We strive to settle your bet as soon as the event finishes. However, during busy periods, please allow up to 30 minutes for the full result to be confirmed and for your winnings to appear in your account before contacting us.

Welcome to the Betfair UK & Ireland privacy statement, which relates to our use of personal data of Betfair users in the United Kingdom (UK) or Republic of Ireland*.

This article provides information on Betfair Charges.

Privacy and Data Protection at Betfair UK & Ireland.

This page outlines the General Sports Betting Rules for Betfair

We take our customers' security seriously, and we have teams who focus solely on protecting customer information from online threats. We also want to keep our customers informed about the way we store and protect your information, and responsibly disclose vulnerabilities, so that you can take any necessary precautions.

At Betfair UK and Ireland (Betfair UKI), we are committed to protecting your privacy and the security of your personal data. We believe in using your personal data to improve your experience when you use our websites, applications, online products or services (Services), and we will always keep your personal data safe using the highest standards of security.

For customers based in Ireland & Rest of World

This article contains information about Safe Sub and some FAQs.

This article details the Exchange rules for Financial Markets related markets

This article details the Exchange rules for Ice Hockey related markets

This article details the Exchange rules for Football/Soccer related markets

This article details the Exchange rules for Rugby Union and Rugby League related markets

This article details the Exchange rules for Cricket related markets

This article details the Exchange rules for Rowing related markets

This article details the Exchange rules for Swimming related markets

This article contains what Third Party Payment Methods are and what will happen if one is added to your account.

We're required to verify every account holder we have to comply with regulations and in line with our commitment to safer gambling. We will attempt to electronically verify your account where possible. If we are unable to verify you, we may ask

This article details the Exchange rules for Boxing and Mixed Martial Arts related markets

This article details the Exchange rules for Baseball related markets

This article details the Exchange rules for Snooker and Pool Rules related markets

This article provided an introduction to their Betfair Exchange, and some general rules for the Betfair Exchange

This article details the Exchange rules for American Football related markets

This article details the Exchange rules for Winter Sports related markets (which include All Winter Olympic Sports)

This article details the Exchange rules for Basketball related markets

At Betfair we take your personal details at the point of registration, but you can update these yourself at any time. It is advised that you keep this section up-to-date should we ever need to contact you.

This article details the Exchange rules for Motor Sport related markets (which may include, amongst others, Formula One, Superbikes and Speedway)

Why do I need to verify my contact details? We want to make sure that the details you've used to register your account with us are correct in order to keep your account secure and that when we need to get in touch with you that we know it’s going to the right place.

This article details the Exchange rules for Golf related markets

This article details the Exchange rules for Greyhound related markets

First, we recommend that you withdraw any remaining funds from your account before you close it.

This article details the Exchange rules for ESports related markets

This article details the Exchange rules for Cycling related markets

This article details the Exchange rules for Athletics related markets

Here you will find our Privacy Policy which tells you about how we will process your personal data and about rights that you have under data protection.

This article details the Exchange rules for Tennis related markets

This article details the Exchange rules for Darts related markets

This article details the Exchange rules for Horse Racing related markets

Want the facts? Our Profit and Loss tool lets you know how much you’ve won or lost over a select time period, giving you an easy way to track your gambling spend.

This article details the Exchange information for Australian Rules Football related markets

This article explains our Sportsbook Extra Places promotion...

This article details rules for Financial Bets markets.

This article details rules for GAA markets

This article details rules for Table Tennis

This article details rules for Golf related markets.

This article details rules for Water Polo related markets

This article details rules for Snooker & Pool related markets

This article details rules for Ice Hockey

This article details rules for Cycling related markets

This article details rules for Horse Racing related markets.

Build Ups allows customers to create new types of bets. They focus on player experience rather than team or overall sporting bets...

We've put together some FAQ’s on Budgets below if you want to find out more. If you don’t find what you’re looking for you can contact us at any time. What are Budgets? Your Budget is the amount you can spend on your account each month.

This article explains Each Way betting on Sportsbook and the Exchange; what it is, how to place an each way bet and scenarios that may cause your settlement amount to be different to what you were expecting.

This articles details rules for Cricket related markets.

This article answers some frequently asked questions around what happens to your bet in the event of a Non Runner (a horse that pulls out of a race before it begins).

This article details rules for Basketball related markets.

This articles details the rules for Netball

This article details rules for E-Sports markets.

This article details rules for Bowls related markets

This articles details the rules for Chess

This article details rules for Futsal markets.

This article provides details on rules for Darts related markets.

This article details rules for Handball markets

This article details rules for Boxing related markets.

This article details rules for UFC & MMA related markets.

This article details rules for Volleyball related markets

This article details the rules for Sailing

This article outlines information on staking limits that are applied to all accounts in relation to Slots, Slingo, and Reactor games

This article details rules for Pickleball

This article details settlement rules for Athletics markets.

This article details rules for TV / Novelty markets

This article details rules for Rowing related markets

This article details Australian Football Rules

This article details rules for Hockey

This article details the rules for Virtual Sports

This article details rules for Bandy markets.

This articles details rules for Tennis related markets.

This article provides information on our Political markets, including the US Elections.

This article details rules for our Rugby Union & Rugby League markets.

This article details rules for Swimming

This article details rules for Badminton related markets.

This article details rules for Winter Sports related markets (Including All Winter Olympic Sports)

This article details rules for Baseball related markets

This article details rules for American Football related markets.

This article details rules for Motor Racing

This article details rules for the Olympics & Commonwealth Games

This article details rules for Beach Volleyball related markets.

This article details rules for Politics related markets

This article details rules for Greyhound Racing markets

What is Wrestling? the sport or activity of grappling with an opponent and trying to throw or hold them down on the ground, typically according to a code of rules. 

We want to give you a great experience with the best service and want to put things right swiftly if something hasn't gone to plan. Our Service teams are in the best position to speedily deal with your complaint and provide a quick resolution to most queries:

This article provides information on Soft Credit Checks carried out to help us better understand our customers' financial situation and enable us to help our customers gamble within their means.

This article outlines the Trust Deed for Betfair

For a list of the current job opportunities available at Betfair.

This article details rules for Football/Soccer related markets.

This article details the Tote Rules for Betfair

Betfair is one of the world’s largest international online sports betting providers. We transformed the landscape of the sports betting industry when we pioneered the betting exchange in 2000, allowing customers to set their own odds for the first time. We’ve been just as disruptive ever since.

This article details our Live Betting Rules

Securely connect your bank account and deposit funds instantly with Open Banking. Unlock Instant Withdrawals after your first deposit!

If you own a website and your customers are interested in betting on sports, casino, poker or arcade then the Betfair Affiliate Program is the right place to go. You could be earning commission just by referring your players to Betfair.

You should be aware that when you access or use our content, products and services, we may collect information from your devices through the use of 'cookies' and similar technologies. Cookies perform various different functions, and often to improve your user experience. This policy provides further information.

This article details our Regulatory and Company Information

There are many reasons why a bet or selection may have been voided. These could include:

This page outlines the terms of our Superboost promotions, where we offer enhanced odds on particular events happening from time to time.

This article explains everything you need to know about free bets from how to check if you have one to how to use free bets to place a bet.

Source of Funds may sound like a daunting process, but don’t worry! This process assists us to ensure that we can get to know you and provide you with a great customer experience, as well as ensuring that we fulfil our obligations. At times,

Why is my account suspended? There are a number of reasons for which we suspend accounts:

This article explains how you can remove a card or update some of the details for it.

This article answers some frequently asked questions around Ante Post betting. Ante Post is a market that exists in advance of an event (usually 24-48 hours from the race start time and prior to 10am on race day). It has slightly different rules in respect of the settlement of Non Runners.

At Betfair, we understand that there may be times when you want to reduce the volume of gambling related advertising you see. It's easy to change your advertising preferences for our products and this article explains how.

This article explains 90 Minute Guarantee (Match Odds 90 Market)

This article explains what happens to your bet in the event of a Dead Heat, where more than 1 participant (e.g. 2 horses) tie for a position in an event. 

Rule 4 covers the situation where a horse is withdrawn from a race, the odds for all bets placed on remaining horses are adjusted to account for the non-runner(s). This is because less horses in a race increases the probability of each remaining horse winning. A Rule 4 is normally expressed as x pence in the pound, and is an industry-wide rule.

When a player is said to "not start" in football, it means they are not included in the initial 11 players chosen to begin the match on the field, and instead will start the game on the bench as a substitute, only coming on to play if the manager decides to replace another player during the game. 

Deposit Queries

This article explains some of the reasons that you may not have won as much as you were expecting from your bet. This can happen because a rule has been applied based on a change in circumstances in the event you have bet on or sometimes it can simply be a mistake that needs to be corrected.

Cash Out allows you to lock in a profit or loss before waiting for the event to finish. Betfair does the maths on your current bets to offer you a value in real time based on the live market prices….. and even better news for football bettors - Cash Out will no longer be suspended on match odds markets on the Sportsbook!

Settlement rules and what this means for your bet

Frequently Asked Questions around Safer Gambling in the combined business of Flutter Entertainment and The Stars Group. Please click here to see generic FAQs. Will my Permanent Self-Exclusion from Betfair be carried over to Sky Betting & Gaming

Should you need to take a break from gambling, we provide a number of options to help you control your gambling including Self-Exclusion. Time out enables you to take a short break from gambling, restricting your account from placing bets for 24hrs,

Bet Boosts are tokens that allow you to enhance your profit giving you a % increase! The token will give your bet a percentage increase on your odds and the increase will be specified when placing your bet. You can use these on singles as well as Accas and Bet-Builders giving you maximum choice!

This article details information on our Expert Fee, and some Frequently Asked Questions on Expert Fee

GamProtect is a scheme that allows Gambling operators to share customer information with one another as part of the Single Customer View Trial 1. This ensures that people who display high-risk behaviours are protected from gambling-related harm.

This may occur if a player gets disconnected from the Internet whilst in the middle of a game or if there is a loss of connectivity between the player and our servers. When the Casino software ‘freezes’ or ‘crashes’, it is possible that your Internet

For most of our games you'll need to stake to play, however on Betfair Casino we do also offer the daily free-to-play game Prize Pinball that's free to play every day of the week at https://casino.betfair.com/prize-pinball.

At Betfair, all accounts have default limits to support safe and enjoyable gambling experiences for all our customers. Limits ensure that you can play responsibly and try to encourage all players to only spend what they can afford to lose, keeping the fun in your experience.

Bingo Lingo - Get clued up on the latest lingo you will see in our chat rooms...

Forgotten your log in details? If you've forgotten your username, simply click here and follow the instructions. You will receive an email from us with your username. (Please check your junk/spam folders in case our email is not recognised).

If you have any concerns about whether you are gambling too much or if you feel that you may be getting out of your depth, then please think very carefully about what you should do next, and whether you should continue betting. Think about using our

'Acca Edge' is replacing the 'Acca Insurance' and with that we are now offering the most competitive form of insurance in the industry: Refunding as cash when the competitors refund as free bets Receive your refund straight away when the last leg is

Opening an Account

This article explains how to change your odds between Fractional & Decimal on both Desktop & Mobile.

It is illegal for anyone under the age of 18* to open an account or to gamble with Betfair. Betfair takes its responsibilities in this regard very seriously, and we carry out electronic age verification checks upon registration

Due to regulations, Betfair operate what's called a 'Closed Loop Policy' when it comes to withdrawing funds. This means that if you have deposited into your Betfair account using one payment method, you will have to withdraw back onto that same payme

If you feel the need to take a short break from gambling we offer the ability to 'time out', this enables you to block your account for a 24hr, 48hr, 7 day or 30 day period. During this time you will be unable to bet on any Betfair products. Please b

Deposit Limits (United Kingdom) For customers based in the United Kingdom & Gibraltar

This article explains how to add a card, with a step by step guide and let's you know how many cards you are able to add. It also provides a link to the article explaining how to remove a card.

This article provided you with key information on how to re-open your closed account, and answers some questions you may have.

This article outlines how we use Opta to settle statistic markets in football such as Shots on Target (SOT), Goalscorers, Tackles, Offsides, Assists, Passes, Cards and Corners as well as others.

Corporate Accounts In line with our policy for individual customers, Betfair also has a policy of verifying corporate customers. As the nature of the customer is very different, the requirements have been tailored to accommodate these differences. A

What is Trading? Trading is one of the best and most unique things about Betfair. Trading is having more than one bet in a market; seeking to improve your position or lock in a profit on all possible outcomes. How does Trading work? For an example,

In order to view your Sportsbook bet history, you may either select the ‘My Bets’ link on the top left hand side of our website or you may select the ‘My Account’ dropdown on the top right hand side of the website and proceed to select the ‘My Bets’

What is the tote? The tote is a dividend paid out from a betting pool. Instead of offering fixed odds like traditional bookmakers, payouts are calculated after the off, when the betting pool is closed. Where can I find the Tote? From our Exchange, if

The 'Market Base Rate' (MBR) is the maximum commission rate you pay on some markets and is determined by your country of residence. If you are opted into “My Betfair Rewards” then Market Base Rate only applies in Australasian markets. Examples of how

This article outlines the bet types we offer on our sportsbook and what they mean. It covers single bets and doubles to accumulators and Goliaths and everything in between.

SP is an abbreviation for ‘Starting Price’ and until now has been more widely associated with traditional bookmaking. The method by which SPs are set for each runner varies in different countries. Traditionally in the UK the Starting Price for any h

Bet Builder is a new feature that allows you to build your own accumulator within a single match from a variety of markets. If you are looking to place a Bet Builder , we'll outline the steps below for mobile or desktop. Mobile | Desktop Mobi

There is a difference on how the reduction factors work on 'Place' markets compared to 'Win' markets. Win markets reduction factors are calculated to 100% when adding up all runners. In a 'Place' market a single horse has less impact on your chance o

Log in to your account. So far, so easy, right?! Click ‘AZ Menu’. Select 'Settings'. Select 'Security'. Flick 'Mobile Pin' on. Enter your Betfair password. You're all set!

When you bet on the Exchange, you’re rewarded with Betfair Points. Betfair Points are not rewarded for play on Sportsbook, Arcade, Casino, Live Casino, Bingo, Poker or Exchange Games. For more information on Betfair Points .

By default unmatched bets ‘lapse’ and are cancelled at the start of the event. You can still choose for this to happen if you wish, and unmatched bets will have “cancel” as their default. However we have added two alternative options: You can choose

How does a Bet Builder work? Simply add multiple selections from any tab to create a bet. Open the betslip, enter your stake in the Bet Builder section and place your bet. Available markets can be seen under the Bet Builder tab

Beat the Drop is one of the most popular games in the sports betting community that doesn’t require players to stake any money.

In this market you are betting on what will be the correct combination of the player to score the first goal in the match AND the correct match result/outcome. All bets apply to 90 minutes of play according to the match officials, plus any stoppage t

What is Commission? Betfair Exchange charges Commission on winning bets. If you are opted into “My Betfair Rewards”, we use your chosen package to decide on commission rate. Otherwise, we use a according to where you live to calculate your commission

Complete the Bookmaker - Exchange Information Request Form. The form has to be signed by an authorised signatory. Submit the form as an attachment to bookmakers@betfair.com. You will receive a confirmation e-mail that the request has been received.

An Exchange bet is a normal bet placed by choosing the odds of your selection from the market view (as opposed to clicking on the ‘SP’ of your selection). When an Exchange bet is fully or partially unmatched it can be adjusted and cancelled in the no

For a bet to be struck, it must be matched with another customer, someone who has an opposing opinion. When submitting a bet offer, bets can be returned as unmatched, partially matched or matched in full. The below example shows a bet that has been

We no longer offer Best Odds Guaranteed on Horse Racing and Greyhound Markets on Sportsbook

What are Betfair Beacons?

You have a right to request a copy of the personal data that we hold about you.

You have the right to request us to erase your personal data where we have no compelling reasons to continue storing or processing your data.

 Betfair does not charge inactive account fees.

What is Best Price Execution? The Best Price Execution feature enables customers to get matched at the best available odds on the Exchange. With the Best Price Execution feature switched on, if better odds are available, or become available, after yo

The ‘Bet view slider’ helps you to see the odds available for the amount you want to bet. When you log in you will see your default bet view value, which has initially been set to £1 (€1). The bet view defaults to the minimum bet stake (£1/€1) across mobile and desktop devices however, you can toggle to a bet view of £2, £5, £10, £20, £50, £100, £200, £500, or £1000 in your desktop settings.

I want to know more about: Betfair Exchange | | | Our Betting Exchange is the first platform ever built to allow for customers to bet against one another rather than betting against a bookie. To make things easier there are a number of things that ar

Yes, but at the off if the liability on the bet is less than £10 the bet will be cancelled and will not be included in the SP reconciliation. For example: As an Exchange layer I decide to lay a horse for £5 (€5) @ 2.0. It is trading at 3.0 so my bet

You can indeed. SP bets shown in the runner information pop-up, which you can see by clicking the graph icon next to each selection in the market view. In the Traded Table next to the graph, you will see two new columns, backers' stakes and layers' l

Your personal information is valuable, both to you and to fraudsters. Betfair understands this, and we have developed secure processes which further reduce the risk of your details getting into the wrong hands. For example, our processes ensure that

Asian Handicap is a form of soccer betting which is very popular in Asia (hence the name). ""Handicap"" means that one team receives a “virtual head start”, effectively leading the game by a differing amount or amounts before the game starts. Simply

Yes. You will not know what the Betfair Starting Price is until the event starts, as additional bets placed before then will affect the calculation of the price. However Betfair will offer two calculations of the projected SP: Projected SP - which in

To lay a bet is to back something not to happen. For example, to lay Manchester United to win their match is to back them NOT to win. If you were to lay them, you would win your bet if they either lost or drew their match. With Betfair you can not on

Your 'Available to bet' or 'Total available' balance is the amount available for you to wager at any given time. Your ‘Available to bet’ balance is your account balance, minus the (current) exposure associated with any bets you have placed that have

What is Betfair's definition of an outage? The point at which Betfair disables betting on www.betfair.com/exchange. Please note - Should Betfair Mobile and/or our API go down but the desktop still be accessible, you will be able to continue betting o

Cash Out is a product from Betfair that allows you to lock in a profit or loss before waiting for the event to finish. Betfair do the math to offer you a value in real time of your current bets based on the live market prices. Using a single click y

Exchange: What is Auto Cash Out? Auto Cash Out is Betfair’s latest Cash Out functionality, giving you the complete control over your bet, even when you are not near a mobile device or computer. This means you can now lock in a profit without lifting

It’s a feature which makes it easier to get your bet matched. With MatchMe switched on, you can be matched at a pre-determined range of odds, which will allow you to achieve a more successful matching

Betfair Exchange charges Commission on winning bets. If you are opted into My Betfair Rewards, the discount rate only applies in Australasian markets. Otherwise, we use a Market Base Rate according to where you live to calculate your commission.

What are Betfair Points? When you bet on the Betfair Exchange, win or lose, we reward you with points. The more you bet on the Betfair Exchange, the more points you accumulate. Betfair Exchange charges Commission on winning bets. The more points you

This article explains how to place different types of bets on the Exchange; Single, Multiples, Accumulators and Bet Builders are covered. 

Cash Out+ is a fantastic feature which allows you to Cash Out part of your bet. You can do this, for example, when a game is going in your favour and you wish to reduce your risk while keeping a healthy profit on a selection. Where is Cash Out+ avail

Withdrawal Queries

If you are missing a withdrawal, please allow up to 2-5 working days for this to arrive in your bank account. Once that timeframe has passed, if your withdrawal still isn't available, you can reach out to our customer support team and they will provide you with a Tracing number to provide to your bank account.

We've added a handy new feature under the 'My Security' section which lets you review all of the access to your Betfair account. Essentially, you can check this section to verify the date, time, country and Internet Protocol Address for each login. I

If you believe that you have discovered a vulnerability in a Betfair product please report it to us through HackerOne - https://hackerone.com/flutteruki. If you have a security incident to report please get in touch with us through our customer support.

There are two types of bank transfer that we offer, a standard bank transfer and an instant bank transfer. 

A DDOS (Designated Denial of Service) Attack is a technique used by criminals to disrupt or crash websites. It works by sending millions of page requests to a website (just like when you hit F5 to refresh a webpage), until it eventually crashes. You

This is also a type of Trojan. Adware refers to software which automatically plays, displays, or downloads advertising material to your computer. Adware is usually comes bundled with freeware software to generate advertising income. Follow the tips i

For accounts that already have a username, unfortunately, you will not be able to change this. However, if your username is an e-mail address we would like you to take a few minutes to create a new username. To do this you just need to follow some si

This attack is derived from the classical myth of the Trojan Horse. Trojans are applications that masquerade as legitimate and often interesting software. Links or attachments in emails from people you dont know should always be treated with suspicio

Spyware is another type of Trojan that performs activities on your computer without your knowledge. Typically, Spyware monitors your computing habits to gather personal information. This can be analysed to provide advertising information, collect cre

Whenever there are technical problems from our end, we will endeavour to keep our customers informed via social media. For all the latest updates check us out on Twitter @BetfairCS These instances should be rare however and if you are currently exper

A Phishing (or spoofed) email will try to represent a well-known company such as Betfair and request personal information from you, the customer. The following are some characteristics to help you identify Phishing emails: Common or general greetings

The following are some characteristics of Phishing websites. Hidden Address bar Many Phishing websites disable the browser’s ‘address bar’, meaning that the address of the website you are visiting is not visible to you. This is deliberate so that you

Your computer has the potential to become the target of an attack by a criminal hacker. Their goal might be to capture your personal information, use your machine to attack others or it could even be used to store illegal data. Here's what you can do

Be aware of phishing emails. Betfair emails will be sent in the same format and structure at all times. We will never request you to update your details/passwords by clicking on a link via email. If at any time you wish to update information always

Frequently Asked Questions around the combined business of Flutter Entertainment and The Stars Group Please click here to see FAQs related to Safer Gambling. Does the merger mean I need to do anything as a customer to continue playing with you?

Phishing attacks are carried out by an attacker who sends a genuine looking communication, such as an email, to their victim claiming to be from a company with which they have dealings, e.g., Betfair. These spoofed emails will ask you to “verify your

This article explains how to place different types of bets on Sportsbook; Single, Multiples, Accumulators and Bet Builders are covered. 

How do I choose a package? You can choose your package in the “My Betfair Rewards” section of My Account. The details of each package are laid out on the page so you can compare the different bonuses, commission and rewards available. Once you make a

What does ‘90 minutes plus injury time only’ mean when settling my bet? Bets placed on Football markets are settled based on the 90 minutes plus any injury time that is played. All goals, shots on target, cards awarded, corners taken etc. that occur during the game

WHAT IS VIRTUAL SPORTS AND HOW DO I USE IT? Virtual Sports is a selection of scheduled fixed odds games (events) that use a random number generator (RNG) to decide the outcome. All customers view the same schedules and the same outcomes. All the even

Go to https://poker.betfair.com/ and click on 'Download and Install' on the right-hand side of the page. The Poker setup will then be downloaded to your browser. When the download window appears, click 'Run' and follow the on screen instructions. Yo

All promotions available to you are shown on the Casino promotions hub page. From here you can click through to the individual promotions page where all details of the offer will be displayed. Also on this page there will be clear steps on what you n

Each table and each tournament has a chat feature. Any customer can make use of this feature. You can select to see chat from players only or from observers only. Each player can configure what they would like to see in chat: Click ‘Settings’ in the

If you are accidentally disconnected from the server during a game, your hand will be folded when your allocated time to make a decision has expired. If you are playing on a cash table you will automatically be sat out until you return and choose to

If you wish to set a transfer limit for Poker, you may do so in one of below ways: By setting the restriction on your account yourself: You will need to navigate to “My Account” on the Poker site. Under the tab "Safer Gambling Tools" you need to select

What? Betfair offers you the facility to limit your access to certain products onsite as part of our Safer Gambling control tools. This feature allows you to exclude yourself from our products for varying periods of time depending on your needs.

If you have experienced problems with the installation, we initially suggest you try to uninstall the program using Windows Control Panel – Add/Remove Programs. After removal download the installer again. If this does not help and the problem persist

If you are using a Mastercard that has been issued outside of countries listed below or you are using a Mastercard BusinessCard, you will not be able to make any withdrawals to it. Please note that these restrictions are not set by Betfair but by Mas

The information below is specific to any customer who has registered from the UK or Ireland. If you are viewing this page having registered from another country, please for Sports Bonus help. If you've recently joined with one of our enhanced odds pr

If you'd like your account reactivated after a period of temporary self exclusion, you'll need to get in touch with Customer Service. Our team will then be able to review your account whilst you are present on the contact. To help you stay in control

You will be asked to confirm your security questions for a number of reasons. The questions are your guarantee that only you can access your Betfair account, and ensure that your details are secure and that no-one else can access your account. The mo

If you are unsure whether or not you may have developed a gambling problem, you can use the following simple checklist for self-assessment. If you answer positively to at least four of the following questions it is recommended you call either our customer service staff or one of the professional bodies highlighted below to seek professional advice.

Betfair’s two-step authentication reduces the chance of having your account compromised. That’s because in an addition to your username and password Betfair will ask you to enter a one-time code, which will be sent to your phone via SMS or displayed

If your Outright Each Way bet has been paid out for less than you expected, it is most likely due to dead heat ties in the final leaderboard. A dead heat occurs when two or more participants tie for a position. This will only affect bets placed on go

For details on Betfair Bingo Loyalty scheme, click here.

Yes. During initial registration you will be given the opportunity to set deposit limit amounts on a daily, weekly or monthly basis. If you would like to update these details, this can be done in the 'My Account' section of the website when you are l

Poker transfer limits cover the total of all transfers into Poker wallet over a rolling period. Transferring funds back to your main Betfair account will not reset the limit. Your Poker transfer Limits come into effect from the moment they are first

Exchange Games transfer limits cover the total of all transfers into Exchange Games wallet over a rolling period. Transferring funds back to your main Betfair account will not reset the limit. Your Exchange Games transfer Limits come into effect from

If you have a promotional Bingo code which you want to redeem, all you have to do is go to the Bingo Lobby and click on ‘Bonus Codes’ at the top. A window will appear where you can enter your bonus code: Type in the code and click ‘Enter’.

Select your Betfair Bingo welcome offer from the list below to learn more:

Yes. Because Sportsbook bets are funded from the main wallet without a physical transfer needed by you, the product is covered by both sets of limits.

How does a Bet Builder work? Simply add multiple selections from any tab to create a bet. Open the betslip, enter your stake in the Bet Builder section and place your bet. Available markets can be seen under the Bet Builder tab What happ

How does a Bet Builder work? Simply add multiple selections from any tab to create a bet. Open the betslip, enter your stake in the Bet Builder section and place your bet. Available markets can be seen under the Bet Builder tab. What happ

No. Once Betfair has confirmed your bet placement, you will not be able to change the terms of that bet or cancel or withdraw from that bet under any circumstances. Acceptance of your bet by Betfair concludes the bet. Please refer to the ‘Terms and C

You must have a Betfair account to play. You can log in through the main site’s home page or directly when you launch Bingo. The first time you log in you will be asked to choose a "chat name" or nickname, this will be displayed in the chat room and

Kindly note that the requirements on your PC, in order to be able to run our poker client, would be as follows: Minimum Requirements: 1,6GHz CPU (Pentium 4) At least 512 MB of RAM. 256 MB video card with 32-bit colour (1024x768 or higher). At least 9

Your Bet History shows you the vital game statistics for each historical game you have played. You can see your bet history by clicking on Account> History button at the top of the bingo window. A pop-up window will display the bet history. You can s

To deactivate your PayPal account (or any eWallet) we require a proof of closure to ensure that the integrity of our closed loop policy is not being broken. This proof can be in the form of a screen shot of the email PayPal sent confirming the accoun

Customers who use a MasterCard or credit card to pay via PayPal may find problems making deposits. If the problem depositing via PayPal persists, please register your card in My Card Details and deposit directly into Betfair. If any funds in your Pay

If your connection to a Bingo game is lost for whatever reason, for example due to internet connection problems, you can still go back into Bingo and resume your participation. If you join before the game has begun, you will see the same tickets/stri

Any bonus issued is valid for a period of 7 days from the date of issue unless otherwise stated in the specific promotion. Any remaining/unused bonus at the end of the stated period will be removed from your account. Please check the terms and condit

If you have an Exchange Games bonus in your account, you will see a balance on the top right-hand side of the page once logged in: Exchange Games bonuses have a 1x wagering requirement.

A wagering requirement is a multiplier that represents the number of times you have to play though a bonus before you are able to withdraw any winnings. For example: I am given a £20 Casino bonus with a 10x wagering requirement. This means I need to

Betfair has commissioned the development of a perfect player strategy to fit in with the version of Blackjack played in the game. This strategy produced by www.wizardofodds.com encompasses the following key rules; * There is an infinite deck * Doubli

Once logged in, navigate to ‘My Account’>’My Exchange Games Account’. There you will have the option to view your Account statement, Current Bets and Betting History:

Tickets and Strips In the 75 Ball Pattern Bingo game, a ticket is an individual grid of 25 squares made up of 5 rows and 5 columns. Each square contains a number so 25 numbers appear on each ticket apart from the centre square which is "free" and wil

What is 7 Card Stud? 7 Card Stud is one of the oldest and most interesting variants of poker. It was the forefather of all the flop games we have now, such as Hold'em and Omaha (Hold'em is said to have been invented to enable cowboys to have more tha

You can download the Poker App here.

Once 1,250 Status Point threshold has been reached, these will automatically convert to cash. This cash will be available in your poker wallet to either use or withdraw. Cash does not have any wagering requirement. You can check your status point pro

Every Casino bonus has specific eligible games that you can play on to work towards your wagering requirements. You can locate the eligible games for your bonus on the promotions page for Casino. The list of eligible games will be located near the Te

What is Speed Poker? Speed Poker is a new format of cash game offered by Betfair that can be played at Hold'em and Omaha tables. In Speed Poker you enter a pool of players rather than just one table, and you'll face different opponents every hand. Th

Tickets and Strips In the 75 Ball Pattern Bingo game, a ticket is an individual grid of 25 squares made up of 5 rows and 5 columns. Each square contains a number so 25 numbers appear on each ticket apart from the centre square which is "free" and wil

Congratulations! If you've won some free spins in our Casino, take a look at our handy microsite here for all you need to know on how to use them.

You will need an account to play on Betfair Poker. At Betfair you use the same account to play on all of our products such as our Sports Exchange betting site, our Casino and our Poker site. It is Betfair policy to only have one account per customer.

The Return To Player (RTP) percentage of a fixed odds game represents the theoretical payback of game over time expressed as a percentage of total amount staked. This theoretical payback percentage is verified by running a large number of transaction

SetupPoker.exe by default will be downloaded to your 'Downloads' folder, if you didn’t specify where you wished to save it to during the download process. If you do not see it there then press the Start menu, select Search, and then click 'Files' or

Before the race can start, the handicaps are determined. The remaining 40 cards in the deck will then be used for the race simulation. A second round of betting commences in which the players can place new bets based on the handicaps. Before the hand

Once you have funded your Betfair account you can transfer money into your linked Betfair Games account by either Clicking on your balance on the top-right then clicking on ‘Transfer’ which is located next to ‘Exchange Games Wallet’: Using the "Trans

The Random Number Generator (usually referred to as RNG) is a hardware device used to ensure the fairness of the poker games. RNG generates a sequence of numbers which correspond to various results in all the games. Nobody can predict the next number

You can replay the previous hand by clicking on the refresh symbol in the Poker room. Clicking the button ‘History’ in the Poker room will enable you to view the hands played on the current table during your current game session. Alternatively you ca

In reference to the fairness and integrity of our games, please note that each and every spin is independent from the last game and does not take into account your win or losses from your previous games. We are committed to offer our players the best

Randomness: The order that the Bingo balls are drawn is determined by our Random Number Generator (RNG). Virtue Fusion uses a cryptographically strong RNG, developed by market leader Sun Microsystems. This ensures that the outcome of each game is abs

Tickets and Strips In the 80 Ball Bingo game, a ticket is an individual grid of 16 squares made up of 4 rows and 4 columns. Each square contains a number so 16 numbers appear on each ticket. Once the game has started then tickets will show a unique t

Log in to your account. So far so easy. Select 'A-Z Menu'. Click ‘Settings’. Then flick 'On' for the 'Pin Login' setting. Set your pin and you're all set.

Betfair Sportsbook uses both fractional and decimal odds, you can switch between the two at any point, either from: Desktop: by selecting either fractional or decimal from the black banner at the bottom of the page. Mobile: by clicking on your balanc

You can play up to 16 tables simultaneously.

If you cancel your bonus you also forfeit any pending winnings you have accrued. You also risk losing your buy-in funds. Cancelled bonuses and winnings cannot be refunded. You can cancel your Casino bonus by visiting the Casino promotions page once l

In the event of a Bingo game failing to play within 30 seconds of the advertised time, or should we choose to withdraw/amend a scheduled bingo game, then funds used to purchase these ticket(s) will be refunded to your Bingo account as soon as possibl

If someone calls you while playing, the game will be paused automatically and will resume automatically when you have finished the call. Some mobile phone devices might also get disconnected from the network when someone calls. If this happens, you c

The Dead Heat Rule applies to bets on Exchange Blackjack when there is a tie between a player hand and the dealer the result is a draw or tie. When this occurs, the odds for both the Backers and Layers are divided by two. Client A backs Hand 1 for £1

Go to https://bingo.betfair.com/ and click on ‘My Favourites’ (after you have logged in to your Betfair account). Add a Room/Game to your favourites by clicking on the star icon that appears when you hover over an image: You can remove a Room or Game

90-Ball Bingo is the most traditional form of Bingo, and is played with balls numbered from one to 90. Tickets are made up of three lines containing five numbers each. There can be prizes for one line, two lines and full-house (all three lines). Ther

The commission rate on Exchange Games varies between the games as specified below: Baccarat - Main market: 2% Baccarat - Side bets market: 2.5% Blackjack: 4% Bullseye Roulette: 4% Card Derby Racing: 4% Hi Lo: 3% Texas Hold’em: 2.5% Omaha Hi: 2.5%

Early Settlement is where the outcome of a selection can be decided and hence the market settles the bets relating to that selection. This will mean that if a selection has been determined to be a winner or loser prior to the end of a game, you will

When placing a bet using bonus funds, all winnings will be credited to your ‘pending winnings’. These will be added onto your bonus until you have met the full wagering requirement. After that your pending winnings will be instantly credited to your

To play in a tournament you would need to sign up and pay a buy-in fee and house fee prior to playing. The house fee is usually 10% (or lower) of the buy-in. For your fixed fee you will receive chips. All participants start with the same number of ch

Payment is not yet processed by Betfair You can cancel card withdrawals before they have been processed by us (up to 24 hours). Withdrawals which are not yet processed will be displayed under “Pending Withdrawals” in “My Account” --> “Withdraw Funds

Loss limits for betting start from the moment they are first set. They run for the time you choose (day, week, month or year) and then they are automatically re-set and begin again. For example: if you set a loss limit of £100 (€100) per week around

INTERRUPTED TOURNAMENTS PAYOUT POLICY Heads-Up Tournaments Both players receive a refund of buy-in + fee. Sit and Go's (SNG) Tournaments Eliminated players do not receive a refund. Remaining players receive refund made up as follows: i) Buy-in and Fe

Betfair Poker calculates rake as follows: Please note: £ and € work off the equivalent rake limits We do not charge rake if there is no flop seen. The structure is based on stake level and the maximum rake is based on the number of players. In Tourna

‘Dutching’ involves picking more than one possible outcome in a single race and having the accumulative odds reduced to reflect your increased chance of picking a winner. On the Sportsbook Multiples product, each selection forms a different line from

You can access the Casino mobile app in one of two ways: Go to mcasino.betfair.com on your mobile’s browser or Download the free app from the App Store. Alternatively, visit this link: https://promotions.betfair.com/download-free-app-casino

Exchange Games is a peer to peer gambling product, in other words, a product on which the players (including you) are betting against each other on the available Exchange Game markets (“Markets”). Betfair Games Limited reserves the right to provide l

Exchange Baccarat uses the same standard Baccarat drawing rules that you would find in a casino, which are as follows - Once the player and the banker have both been dealt two cards : If either player or banker have a score of 8 or 9 then both player

It’s very simple to change your password in 5 easy steps, it will only take a couple of minutes: Changing your password from a web browser 1. Login to your Betfair account. 2. From the top right click on ‘My Account’ then ‘My Betfair Account’. 3. Sel

What are Cash Games? Cash Games are simply games where the chips on the table represent their cash value. The blinds stay at exactly the same level, and you can re-buy at any point if you drop below a certain number of chips. How do I start playing?

Casino bonuses are not automatically applied to your account. To trigger off any bonus you would first need to login to the Casino from our site or mobile application. You then need to visit the promotions page to view what offers are available to yo

Activity which falls within one or more of the definitions below: Activity which Betfair believes to be collusive, for example where two or more players agree to place bets to offset each other’s' risk. Backing and laying in the same market at the sa

The bonus queue comes into play when you have more than one bonus pending at any one time. Any points generated will be allotted to the first bonus in the queue. Once the required Status Points for the first bonus have been accumulated, this bonus wi

Rakeback payments are made twice monthly; on the 1st and 3rd Thursday of each month. Please note that rakeback will only be paid for existing customers on a rakeback scheme. Customers who are on the old Rakeback scheme will not be a part of the Prior

Please contact Customer Service if you wish to change your Poker nickname. You would need to provide us with 3 choices for your new nickname. Special characters ($%£^@:,etc.) are not permitted. Nicknames are not case sensitive.

Casino bonuses update automatically in real-time as they are used. You can check progress of where you are with an offer on the promotions hub, and individual game pages. The balances shown in the site headers and 'My Account' will also update. You w

The active Casino promotions you can take part in are listed on the Casino Promotions Hub. Remember you'll need log in first, as this page will only show promotions that you are eligible to take part in. If you're looking for the Promotions Hub, chec

The Dead Heat Rule applies to bets on Exchange Omaha Hi when there is more than one winning selection in the Main market - i.e. the result is a draw or tie between 2 or more hands. In these cases, the odds on the tied selections received by the backe

Please find the terms and conditions for our Rewards 4 Racing offer below: 2000 points for new registration applies to new players to Betfair Sportsbook who sign up and deposit using a tagged affiliate link and use their Rewards4Racing account e-mai

To find the rules of any game on Casino, click on the spanner symbol which is usually located on the top right-hand side of the game, and then click on Help. A new window will appear with the specific rules of the game. You can also navigate to the r

What is 7 Card Stud High/Low? 7 Card Stud High/Low is a variation of 7 Card Stud that allows the pot to be split between both the regular 'high' hand, as well as a qualifying 'low' hand. A qualifying 'low' hand has to include five unpaired cards belo

Betting will not be permitted on selections for which an outcome is already known. Once the outcome of a selection is known, it is labelled as 'WINNER' for winning selections or 'ELIMINATED' for losing selections, and bets are settled on the selectio

Betfair uses decimal odds which are inclusive of stake. So, a winning bet of £10 at odds of 6 would result in a return of £50 profit + your £10 stake =£60. All odds at Betfair are displayed from the backer's point of view. If you see 6 and £10 on the

If you are on the old Rakeback deal, your VIP level will be 15. In order to check what VIP level you are on, click on the 'i' symbol next to VIP on the bottom right of the Poker Client. A pop-up will appear showing you your VIP level: Alternatively,

To participate in a game of bingo you must “select” and “confirm” purchase of your tickets. The strips of tickets are displayed in the “Ticket Area” of the bingo window. You purchase your tickets through the "Ticket Purchaser" pop-up window: The pop-

Betfair Mobile Casino application works for iPhone, iPod Touch, iPad and Android based devices.

To buy chips using the money in your total balance, click here on the Poker table. You can buy more chips in the middle of a game round, but you cannot use them until the round is over. Please note: if, by buying chips in the middle of a round and th

Each race begins with four runners lined up at the starting line of a 32 segment race track. Each runner is represented by a suit (Spades, Hearts, Clubs and Diamonds). A randomly shuffled pack of 52 cards is used to simulate the race. An exchange mar

Your Poker wallet balance currency will be in the same currency as your main Betfair wallet balance. Therefore, there will be no currency conversion on transfers to and from your Poker wallet. However, there are poker games offered in two currencies

Yes. The Bulkbuy tool allows players to select up to 20 games for pre-purchase at any one time. Players can use the search facility to define which particular games they wish to search for. Parameters include number of tickets, game type, room name,

You can track your bonus by navigating to ‘My Account’>’My Casino Account’ once logged in and on the Casino section of the website. You will be directed to the default ‘Summary’ page. You then need to click on Bonuses. This will give you all of the i

There are 4 additional betting selections within Exchange Blackjack for customer to bet upon. They are; Dealer wins or ties with all 4 player hands. One of more of the 5 hands gets a "5 Card Charlie". All Cards are unique in respect of both suit and

The client language is chosen at the time of installation. Therefore, if you wish to change your desired language, please uninstall the client and re-install the client in your desired language. The languages currently offered are: English, Russian,

Status Points are used to define the Level that you achieve within the Priority Club. They are awarded for rake that you generate across cash tables and fees that you pay to enter tournaments. There are 10 Monthly Priority Levels and 3 Elite Priority

Why are my returns not as much as I thought? With Top Goalscorer markets there is always a possiblity of players being tied on the same number of goals. This can generate dead heats (especially for places in each way bets) and this can be tricky to u

Cash Out is a product from Betfair that allows you to lock in a profit or loss before waiting for an event to finish. Betfair do the math to offer you a value in real time of your current bets based on the live market prices. Using a single click you

There are two boxes labelled 'Stake' and 'Win' at the top of the bingo window. The Stake box displays the value of the bingo tickets you have selected/purchased for the game currently playing, or about to start. The Win box will accrue the value of a

Free tickets are applied to your account depending on the specific terms and conditions of a promotion. Depending on the type of free ticket, you may need to enter the room and validate the tickets yourself. Check the Schedule to view details of upco

All promotions have a to-be-credited by time/date. Some are instant and some may be credited at the end of the promotional period. Please go to the promotions page in order to find the terms and conditions of the offer you have entered into, where yo

Lucky Numbers Bingo is a standard 90 ball bingo game with an added lucky numbers Jackpot feature! Matching one, two or three of your chosen lucky numbers with any of the balls when the 1 line, 2 line and/or full house is won will win a Lucky numbers

Mobile Casino is available or you can download our application for iPhone and iPad from the 'App Store'. From this app you can access over 20 of your favourite games including blackjack, roulette and many slot games. Mobile Live Casino is available o

Exchange Games gives the player the ability to place bets on the outcome of a computer generated event - e.g. a poker game. It is as if you are standing behind a crowded table in Las Vegas, stealing peeks at the players' cards and making side bets as

Live games are played in real time, therefore unlike a non-live broken game, it would be impossible to resume a broken game from where you left off. In the event that an issue with a live game may arise, the site will automatically direct you to the

This depends on how you have withdrawn your funds and the amount of time that has passed. Which withdrawal method was used? Card: If you have withdrawn to a card, then you can cancel card withdrawals yourself before they have been processed by us. Ba

In Exchange Hi Lo, there are two markets which are available for betting for any given game. The two markets each hold different types of betting selections. The first market is known as the 'Correct predictions' market and contains the betting selec

Betfair does not offer a Mac or Linux compatible client. However, customers can use Apple’s ‘Bootcamp’ which allows users to run windows on their Mac, therefore allowing them to play using the Windows version. http://www.apple.com/support/bootcamp/

No. It is very important that you look ahead to the tournaments that you are playing into. Unfortunately the tokens are not transferrable or redeemable in a future event. If you can’t use it, unfortunately, you lose it. So make sure you play with the

Cash Out is a product from Betfair that allows you to lock in a profit or loss before waiting for the game round to finish. Betfair do the math to offer you a value in real time of your current bets based on the odds currently available in your curre

Betfair offers you handicap betting in different sports and markets through its Sportsbook. These bets don’t cover Asian handicap betting modality (bets that don’t offer the ‘tie’ selection as an event result). The handicap betting markets that you c

To watch our Live Video service you might need to place a bet before being able to access the stream. Betfair Live Video is currently free of charge for all content, with the exception of certain horse racing and greyhounds events (see below for spec

What are Multi Table Tournaments? Multi Table Tournaments are large-scale poker tournaments which can have a virtualy unlimited number of players. Everyone buys in for the same fee, and all players receive the same number of chips. Participants are s

Tickets and Strips The Deal or No Deal Bingo game uses the same tickets and strips that are used in the 90 ball bingo draw. Please see the 90 Ball Bingo game information for further details. Game Prizes The prizes offered in each bingo game have a mi

Don't miss out on our exciting and great value promotions, view them all here!

The hand history for every hand is saved in a specific folder in your computer . The ‘.txt’ files can be read with every text reading software, such as Notepad, WordPad, Word, and also by commonly used Poker tracking software, such as Hold’em Manager

Yes you can. In the Poker lobby, 'Play Money' tables can be found in the 'Play Money' tab within 'Cash Games' and 'New Player Zone'. All players start with 1000 'Play Money'. If you increase your chip stack in a session, the same value will be availa

In some cases the message ‘Some of your selections cannot be combined’ or ‘Some of your Singles selections cannot be included in Multiples.’ appear. This means that you either have a lay bet selected as a Singles, or have a back bet selected as a Sin

To use your Poker tokens, kindly log into the Poker client and click on My Poker on the left hand-side. Click on ‘tokens’ to view your available tokens: Once you click on a Token, its details will be displayed on the right-hand side of the window, in

There are two types of Bonuses available on Betfair Bingo: Bingo Bonus, which you can spend on all bingo rooms. Games Bonus, which you can use on the Bingo side games. A Betfair Bingo bonus is a set amount of money which can be awarded by Betfair Bin

This game is based on the casino card game of Blackjack. Each game begins with 10 cards placeholders seen face down. 8 of the 10 card placeholders are paired to form 4 separate "player" hands (Player 1, Player 2, Player 3 and Player 4). The remaining

The liquidity is the amount of money available for you to bet (back/lay) at the corresponding odds on the corresponding selection. The liquidity that you see available at each odds increment can be a combination of one or more different users' unmatc

PIN-based authentication is a security and usability feature for Betfair’s mobile applications. It allows you to quickly login to your account by typing a 4 digit authentication pin. If you need any help changing your PIN, simply choose the App you'r

When wagering towards a bonus, there are certain restrictions and limitations in place. This would be why some of your bets might not been relevant towards your wagering requirement. Below, please find all information related to fair play. Also note

Yes. You can transfer your own money in and out of your ‘Games wallet’ as you please and without affecting your bonus funds. Kindly note that bonus funds are non-withdrawable and are simply used to wager on Exchange Games.

If you are already registered with Betfair you do not need to open a new account for Mobile Casino and can use your existing account. If you are new to Betfair, you must first open a Betfair account and deposit money before you are able to play Betfa

What is Fast Funds? Fast Funds is the quickest way to make a withdrawal, and get your funds from your Betfair wallet to your bank account. Fast Funds is currently available to customers in the UK, Ireland and Spain with a Visa Debit or Prepaid card.

Because Exchange Baccarat uses a shoe of 8 decks of cards, the cards dealt in previous games will affect the outcomes of future games dealt from the same shoe (and hence the odds of all selections). To ensure that every user is aware of all informati

What is this? xTG, refers to the position of your ticket in a bingo game, i.e. 1TG – one number to go, 2TG – 2 numbers, etc. To reward our players who are close to winning, some of our games will be scheduled with one of 3 types of new xTG feature, e

What is Texas Hold'em? Texas Hold'em is one of the simplest, most action-packed and prestigious of all the poker variants. It's the game of choice to decide the world champion of poker in the €10,000 buy in World Series of Poker main event, and is th

Sometimes our Poker promotions require you to use a promo code in order to be triggered off. If you have a Poker promo code, go to ‘My Account’ from within the Poker client, followed by ‘Rewards’. You can enter your code in the field. If you have a P

If you have been awarded a bonus on Exchange Games, there will be a section ‘My bonuses’ in the top right hand corner on the Exchange Games site when you log in. If you do not have an active bonus, the section ‘My bonuses’ will not be visible. Under

Cash Out is a product from Betfair that allows you to lock in a profit or loss before waiting for the game round to finish. Betfair do the math to offer you a value in real time of your current bets based on the odds currently available in your curre

What are Sit and Go's? Sit and Go's are small, single table tournaments, that run constantly at Betfair Poker. All players buy in for the same amount and are then given an equal amount of chips. Play continues until only one player remains. Players a

Just in case the usual house prizes don't add enough buzz to bingo we offer further big jackpots for you to win. These vary according to the type of game being played. Fixed Jackpots Progressive Jackpots Progressive Slots Jackpot Queries Terms & Cond

Rake is the fee charged by Betfair on both real money cash tables and real money tournament registration. It is also known as the house fee.

Chat is an essential part of any online bingo game. Our chat rooms provide an interactive online community for players to play bingo, chat with friends and get help from the Chat Moderator (CM). The Chat Area is positioned in the bottom-left corner o

Exchange poker uses a pair of Hardware Random Number Generators built on the Nehemiah C5XL Core. Both RNGs have passed the FIPS 140-2 Compliance Test Suite. The hardware von Neumann whitening corrector is enabled to ensure a consistently high value o

Each individual Bingo game has the cost of a ticket shown clearly on our schedule, and in the Bingo lobby. You can play Bingo for as little as 1p per ticket, and we even run free Bingo games from time to time.

If a game is interrupted due to a technical problem with the Betfair systems or services and if the game play cannot continue as expected the game is automatically voided. All the unsettled bets which were placed on that game are automatically voided

A 'natural' refers to a hand of only two cards that has a total score of 8 or 9.

In order to play poker for real-money you will need to transfer funds from your Betfair wallet to your Poker wallet. If you have funds in your main Betfair wallet which you wish to use, then you may follow either of the following methods: Click on th

What is Pot Limit Omaha? Pot Limit Omaha is another one of the most action packed and popular games available at the moment. It's a great balance of skill and luck; with the number of hand combinations that are possible making for constant action and

Exchange Hi Lo is Betfair's version of the popular and exciting card game in which a player has to predict whether the next card is higher or lower. However, in Betfair's unique variation, it's a perfect strategy played by a computer that decides whe

This game is based on the poker game commonly known as 'Texas Hold'em'. Each game begins with 13 cards being dealt face down from one randomly* shuffled pack. 8 of the 13 cards are paired to form 4 separate hands as displayed on site (these cards in

If you get disconnected during a game, the game will continue to be played for you on our Bingo servers. If one of your tickets is a winner, you will receive the winnings automatically.

The bet limits on Live Casino depend on your Priority level at the time. All Priority levels are now presented with 2 or 3 choices of Minimum and Maximum bets. Should you not select a desired level prior to entering the game you will join the game at

To find your Poker tokens, kindly log into the Poker client and click on My Poker on the left hand-side. Click on ‘tokens’ to view all your past and current tokens: Once you click on a Token, its details will be displayed on the right-hand side of th

What is 5 Card Stud? 5 Card Stud is the earliest form of the card game stud poker, originating during the American Civil War. In the classic 1965 film The Cincinnati Kid, 5 stud is the game played by "the Kid" (Steve McQueen) and "the Man" heads-up.

Horseracing UK Racing:Content provided by "At the Races" Available to the world excluding USA, Australia, New Zealand, Japan, Hong Kong, France, South Africa, Sri Lanka, the Caribbean (all islands in the Caribbean Sea, Belize and Guyana) and Israel;

This varies on the currency of your account. Please see the below list to see the minimum stake required for your account:

Current bets: You can view any open in two ways: Swipe the player cards to the left, to view current matched and unmatched bets; In the menu of the app under ‘Account’ --> ‘Active Bets'. Bet history: You can view your bet history from within the menu

The Priority Club is made up of 10 Monthly levels and 3 Elite levels. Monthly Levels Each Monthly Level with its own monthly Status Points requirement to achieve that individual Level. A calculation to assess whether you are eligible to stay on or mo

On Exchange Games the bets placed by players are matched in the order in which they are placed in order to offer our players a fair service and gambling experience. This means that it is your responsibility to make sure that you have a good network c

Lucky 15 / 31 / 63 bet types - this multiple bet includes singles and upwards on 4, 5 or 6 selections respectively. The following bullet-points set out the number of bets that each Lucky bet type contains: Lucky 15 (4 selections) comprises: 4 Singles

Currently you only can access your transaction history but not your game history from your mobile device. To access your detailed game histories please visit the Casino cashier on the main website.

The matter of aborted games is likely to occur due to the fact that we work with a third party company, so each transaction gets passed from Betfair to the 3rd Party company and back to Betfair. All of this happens in a matter of seconds, and is the

What is (Pot Limit) Omaha? (Pot Limit) Omaha is another one of the most action packed and popular games available at the moment. It's a great balance of skill and luck; with the number of hand combinations that are possible making for constant action

What is Omaha High/Low? High/Low is variant of Omaha where you can qualify for half the pot if you have a 'low'. It's played in a similar manner to Pot Limit Omaha, but with a few key differences. Omaha High/Low is a staple game in the big mixed-game