We're required to verify every account holder we have. One way of doing this is by providing documents so we can verify who you are.  In order for us to comply with legal requirements it is necessary to verify personal details submitted to us upon ...

In order for us to comply with legal requirements it is necessary to verify personal details submitted to us upon registration of Betfair accounts. We will attempt to electronically verify your account where possible. If we are unable to verify you ...

To comply with regulations and in line with our commitment to responsible gambling we are required to confirm your age. There may be some restrictions on your account until this has been done. You can confirm your age by providing us with a high-qual ...

As a company, we pride ourselves on the integrity and transparency of our business. It is important that we are able to positively identify our customers and in particular confirm that they are over 18. This process helps us provide our best service, ...

Every person who wants to use Betfair must first open an account. Transparency is a key pillar of our business and we hold all the relevant details of all our customers. This is of benefit to you as well: all your details are securely stored so that ...

Forgotten your log in details? If you've forgotten your username, simply click here and follow the instructions. You will receive an email from us with your username. (Please check your junk/spam folders in case our email is not recognised). If you' ...

There are a number of reasons why you might not be able to access you Betfair account, which of the following messages are you receiving? Your Betfair Account has been Suspended It may be that we've had some trouble verifying your account. Informati ...

No, we only allow one account per customer. Since you can use your existing Betfair account for all your activities on Betfair, it is not necessary to open additional accounts. If you have forgotten your username or password of your existing account, ...

Every person who wants to use Betfair must first open an account. Transparency is a key pillar of our business and we hold all the relevant details of all our customers. This is of benefit to you as well: all your details are securely stored so that ...

You can create an account with us one of the following ways: simply clicking here going to our homepage (www.betfair.com) and click on "Join Now" on the top right corner of the page. You'll be directed to our registration page where you need to e ...

My card deposit has been declined, what do I do? Do I need to deposit funds when opening the account? Can someone else make a deposit on my behalf to my Betfair account? How do deposit limits work? Can I restrict my daily/weekly/monthly deposit a ...

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Why do card withdrawals take 2-5 days when card deposits are immediate? What are Net Deposits? Which currencies do you accept? Do you accept cards from my country? Can someone else make a deposit on my behalf to my Betfair account? What referenc ...

In 'My Account' --> 'My Betfair Account' --> 'Payments' --> 'Card Details' --> 'Edit' you can view and amend your card details. You can amend certain parts of your card details while some information cannot be changed: Changeable card details: Expir ...

To deactivate your PayPal account (or any eWallet) we require a proof of closure to ensure that the integrity of our closed loop policy is not being broken. This proof can be in the form of a screen shot of the email PayPal sent confirming the accoun ...

If you feel the need to take a short break from gambling we offer the ability to ‘time out’, this enables you to block your account for a 24hr, 48hr, 7 day or 30 day period. During this time you will be unable to bet on any Betfair products. Plea ...

Yes. During initial registration you will be given the opportunity to set loss limit amounts on a daily, weekly, monthly or yearly basis. If you would like to update these details, this can be done in the 'My Account' section of the website when you ...

Should you need to take a break from gambling, we provide a number of options to help you control your gambling including Self-Exclusion. Time out enables you to take a short break from gambling, restricting your account from placing bets for 24hrs, ...

If you have any concerns about whether you are gambling too much or if you feel that you may be getting out of your depth, then please think very carefully about what you should do next, and whether you should continue betting. Think about using our ...

If you'd like your account reactivated after a period of temporary self exclusion, you'll need to get in touch with Customer Service. Our team will then be able to review your account whilst you are present on the contact. To help you stay in control ...

Just like the TV ad says, Cash Out lets you take profit early if your bet is coming in, or get some of your stake back if your bet is going against you - all before the event you're betting on is over. Cash Out offers are made in real time on your cu ...

Cash Out is a product from Betfair that allows you to lock in a profit or loss before waiting for the event to finish. Betfair do the math to offer you a value in real time of your current bets based on the live market prices. Using a single click yo ...

In order to view your Sportsbook bet history, you may either select the ‘My Bets’ link on the top left hand side of our website or you may select the ‘My Account’ dropdown on the top right hand side of the website and proceed to select the †...

At the bottom of each page, just above the page footer, you find "View odds as:" which enables you to toggle between "Fractional" and "Decimal" odds. Once set, the page will remember your preference the next time you enter the site. ...

No. Once Betfair has confirmed your bet placement, you will not be able to change the terms of that bet or cancel or withdraw from that bet under any circumstances. Acceptance of your bet by Betfair concludes the bet. Please refer to the ‘Terms and ...

What are loss limits for Betfair Casino and Virtual Sports and how do they work? Casino: What are wagering requirements? Casino: I have Free Spins, how do I use them? Casino: What are Casino Comp Points? What are Random Number Generators, and how ...

Poker: How to Play Poker: Hand Ranking Poker: How do transfer limits work? Poker: How do I Cash Out my VIP Poker Points (VPPs)? Poker: What happens if I get disconnected in the middle of a game? Poker: What are the Betfair VIP Club Levels? Poke ...

Bingo: Can I withdraw bonus funds? Bingo: How does the loyalty scheme work? Bingo: How can I redeem my Welcome Bonus? Bingo: What is the recent Return to Player (RTP) percentage? Bingo: Lucky Numbers Bingo - Game Rules Bingo: Chat functionality ...

How can I see what I need to do to complete a promotion? When and how can I use my bonus? What are loss limits for Arcade and Vegas Slots? Do I earn Betfair Points? How can I see what offers are available to me? What is the Arcade and Vegas Slot ...

What are Exchange Games Transfer Limits? Exchange Games: What are the commission rates? Exchange Games: What happens to my bets if a game is interrupted? Exchange Games: Do I earn Betfair Points? Exchange Games: In Exchange Blackjack, what is the ...

The information below is specific to any customer who has registered from the UK or Ireland. If you are viewing this page having registered from another country, please click here for Sports Bonus help. To use your free bets, add your Sportsbook sel ...

How do I know if I've qualified for a free bet? To see whether you currently have any free bets available - simply click on "My Bonuses" at the top left of the betfair.com/sport website page - or by pressing on the cash balance display at the top of ...

The information below is specific to any customer who has not registered from the UK, Ireland, Spain, Bulgaria and Denmark.   How do I know if I've qualified for a bonus? To see whether you currently have any bonuses available - simply click on "My ...

The information below is specific to any customer who has registered from the UK or Ireland. If you are viewing this page having registered from another country, please click here for Sports Bonus help.   If you've recently joined with one of our e ...

The information below is specific to any customer who has registered from the UK or Ireland. If you are viewing this page having registered from another country, please click here for Sports Bonus help.     If your stake is less than the free be ...

If you have not logged in to your Betfair account in over 13 consecutive months, your account is considered ‘Inactive’. Once an account is inactive, your Betfair account balance will be charged a fee each month until you: login and reactivate, ...