Betfair Help Centre

How can we help you today?
  • Which documents do I need to provide for the Identity Verification Process (KYC)?

    We're required to verify every account holder we have. One way of doing this is by providing documents so we can verify who you are.  In order for us to comply with legal requirements it is necessary to verify personal details submitted to ...

  • How do I complete the Identity Verification Process (KYC) in the UK?

    In order for us to comply with legal requirements it is necessary to verify personal details submitted to us upon registration of Betfair accounts. We will attempt to electronically verify your account where possible. If we are unable to verify you ...

  • How do I confirm my age?

    To comply with regulations and in line with our commitment to responsible gambling we are required to confirm your age. There may be some restrictions on your account until this has been done. You can confirm your age by providing us with a high-qual ...

  • What is Betfair's Identity Verification Process (KYC)?

    As a company, we pride ourselves on the integrity and transparency of our business. It is important that we are able to positively identify our customers and in particular confirm that they are over 18. This process helps us provide our best service, ...

  • Why do you need my personal details?

    Every person who wants to use Betfair must first open an account. Transparency is a key pillar of our business and we hold all the relevant details of all our customers. This is of benefit to you as well: all your details are securely stored so that ...

  • View all answers
  • Forgotten your log in details?

    Forgotten your log in details? If you've forgotten your username, simply click here and follow the instructions. You will receive an email from us with your username. (Please check your junk/spam folders in case our email is not recognised). If ...

  • Why can't I access my Betfair account?

    There are a number of reasons why you might not be able to access you Betfair account, which of the following messages are you receiving? Your Betfair Account has been Suspended It may be that we've had some trouble verifying your account. Informatio ...

  • Can I open more than one Betfair account?

    No, we only allow one account per customer. Since you can use your existing Betfair account for all your activities on Betfair, it is not necessary to open additional accounts. If you have forgotten your username or password of your existing account, ...

  • Why do you need my personal details?

    Every person who wants to use Betfair must first open an account. Transparency is a key pillar of our business and we hold all the relevant details of all our customers. This is of benefit to you as well: all your details are securely stored so that ...

  • How do I open an account?

    You can create an account with us one of the following ways: simply clicking here going to our homepage (www.betfair.com) and click on "Join Now" on the top right corner of the page. You'll be directed to our registration page where you n ...

  • View all answers
  • Depositing Funds

    How do I deposit funds? My card deposit has been declined, what do I do? Do I need to deposit funds when opening the account? Can I deposit using an online payment method or eWallet? Can someone else make a deposit on my behalf to my Betfair acco ...

  • Withdrawing Funds

    How do I withdraw funds? Why do card withdrawals take 2-3 days when card deposits are immediate? Can I cancel my withdrawal? How long will a withdrawal take to clear my account? Why can't I always choose how I withdraw my funds? I have withdrawn ...

  • General Payments Help

    Why do card withdrawals take 2-5 days when card deposits are immediate? What are Net Deposits? Which currencies do you accept? Do you accept cards from my country? Can someone else make a deposit on my behalf to my Betfair account? What referenc ...

  • How do I change or unregister my card?

    In 'My Account' --> 'My Betfair Account' --> 'Payments' --> 'Card Details' --> 'Edit' you can view and amend your card details. You can amend certain parts of your card details while some information cannot be changed: Changeable card det ...

  • How do I change the primary address of my PayPal account?

    To deactivate your PayPal account (or any eWallet) we require a proof of closure to ensure that the integrity of our closed loop policy is not being broken. This proof can be in the form of a screen shot of the email PayPal sent confirming the accoun ...

  • View all answers
  • Sportsbook: How can I use my free bet?

    The information below is specific to any customer who has registered from the UK or Ireland. If you are viewing this page having registered from another country, please  for Sports Bonus help. To use your free bets, add your Sportsbook selection ...

  • Sportsbook: Free Bet FAQ

    How do I know if I've qualified for a free bet? To see whether you currently have any free bets available - simply click on "My Bonuses" at the top left of the betfair.com/sport website page - or by pressing on the cash balance display at the top of ...

  • Sportsbook: Sports Bonus FAQ

    The information below is specific to any customer who has not registered from the UK, Ireland, Spain, Bulgaria and Denmark.   How do I know if I've qualified for a bonus? To see whether you currently have any bonuses available - simply click on ...

  • Sportsbook Enhanced odds/price offer

    The information below is specific to any customer who has registered from the UK or Ireland. If you are viewing this page having registered from another country, please click here for Sports Bonus help.   If you've recently joined with one ...

  • Sportsbook: What happens if I enter a stake for the bet that is less or more than the free bet amount?

    The information below is specific to any customer who has registered from the UK or Ireland. If you are viewing this page having registered from another country, please click here for Sports Bonus help.     If your stake is less than ...

  • View all answers
  • How do I set a new and secure password?

    It’s very simple to change your password in 5 easy steps, it will only take a couple of minutes: Changing your password from a web browser 1.     Login to your Betfair account. 2.     From the top r ...

  • PIN Login Help for Mobile Apps

    PIN-based authentication is a security and usability feature for Betfair’s mobile applications. It allows you to quickly login to your account by typing a 4 digit authentication pin. If you need any help changing your PIN, simply choose the Ap ...

  • Two-Step Authentication Help

    Betfair’s two-step authentication reduces the chance of having your account compromised. That’s because in an addition to your username and password Betfair will ask you to enter a one-time code, which will be sent to your phone via SMS or displa ...

  • What is an ‘Inactive’ account fee?

    If you have not logged in to your Betfair account in over 13 consecutive months, your account is considered ‘Inactive’. Once an account is inactive, your Betfair account balance will be charged a fee each month until you: login and reactiv ...

  • View all answers
  • What is 'time out'?

    If you feel the need to take a short break from gambling we offer the ability to ‘time out’, this enables you to block your account for a 24hr, 48hr, 7 day or 30 day period. During this time you will be unable to bet on any Betfair products. Plea ...

  • Can I restrict my weekly/monthly/yearly loss amounts?

    Yes. During initial registration you will be given the opportunity to set loss limit amounts on a weekly, monthly or yearly basis. If you would like to update these details, this can be done in the 'My Account' section of the website when you are log ...

  • What is Self-exclusion?

    Should you need to take a break from gambling, we provide a number of options to help you control your gambling including Self-Exclusion. Time out enables you to take a short break from gambling, restricting your account from placing bets for 24 ...

  • What can I do if I think I may be gambling too much?

    If you have any concerns about whether you are gambling too much or if you feel that you may be getting out of your depth, then please think very carefully about what you should do next, and whether you should continue betting. Think about using our ...

  • How do I request for my account to be reactivated after my exclusion period has ended?

    If you'd like your account reactivated after a period of temporary self exclusion, you'll need to get in touch with Customer Service. Our team will then be able to review your account whilst you are present on the contact. To help you stay in control ...

  • View all answers
  • Sportsbook: My bet has been settled incorrectly

    If you believe that we've made a error when settling your bet, please contact us as soon as possible so we can clarify the result. We'll need the Bet ID, as well as the official source you believe confirms the incorrect settl ...

  • Sportsbook: My bet has not been settled yet. Why not?

    We aim to settle every market within a matter of minutes - usually within half an hour, at a maximum.  If your bet has still not been settled for a long period the result of an event is known, please get in touch with Customer Service. ...

  • Sportsbook: Where can I see my bets (history)?

    In order to view your Sportsbook bet history, you may either select the ‘My Bets’ link on the top left hand side of our website or you may select the ‘My Account’ dropdown on the top right hand side of the website and proceed to select the ...

  • View all answers
  • Exchange: What is Cash Out and how does it work?

    Cash Out is a product from Betfair that allows you to lock in a profit or loss before waiting for the event to finish. Betfair do the math to offer you a value in real time of your current bets based on the live market prices. Using a single click yo ...

  • Sportsbook: On which markets is Cash Out available?

    Cash Out isn't available for all markets on our Sportsbook. But, it's available for a lot! The Cash Out icon  will be displayed on any market that offers Cash Out. You'll also see the Cash Out icon in any single or multiple betslip, if ...

  • Exchange: On which markets is Cash Out available?

    Cash Out isn't available for all markets on our Exchange. But, it's available for a lot! The Cash Out icon  will be displayed on any market that offers Cash Out - just like the below. ...

  • View all answers
  • Sportsbook: How do I switch between fractional and decimal odds?

    At the bottom of each page, just above the page footer, you find "View odds as:" which enables you to toggle between "Fractional" and "Decimal" odds. Once set, the page will remember your preference the next time you enter the site. ...

  • Exchange: What is my ‘Available to Bet’ balance?

    Your 'Available to bet' or 'Total available' balance is the amount available for you to wager at any given time. Your ‘Available to bet’ balance is your account balance, minus the (current) exposure associated with any bets you have placed that h ...

  • Sportsbook: Can I cancel or amend my bet?

    No. Once Betfair has confirmed your bet placement, you will not be able to change the terms of that bet or cancel or withdraw from that bet under any circumstances. Acceptance of your bet by Betfair concludes the bet. Please refer to the ‘Terms and ...

  • The Betfair website is not loading correctly. What can I do?

    Whenever there are technical problems from our end, we will regularly post messages at http://service.betfair.info to keep any members who are struggling to connect informed of problems at our end. These instances should be rare however and if y ...

  • How much do I need to bet to watch Live Video?

    To watch our Live Video service you might need to place a bet before being able to access the stream. Betfair Live Video is currently free of charge for all content, with the exception of UK, IRE & UAE horseracing. To access to Betfair Live Video ...

  • View all answers
  • Casino Help

    Casino: Do I earn Betfair Points? What are loss limits for Betfair Casino and Virtual Sports and how do they work? Casino: What are wagering requirements? Casino: I have Free Spins, how do I use them? Casino: What are Casino Comp Points? What ar ...

  • Poker Help

    Poker: How to Play Poker: Hand Ranking Poker: How do transfer limits work? Poker: How do I Cash Out my VIP Poker Points (VPPs)? Poker: What happens if I get disconnected in the middle of a game? Poker: What are the Betfair VIP Club Levels? Poke ...

  • Bingo Help

    Bingo: Can I withdraw bonus funds? Bingo: How does the loyalty scheme work? Bingo: How can I redeem my Welcome Bonus? Bingo: What is the recent Return to Player (RTP) percentage? Bingo: Lucky Numbers Bingo - Game Rules Bingo: Chat functionality ...

  • Arcade Help

    How can I see what I need to do to complete a promotion? When and how can I use my bonus? What are loss limits for Arcade and Vegas Slots? Do I earn Betfair Points? How can I see what offers are available to me? What is the Arcade and Vegas Slot ...

  • Exchange Games Help

    What are Exchange Games Transfer Limits? Exchange Games: What are the commission rates? Exchange Games: What happens to my bets if a game is interrupted? Exchange Games: Do I earn Betfair Points? Exchange Games: In Exchange Blackjack, what is the ...

  • View all answers
Top queries