What we can help you with?

• Verifying Your Account
• • How do I confirm my age?

    To comply with regulations and in line with our commitment to responsible gambling we are required to confirm your age. There may be some restrictions on your account until this has been done. You can confirm your age by providing us with a high-qual

  • Which documents do I need to provide for the Identity Verification Process (KYC)?

    We're required to verify every account holder we have. One way of doing this is by providing documents so we can verify who you are.  In order for us to comply with legal requirements it is necessary to verify personal details submitted to us upon

  • What is Betfair's Identity Verification Process (KYC)?

    As a company, we pride ourselves on the integrity and transparency of our business. It is important that we are able to positively identify our customers and in particular confirm that they are over 18. This process helps us provide our best service,

  • How do I complete the Identity Verification Process (KYC) in the UK?

    In order for us to comply with legal requirements it is necessary to verify personal details submitted to us upon registration of Betfair accounts. We will attempt to electronically verify your account where possible. If we are unable to verify you

  • What is the corporate identity verification process?

      Corporate Accounts In line with our policy for individual customers, Betfair also has a policy of verifying corporate customers. As the nature of the customer is very different, the requirements have been tailored to accommodate these differences.

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• Login/Registration Help
• • How do I open an account?

    You can create an account with us one of the following ways: simply clicking here going to our homepage (www.betfair.com) and click on "Join Now" on the top right corner of the page. You'll be directed to our registration page where you need to e

  • Forgotten your log in details?

    Forgotten your log in details? If you've forgotten your username, simply click here and follow the instructions. You will receive an email from us with your username. (Please check your junk/spam folders in case our email is not recognised). If you'

  • Security Questions Help?

    You will be asked to confirm your security questions for a number of reasons. The questions are your guarantee that only you can access your Betfair account, and ensure that your details are secure and that no-one else can access your account.   Th

  • Can I open more than one Betfair account?

    No, we only allow one account per customer. Since you can use your existing Betfair account for all your activities on Betfair, it is not necessary to open additional accounts. If you have forgotten your username or password of your existing account,

  • Why can I only view the latest prices logged in with a funded account?

    Only customers logged into an active funded account will be able to view the latest Betfair prices. We do this to discourage extreme usage of Betfair website data by software programs that don’t use Betfair to bet. Your account becomes an ‘active

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• Depositing and Withdrawing
• • Why can't I always choose how I withdraw my funds?

    We have various security measures in place to keep your money safe. Where possible, we process all withdrawals proportionally between the payments methods used, to fund your account. If you have used more than one payment method, say a card and your

  • How do I withdraw funds?

    MOBILE - To process a withdrawal from your account you need to click on the 'My Account' icon, select the “Withdraw” button and select the payment method you would like to withdraw the funds to. DESKTOP - To process a withdrawal from your accoun

  • Why can't I use my card for withdrawals?

    There are numerous reasons why a card withdrawal may not be processed. Some UK issued MasterCards do not provide “collection account” details. This means the issuer has not made available an underlying account for us to pay money back to. You ar

  • What are Net Deposits?

    Net Deposits = Total Deposits - Total Withdrawals you have made using a particular payment method, such as a debit or credit card. Whatever funds are deposited with a specific payment such as a credit card or e-wallet, they must go back onto the

  • How do I change or unregister my card?

    In 'My Account' --> 'My Betfair Account' --> 'Payments' --> 'Card Details' --> 'Edit' you can view and amend your card details. You can amend certain parts of your card details while some information cannot be changed: Changeable card details: Expir

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• Player Protection
• • Can I restrict my daily/weekly/monthly deposit amounts?

    Yes. During initial registration you will be given the opportunity to set deposit limit amounts on a daily, weekly or monthly basis. If you would like to update these details, this can be done in the 'My Account' section of the website when you are

  • How do I request for my account to be reactivated after my exclusion period has ended?

    If you'd like your account reactivated after a period of temporary self exclusion, you'll need to get in touch with Customer Service. Our team will then be able to review your account whilst you are present on the contact. To help you stay in control

  • What are Exchange Games Transfer Limits?

    Exchange Games transfer limits cover the total of all transfers into Exchange Games wallet over a rolling period. Transferring funds back to your main Betfair account will not reset the limit. Your Exchange Games transfer Limits come into effect fro

  • How do loss limits work?

    Loss limits for betting start from the moment they are first set. They run for the time you choose (day, week, month or year) and then they are automatically re-set and begin again. For example, if you set a loss limit of £100 (€100) per week arou

  • What is Self-exclusion?

    Should you need to take a break from gambling, we provide a number of options to help you control your gambling including Self-Exclusion. Time out enables you to take a short break from gambling, restricting your account from placing bets for 24hrs,

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• Sports Help
• • Sportsbook: How do I place a single bet?

    First select the sport and then the event that you want to bet on. When you have chosen, click on the price and your selection will then automatically appear on your betslip on the right hand side of your screen. Enter the amount you want to stake in

  • Sportsbook: Non-Runner Rules

    I bet on a non-runner, what happens to my bet? Bets placed on Antepost markets will be settled as a losing bets. Bets places on Day of the Race markets will have their stakes returned once the non-runner is declared. If you have placed an accumulato

  • Sportsbook: Where do the prices come from and why are they different from the Exchange ones?

    When you bet on Sportsbook you are betting against Betfair rather than against other Betfair customers. Therefore it is Betfair that set the prices and carry the risk. The odds are generally higher for Singles bets (Exchange) than for the same select

  • Sportsbook: Why can’t I ‘dutch’ different selections in the same market with Multiples?

    ‘Dutching’ involves picking more than one possible outcome in a single race and having the accumulative odds reduced to reflect your increased chance of picking a winner. On the Sportsbook Multiples product, each selection forms a different line

  • Sportsbook: Can I place a bet on your Sportsbook product including multiples over the phone?

    Our telephone betting team (Telbet) can only place bets on our Sports Betting Exchange and are not able to place bets on any Sportsbook market or any other betting product.

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• Games Help
• • What are Exchange Games Transfer Limits?

    Exchange Games transfer limits cover the total of all transfers into Exchange Games wallet over a rolling period. Transferring funds back to your main Betfair account will not reset the limit. Your Exchange Games transfer Limits come into effect fro

  • What are loss limits for Betfair Casino and how do they work?

    Loss limits set within Casino will apply to Casino. Casino Loss Limits cover net losses (taking winnings into account) over a rolling period. Your Casino Loss Limits start from the moment they are first set. They run for the time you choose (day, we

  • Poker: How do transfer limits work?

    Poker transfer limits cover the total of all transfers into Poker wallet over a rolling period. Transferring funds back to your main Betfair account will not reset the limit. Your Poker transfer Limits come into effect from the moment they are first

  • Arcade and Vegas Slots: What are loss limits for Arcade and Vegas Slots?

    Loss limits set within Arcade and Vegas Slots will apply to Arcade, Vegas Slots and Mini Games. Arcade and Vegas Slots Loss Limits cover net losses (taking winnings into account) over a rolling period. Your Arcade and Vegas Slots Loss Limits start f

  • Arcade: What is "Session Timer" functionality?

    Our session timer functionality gives you a gentle reminder about how long you have been playing for. The reminder will appear on screen 60 minutes (or a shorter period if you selected it) after you have placed your first bet, and will give you the

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• Sports Promotions
• • Sportsbook: How can I use my free bet?

    The information below is specific to any customer who has registered from the UK or Ireland. If you are viewing this page having registered from another country, please click here for Sports Bonus help. To use your free bets, add your Sportsbook sel

  • Sportsbook: Can I use my free bet for both singles and multiples?

    The information below is specific to any customer who has registered from the UK or Ireland. If you are viewing this page having registered from another country, please click here for Sports Bonus help.   It depends on the terms and conditions of t

  • Sportsbook: Can I withdraw my free bets?

    The information below is specific to any customer who has registered from the UK or Ireland. If you are viewing this page having registered from another country, please click here for Sports Bonus help.   No, your Sportsbook free bets cannot be wit

  • Sportsbook: What happens if I enter a stake for the bet that is less or more than the free bet amount?

    The information below is specific to any customer who has registered from the UK or Ireland. If you are viewing this page having registered from another country, please click here for Sports Bonus help.     If your stake is less than the free be

  • Why haven't I been credited for a promotion I was e-mailed?

    The information below is specific to any customer who has registered from the UK or Ireland. If you are viewing this page having registered from another country, please click here for Sports Bonus help.   All of our e-mail promotional offers have a

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• Help with something else
• • How do I open an account?

    You can create an account with us one of the following ways: simply clicking here going to our homepage (www.betfair.com) and click on "Join Now" on the top right corner of the page. You'll be directed to our registration page where you need to e

  • What should I do to protect my personal computer?

    Your computer has the potential to become the target of an attack by a criminal hacker. Their goal might be to capture your personal information, use your machine to attack others or it could even be used to store illegal data. Here's what you can do

  • Why can I only view the latest prices logged in with a funded account?

    Only customers logged into an active funded account will be able to view the latest Betfair prices. We do this to discourage extreme usage of Betfair website data by software programs that don’t use Betfair to bet. Your account becomes an ‘active

  • How should I protect my personal information?

    Your personal information is valuable, both to you and to fraudsters. Betfair understands this, and we have developed secure processes which further reduce the risk of your details getting into the wrong hands. For example, our processes ensure that

  • What is my TAN (Telephone Account Number)?

    Your TAN (Telephone Account Number) is a unique code that allows you to bet via our Telephone Betting Service. To use your account over the phone you must quote your TAN when calling our Telephone Betting Desk. This number can be found as follows: L

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