What we can help you with?

• Verifying Your Account
• • Betfair's Identity Verification Process (KYC)

    We're required to verify every account holder we have to comply with regulations and in line with our commitment to responsible gambling. We will attempt to electronically verify your account where possible. If we are unable to verify you, we may ask

  • How do I complete the Identity Verification Process (KYC) in the UK?

    We're required to verify every account holder we have to comply with regulations and in line with our commitment to responsible gambling. We will attempt to electronically verify your account where possible. If we are unable to verify you, we may ask

  • What is the corporate identity verification process?

    Corporate Accounts In line with our policy for individual customers, Betfair also has a policy of verifying corporate customers. As the nature of the customer is very different, the requirements have been tailored to accommodate these differences. A

  • What is Betfair's Identity Verification Process (KYC)?

    We're required to verify every account holder we have to comply with regulations and in line with our commitment to responsible gambling. We will attempt to electronically verify your account where possible. If we are unable to verify you, we may ask

  • View all answers
• Login/Registration Help
• • How do I open an account?

    You can create an account with us one of the following ways: simply clicking here going to our homepage (www.betfair.com) and click on "Join Now" on the top right corner of the page. You'll be directed to our registration page where you need to enter

  • Why can I only view the latest prices logged in with a funded account?

    Only customers logged into an active funded account will be able to view the latest Betfair prices. We do this to discourage extreme usage of Betfair website data by software programs that don’t use Betfair to bet. Your account becomes an ‘active fun

  • Forgotten your log in details?

    Forgotten your log in details? If you've forgotten your username, simply click here and follow the instructions. You will receive an email from us with your username. (Please check your junk/spam folders in case our email is not recognised). If you'v

  • Can I open more than one Betfair account?

    No, we only allow one account per customer. Since you can use your existing Betfair account for all your activities on Betfair, it is not necessary to open additional accounts. If you have forgotten your username or password of your existing account,

  • Security Questions Help?

    You will be asked to confirm your security questions for a number of reasons. The questions are your guarantee that only you can access your Betfair account, and ensure that your details are secure and that no-one else can access your account. The mo

  • View all answers
• Depositing and Withdrawing
• • What are Net Deposits?

    Due to regulations, Betfair operate what's called a 'Closed Loop Policy' when it comes to withdrawing funds. This means that if you have deposited into your Betfair account using one payment method, you will have to withdraw back onto that same payme

  • How do I withdraw funds?

    MOBILE - To process a withdrawal from your account you need to click on the 'My Account' icon, select the “Withdraw” button and select the payment method you would like to withdraw the funds to. DESKTOP - To process a withdrawal from your account yo

  • Why can't I always choose how I withdraw my funds?

    There are numerous reasons why a card withdrawal may not be processed: - Some UK issued Mastercards do not provide "collection account" details. This means the issuer has not made available an underlying account for us to pay money back to. - You are

  • Why can't I use my card for withdrawals?

    There are numerous reasons why a card withdrawal may not be processed. Some UK issued MasterCards do not provide “collection account” details. This means the issuer has not made available an underlying account for us to pay money back to. You are usi

  • View all answers
• Player Protection
• • What is Self-exclusion?

    Should you need to take a break from gambling, we provide a number of options to help you control your gambling including Self-Exclusion. Time out enables you to take a short break from gambling, restricting your account from placing bets for 24hrs,

  • Can I restrict my daily/weekly/monthly deposit amounts?

    Yes. During initial registration you will be given the opportunity to set deposit limit amounts on a daily, weekly or monthly basis. If you would like to update these details, this can be done in the 'My Account' section of the website when you are l

  • How do loss limits work?

    Loss limits for betting start from the moment they are first set. They run for the time you choose (day, week, month or year) and then they are automatically re-set and begin again. For example: if you set a loss limit of £100 (€100) per week around

  • How do I request for my account to be reactivated after my exclusion period has ended?

    If you'd like your account reactivated after a period of temporary self exclusion, you'll need to get in touch with Customer Service. Our team will then be able to review your account whilst you are present on the contact. To help you stay in control

  • What are Exchange Games Transfer Limits?

    Exchange Games transfer limits cover the total of all transfers into Exchange Games wallet over a rolling period. Transferring funds back to your main Betfair account will not reset the limit. Your Exchange Games transfer Limits come into effect from

  • View all answers
• Sports Help
• • Sportsbook Horse Racing - Each Way Edge Help

    What is Each Way Edge? Each Way Edge is a revolutionary new product which allows you to alter the place terms of your Each Way bet. With Betfair you can now choose to add extra places for a small decrease in price, or remove places to increase your

  • Sportsbook Horse Racing - Non-Runner & Rule 4

    I bet on a non-runner, what happens to my bet? Bets placed on Future Racing will be settled as a losing bets. Bets places on Non Runner Money Back markets will have their stakes returned once the non-runner is declared. If you have placed an accumulator,

  • Sportsbook Horse Racing - Best Odds Guaranteed Explained

    Betfair offer Best Odds Guaranteed (BOG) on all UK & Irish Horse Racing from 8am on the day of the race. So, if you take a price on a horse and the Starting Price (SP) is bigger we will pay you out at the bigger odds!

  • Sportsbook: What is Cash Out and how does it work?

    Just like the TV ad says, Cash Out lets you take profit early if your bet is coming in, or get some of your stake back if your bet is going against you - all before the event you're betting on is over. Cash Out offers are made in real time on your cu

  • Exchange: What is Cash Out and how does it work?

    Cash Out is a product from Betfair that allows you to lock in a profit or loss before waiting for the event to finish. Betfair do the math to offer you a value in real time of your current bets based on the live market prices. Using a single click y

  • View all answers
• Games Help
• • Poker: How do I set a transfer limit?

    If you wish to set a transfer limit for Poker, you may do so in one of below ways: By setting the restriction on your account yourself: You will need to navigate to “My Account” on the Poker site. Under the tab "Player Protection" you need to select

  • How to boost your PC and Internet performance?

    Have you recently experienced a slow site performance? a game error in Casino, etc.? a software or browser to freeze or to crash? a disconnection during a game in Poker, Casino, etc.? If so, then it is probably time to check your browser and internet

  • Poker: How do transfer limits work?

    Poker transfer limits cover the total of all transfers into Poker wallet over a rolling period. Transferring funds back to your main Betfair account will not reset the limit. Your Poker transfer Limits come into effect from the moment they are first

  • What are Exchange Games Transfer Limits?

    Exchange Games transfer limits cover the total of all transfers into Exchange Games wallet over a rolling period. Transferring funds back to your main Betfair account will not reset the limit. Your Exchange Games transfer Limits come into effect from

  • View all answers
• Sports Promotions
• • Sportsbook: Can I withdraw my free bets?

    The information below is specific to any customer who has registered from the UK or Ireland. If you are viewing this page having registered from another country, please for Sports Bonus help. No, your Sportsbook free bets cannot be withdrawn, but win

  • Sportsbook: How can I use my free bet?

    The information below is specific to any customer who has registered from the UK or Ireland. If you are viewing this page having registered from another country, please for Sports Bonus help. To use your free bets, add your Sportsbook selections to y

  • Why haven't I been credited for a promotion I was e-mailed?

    The information below is specific to any customer who has registered from the UK or Ireland. If you are viewing this page having registered from another country, please for Sports Bonus help. All of our e-mail promotional offers have a 'to-be-credite

  • Sportsbook: Can I use my free bet for both singles and multiples?

    The information below is specific to any customer who has registered from the UK or Ireland. If you are viewing this page having registered from another country, please for Sports Bonus help. It depends on the terms and conditions of the particular p

  • Sportsbook Enhanced odds/price offer

    The information below is specific to any customer who has registered from the UK or Ireland. If you are viewing this page having registered from another country, please for Sports Bonus help. If you've recently joined with one of our enhanced odds pr

  • View all answers
• Help with something else
• • How do I open an account?

    You can create an account with us one of the following ways: simply clicking here going to our homepage (www.betfair.com) and click on "Join Now" on the top right corner of the page. You'll be directed to our registration page where you need to enter

  • Why can I only view the latest prices logged in with a funded account?

    Only customers logged into an active funded account will be able to view the latest Betfair prices. We do this to discourage extreme usage of Betfair website data by software programs that don’t use Betfair to bet. Your account becomes an ‘active fun

  • What is my TAN (Telephone Account Number)?

    Your TAN (Telephone Account Number) is a unique code that allows you to bet via our Telephone Betting Service. To use your account over the phone you must quote your TAN when calling our Telephone Betting Desk. This number can be found as follows: Lo

  • How should I protect my personal information?

    Your personal information is valuable, both to you and to fraudsters. Betfair understands this, and we have developed secure processes which further reduce the risk of your details getting into the wrong hands. For example, our processes ensure that

  • What should I do to protect my personal computer?

    Your computer has the potential to become the target of an attack by a criminal hacker. Their goal might be to capture your personal information, use your machine to attack others or it could even be used to store illegal data. Here's what you can do

  • View all answers