & Commonwealth Games

Sportsbook - Greyhound Racing Rules

This article details rules for Greyhound Racing markets

Exchange Games: What is the minimum bet stake I have to place?

This varies on the currency of your account. Please see the below list to see the minimum stake required for your account:

Exchange - Boxing and Mixed Martial Arts Rules

This article details the Exchange rules for Boxing and Mixed Martial Arts related markets

Sportsbook - Netball Rules

This articles details the rules for Netball

Exchange - Snooker and Pool Rules

This article details the Exchange rules for Snooker and Pool Rules related markets

Sportsbook - Bowls Rules

This article details rules for Bowls related markets

Exchange - American Football Rules

This article details the Exchange rules for American Football related markets

Soft Credit Checks

This article provides information on Soft Credit Checks carried out to help us better understand our customers' financial situation and enable us to help our customers gamble within their means.

Exchange - Basketball Rules

This article details the Exchange rules for Basketball related markets

Sportsbook - Darts Rules

This article provides details on rules for Darts related markets.

Exchange - Motor Sport Exchange Rules

This article details the Exchange rules for Motor Sport related markets (which may include, amongst others, Formula One, Superbikes and Speedway)

Sportsbook - Sailing Rules

This article details the rules for Sailing

Tote Rules

This article details the Tote Rules for Betfair

Sportsbook - Pickleball Rules

This article details rules for Pickleball

Sportsbook - Athletics Rules

This article details settlement rules for Athletics markets.

Jobs at Betfair

For a list of the current job opportunities available at Betfair.

Exchange: How do reduction factors work on place markets?

There is a difference on how the reduction factors work on 'Place' markets compared to 'Win' markets. Win markets reduction factors are calculated to 100% when adding up all runners. In a 'Place' market a single horse has less impact on your chance o

Betfair Internet Security

We take our customers' security seriously, and we have teams who focus solely on protecting customer information from online threats. We also want to keep our customers informed about the way we store and protect your information, and responsibly disclose vulnerabilities, so that you can take any necessary precautions.

Exchange - Greyhound Racing Rules

This article details the Exchange rules for Greyhound related markets

Bingo: Chat

This article details information on our Bingo Chat functionality, and some lingo used in our chat rooms

Betfair Accessibility Statement 

This article details our accessibility statement for Betfair.

Privacy Policy

At Betfair UK and Ireland (Betfair UKI), we are committed to protecting your privacy and the security of your personal data. We believe in using your personal data to improve your experience when you use our websites, applications, online products or services (Services), and we will always keep your personal data safe using the highest standards of security.

Exchange Games: What is the liquidity (amount available to bet)?

The liquidity is the amount of money available for you to bet (back/lay) at the corresponding odds on the corresponding selection. The liquidity that you see available at each odds increment can be a combination of one or more different users' unmatc

Sportsbook: Where can I see my bets (history)?

In order to view your Sportsbook bet history, you may either select the 'My Bets' link on the top left hand side of our website or you may select the 'My Account' dropdown on the top right hand side of the website and proceed to select the 'My Bets'

Tote Help

This article details information on Tote betting, and where to access this within our products!

My Betfair Rewards FAQ

This article provides information and answers for FAQs around My Betfair Rewards

Online Security

This article provides information on how to protect yourself and your personal information online.

What is an 'Inactive' account fee?

 Betfair does not charge inactive account fees.

Football - 90 Minute Rule

What does '90 minutes plus injury time only' mean when settling my bet? Bets placed on Football markets are settled based on the 90 minutes plus any injury time that is played. All goals, shots on target, cards awarded, corners taken etc. that occur during the game

Subject Access Request (SAR)

You have a right to request a copy of the personal data that we hold about you.

Exchange Games: How can I transfer funds into my Exchange Games account?

This article details how you can transfer funds into your Exchange Games account.

Erasure Request/Right to be Forgotten.

You have the right to request us to erase your personal data where we have no compelling reasons to continue storing or processing your data.

PayPal FAQs

This article provides answers to our frequently asked questions around using PayPal

How do odds work & how do I switch between odds format?

This article explains how both Fractional & Decimal odds work, as well how to change your odds display on both App & Desktop.

Exchange: What is the Market Base Rate?

The 'Market Base Rate' (MBR) is the maximum commission rate you pay on some markets and is determined by your country of residence. If you are opted into “My Betfair Rewards” then Market Base Rate only applies in Australasian markets. Examples of how

Bet Types

This article outlines the bet types we offer on our sportsbook and what they mean. It also covers Dutching and also reasons you may not be able to combine certain single selections.

Bet Builder

This article details information on Bet Builders, as well as some FAQs for Bet Builders across Football, Basketball & Baseball.

Handicap Betting in Betfair

Betfair offers you handicap betting in different sports and markets through its Sportsbook. These bets don't cover Asian handicap betting modality (bets that don't offer the 'tie' selection as an event result).

Exchange Games: What happens to my bets if a game is interrupted?

If a game is interrupted due to a technical problem with the Betfair systems or services and if the game play cannot continue as expected the game is automatically voided. All the unsettled bets which were placed on that game are automatically voided

Sportsbook Enhanced odds/price offer

The information below is specific to any customer who has registered from the UK or Ireland. If you are viewing this page having registered from another country, please for Sports Bonus help. If you've recently joined with one of our enhanced odds pr

Sportsbook: Acca Edge - FAQs

From 11 December 2025, Acca Edge will no longer be available on Betfair. We understand this may be unexpected, and we're here to help you navigate the alternatives.

Sportsbook: How to Place a Bet

This article explains how to place different types of bets on Sportsbook; Single, Multiples, Accumulators and Bet Builders are covered. 

What is 'Virtual Sports' and how do I use it?

WHAT IS VIRTUAL SPORTS AND HOW DO I USE IT? Virtual Sports is a selection of scheduled fixed odds games (events) that use a random number generator (RNG) to decide the outcome. All customers view the same schedules and the same outcomes. All the even

Match Ups

Match Ups is a brand new way to bet, allowing you to pit players against each other for goals, shots, fouls and more

Football - Players Not Starting

When a player is said to "not start" in football, it means they are not included in the initial 11 players chosen to begin the match on the field, and instead will start the game on the bench as a substitute, only coming on to play if the manager decides to replace another player during the game. 

Exchange: What is the Discount Rate?

Betfair Exchange charges Commission on winning bets. If you are opted into My Betfair Rewards, the discount rate only applies in Australasian markets. Otherwise, we use a Market Base Rate according to where you live to calculate your commission.

Exchange: What is Commission and how is it calculated?

What is Commission? Betfair Exchange charges Commission on winning bets. If you are opted into “My Betfair Rewards”, we use your chosen package to decide on commission rate. Otherwise, we use a according to where you live to calculate your commission

Winnings not what you expected?

This article explains some of the reasons that you may not have won as much as you were expecting from your bet. This can happen because a rule has been applied based on a change in circumstances in the event you have bet on or sometimes it can simply be a mistake that needs to be corrected.

Betfair's Complaints Procedure

We want to give you a great experience with the best service and want to put things right swiftly if something hasn't gone to plan. Our Service teams are in the best position to speedily deal with your complaint and provide a quick resolution to most queries:

Why can't I withdraw to my chosen payment method?

Due to regulations, Betfair operate what's called a 'Closed Loop Policy' when it comes to withdrawing funds. This means that if you have deposited into your Betfair account using one payment method, you will have to withdraw back onto that same payme

Can I change my username?

This article details information on changing your Betfair username.

The Betfair website is not loading correctly. What can I do?

Whenever there are technical problems from our end, we will endeavour to keep our customers informed via social media. For all the latest updates check us out on Twitter @BetfairCS These instances should be rare however and if you are currently exper

I can't find or use my free spins

Having difficulties finding your free spins or not sure if you've been credited them? Read this article to troubleshoot.

Requesting a Price

This article provides information on how you can Request a Price on Betfair