General Betting

Dead Heats

This article explains what happens to your bet in the event of a Dead Heat, where more than 1 participant (e.g. 2 horses) tie for a position in an event. 

US Elections

This article provides information on our Political markets, including the US Elections.

Sportsbook: What is Acca Edge?

'Acca Edge' is replacing the 'Acca Insurance' and with that we are now offering the most competitive form of insurance in the industry: Refunding as cash when the competitors refund as free bets Receive your refund straight away when the last leg is

Sportsbook: How do I switch between fractional and decimal odds?

This article explains how to change your odds between Fractional & Decimal on both Desktop & Mobile.

Cash Out on Sportsbook

Cash Out allows you to lock in a profit or loss before waiting for the event to finish. Betfair does the maths on your current bets to offer you a value in real time based on the live market prices….. and even better news for football bettors - Cash Out will no longer be suspended on match odds markets on the Sportsbook!

Build Ups

Build Ups are an exciting new way to bet on your favourite football players on Betfair! Build Ups lets you create custom player bets, all in one place.

Why can I only view the latest prices logged in with a funded account?

Only customers logged into an active funded account will be able to view the latest Betfair prices. We do this to discourage extreme usage of Betfair website data by software programs that don’t use Betfair to bet. Your account becomes an ‘active fun

Opta Football Statistics - Definitions

This article outlines how we use Opta to settle statistic markets in football such as Shots on Target (SOT), Goalscorers, Tackles, Offsides, Assists, Passes, Cards and Corners as well as others.

Sportsbook: Where can I see my bets (history)?

In order to view your Sportsbook bet history, you may either select the ‘My Bets’ link on the top left hand side of our website or you may select the ‘My Account’ dropdown on the top right hand side of the website and proceed to select the ‘My Bets’

Tote Help

What is the tote? The tote is a dividend paid out from a betting pool. Instead of offering fixed odds like traditional bookmakers, payouts are calculated after the off, when the betting pool is closed. Where can I find the Tote? From our Exchange, if

Sportsbook: Each Way Terms

Jump to: Each Way Explained | Place Terms | Each Way Edge Each Way Explained An Each Way (EW, E/W) bet is essentially two separate bets: one for the horse to win, the other for the horse to place in any of the place positions offered in that race. Th

Bet Types Explained

This article outlines the bet types we offer on our sportsbook and what they mean. It covers single bets and doubles to accumulators and Goliaths and everything in between.

How to place a Bet Builder bet

Bet Builder is a new feature that allows you to build your own accumulator within a single match from a variety of markets. If you are looking to place a Bet Builder , we'll outline the steps below for mobile or desktop. Mobile | Desktop Mobi

Where can I earn Betfair Points?

When you bet on the Exchange, you’re rewarded with Betfair Points. Betfair Points are not rewarded for play on Sportsbook, Arcade, Casino, Live Casino, Bingo, Poker or Exchange Games. For more information on Betfair Points .

Each Way

This article explains Each Way betting on Sportsbook and the Exchange; what it is, how to place an each way bet and scenarios that may cause your settlement amount to be different to what you were expecting.

Bet Builder Football FAQs

How does a Bet Builder work? Simply add multiple selections from any tab to create a bet. Open the betslip, enter your stake in the Bet Builder section and place your bet. Available markets can be seen under the Bet Builder tab

Bet Settlement

This article answers frequently asked questions around Bet Settlement. It covers timescales, what our settlement rules are and explains some of the reasons why you may not have received what you were expecting in your winnings.

Betfair Beacons FAQs

What are Betfair Beacons?

Sportsbook: How to Place a Bet

This article explains how to place different types of bets on Sportsbook; Single, Multiples, Accumulators and Bet Builders are covered. 

Football - 90 Minute Rule

What does ‘90 minutes plus injury time only’ mean when settling my bet? Bets placed on Football markets are settled based on the 90 minutes plus any injury time that is played. All goals, shots on target, cards awarded, corners taken etc. that occur during the game

What is ‘Virtual Sports’ and how do I use it?

WHAT IS VIRTUAL SPORTS AND HOW DO I USE IT? Virtual Sports is a selection of scheduled fixed odds games (events) that use a random number generator (RNG) to decide the outcome. All customers view the same schedules and the same outcomes. All the even

Football - Players Not Starting

Have you have placed a bet on a player that’s not starting? Here are your options:

Football – Postponed or Abandoned Match Rules:

Settlement rules and what this means for your bet

Sportsbook: My bet has not been settled yet. Why not?

We aim to settle every market within a matter of minutes - usually within half an hour, at a maximum. If your bet has still not been settled for a long period the result of an event is known, please get in touch with Customer Service. We'll need the

Betting Queries & Free bets

Betting Queries & Free bets

Sportsbook: How do I place Accas and multiple bet?

Simply choose your selections as you would for a single, and the betslip will appear on the right hand side of the page and will create your Accas multiple. From here, you then have the option to choose your bet type – double, treble, fourfold, Trixie and

Golf - Bet Settlement

If your Outright Each Way bet has been paid out for less than you expected, it is most likely due to dead heat ties in the final leaderboard. A dead heat occurs when two or more participants tie for a position. This will only affect bets placed on go

Bet Builder NBA FAQs

How does a Bet Builder work? Simply add multiple selections from any tab to create a bet. Open the betslip, enter your stake in the Bet Builder section and place your bet. Available markets can be seen under the Bet Builder tab What happ

Bet Builder MLB FAQs

How does a Bet Builder work? Simply add multiple selections from any tab to create a bet. Open the betslip, enter your stake in the Bet Builder section and place your bet. Available markets can be seen under the Bet Builder tab. What happ

Sportsbook: Can I cancel or amend my bet?

No. Once Betfair has confirmed your bet placement, you will not be able to change the terms of that bet or cancel or withdraw from that bet under any circumstances. Acceptance of your bet by Betfair concludes the bet. Please refer to the ‘Terms and C

Sportsbook: How do odds work?

Betfair Sportsbook uses both fractional and decimal odds, you can switch between the two at any point, either from: Desktop: by selecting either fractional or decimal from the black banner at the bottom of the page. Mobile: by clicking on your balanc

Sportsbook: Why can’t I ‘dutch’ different selections in the same market with Multiples?

‘Dutching’ involves picking more than one possible outcome in a single race and having the accumulative odds reduced to reflect your increased chance of picking a winner. On the Sportsbook Multiples product, each selection forms a different line from

Premium Charge - What is it? Will I need to pay it?

The premium charge is an additional charge which may be applied to a very small percentage (less than 0.5%) of our customers. The charge simply applies on accounts which make a persistant profit and meet a certain criteria. Please note that if you be

Winner & Top Goalscorer Doubles

Why are my returns not as much as I thought? With Top Goalscorer markets there is always a possiblity of players being tied on the same number of goals. This can generate dead heats (especially for places in each way bets) and this can be tricky to u

Handicap Betting in Betfair

Betfair offers you handicap betting in different sports and markets through its Sportsbook. These bets don’t cover Asian handicap betting modality (bets that don’t offer the ‘tie’ selection as an event result). The handicap betting markets that you c

How much do I need to bet to watch Live Video?

To watch our Live Video service you might need to place a bet before being able to access the stream. Betfair Live Video is currently free of charge for all content, with the exception of certain horse racing and greyhounds events (see below for spec

Sportsbook: Why can’t I combine all my single selections in Multiples?

In some cases the message ‘Some of your selections cannot be combined’ or ‘Some of your Singles selections cannot be included in Multiples.’ appear. This means that you either have a lay bet selected as a Singles, or have a back bet selected as a Sin

What do I need to know around 'Pools Betting'?

For all information relating to 'Pools Betting' please visit - https://media.colossusbets.com/faq

Live Video: Which countries can I watch Live Video from?

Horseracing UK Racing:Content provided by "At the Races" Available to the world excluding USA, Australia, New Zealand, Japan, Hong Kong, France, South Africa, Sri Lanka, the Caribbean (all islands in the Caribbean Sea, Belize and Guyana) and Israel;

Sportsbook: Do you offer Lucky 15 / 31 / 63 bets?

Lucky 15 / 31 / 63 bet types - this multiple bet includes singles and upwards on 4, 5 or 6 selections respectively. The following bullet-points set out the number of bets that each Lucky bet type contains: Lucky 15 (4 selections) comprises: 4 Singles