Why have you voided my bet?
There are many reasons why a bet or selection may have been voided. These could include:
Non Runners
If a selection fails to take part in an event, it may be classed as a 'Non-Runner'. For more information on Non-Runners, please read here.
Late bets
Bets placed after the result is known will be made void.
An example of the above could be:
- You place an In-Play bet at the time of 42:34 in the first half, on Harry Kane to score the first goal
- Harry Kane had already scored the first goal at 42:01, but the market was inadvertently offered
- Therefore, as the result was already known before you placed your bet - it would be made void
Abandonments
Each market has it's own rules around abandonments and should be viewed on the Betting Rules page (see Exchange Rules here). However, where a market has no specific rules, in the event that an abandoned match, fixture, game, individual event, race or similar is not completed within 72 hours of the scheduled completion date, it will be made void. You can read more around abandonments here.
Voided as per Rules
On occasions, we reserve the right to void bets if circumstances behind an event or market change, e.g. a reduction in overs of a Cricket match. This will always be detailed in the rules of a market and these can be found on our Betting Rules page (see Exchange Rules here) by selecting the sport you are querying from the menu titled 'Specific Sports Rules'
My multiple bet has had one leg made void. What happens to it?
In the instance where one leg of a multiple bet is made void, the bet will be adjusted accordingly rather than cancelled. For example, if you placed a treble. it will become a double. A double will become a single and continue to run at reduced odds/winnings.
What happens to my stake when my bet is made void?
If you bet on a multiple (two or more selections in the same bet) then your bet will be adjusted accordingly (see previous question 'My multiple bet has had one leg made void. What happens to it?'). If your bet was only made up of one selection, the bet will be cancelled and your stake returned.
If you are unsure as to the reasons why a bet has been voided, please do not hesitate to contact us.
Want to know how to cancel a bet?
For more information on cancelling a bet, check out our article here.