Combined business of Flutter Entertainment and The Stars Group

Frequently Asked Questions around Safer Gambling in the combined business of Flutter Entertainment and The Stars Group.

Please click here to see generic FAQs.

Will my Permanent Self-Exclusion from Betfair be carried over to Sky Betting & Gaming, PokerStars brands or Full Tilt Poker?

From the 08/06/2022, we will take reasonable steps to block you from your Betfair account – plus any other accounts with matching details you may hold with brands that are part of our family group.

Our family group consists of Paddy Power Online, Betfair, Pokerstars and Sky Betting & Gaming (which includes Sky Bet, Sky Vegas, Sky Bingo, Sky Casino and Sky Poker).

We will also take reasonable steps to prevent you re-opening your Account or opening a new Account with any of these brands. For certainty, we recommend that you apply a self-exclusion to any accounts you may hold with the above brands or alternatively contact the relevant Customer Support teams who can set these for you.

Please note: Self-Exclusion does not cover Sky Betting & Gaming, PokerStars brands or Full Tilt Poker for customers outside the United Kingdom & Gibraltar. You will need to self-exclude directly with the relevant brand in order to be excluded from your account with that brand.

Please note: Self-Exclusion does not cover Tombola. You will need to self-exclude directly with Tombola in order to be excluded from your account with that brand.

Will my Temporary Exclusion (6 months - 5 years) setting on Betfair be replicated on Sky Betting & Gaming, PokerStars brands or Full Tilt Poker?

From the 08/06/2022, we will take reasonable steps to block you from your Betfair account – plus any other accounts with matching details you may hold with brands that are part of our family group.

Our family group consists of Paddy Power Online, Betfair, Pokerstars and Sky Betting & Gaming (which includes Sky Bet, Sky Vegas, Sky Bingo, Sky Casino and Sky Poker).

Please note: Self-Exclusion does not cover Tombola. You will need to self-exclude directly with Tombola in order to be excluded from your account with that brand.

Will my product exclusions on Betfair be replicated on Sky Betting & Gaming, PokerStars brands or Full Tilt Poker?

If you have an All Gaming exclusion or a Virtual Sports exclusion with Betfair, this exclusion does not cover Sky Betting & Gaming, PokerStars brands or Full Tilt Poker. You will need to apply the relevant exclusion directly with the relevant brand in order to have a similar exclusion applied on your account with that brand.

I have an All Gaming exclusion on Betfair can I continue to play poker on your sister brand?

Can I reactivate my Betfair temporary exclusion while having an exclusion on Sky Betting & Gaming, PokerStars brands or Full Tilt Poker?

you hold an active exclusion with Sky Betting & Gaming, PokerStars or Full Tilt Poker at the time of your Betfair exclusion ends, you will not be able to reactivate your account until the longest exclusion has expired.

Will my Timeout on Betfair be replicated on Sky Betting & Gaming, PokerStars brands or Full Tilt Poker?

If you have a Timeout applied on your Betfair account, this tool does not cover Sky Betting & Gaming, PokerStars brands or Full Tilt Poker. You will need to apply the relevant tool directly with the relevant brand in order to have a similar tool applied on your account with that brand.

Will my Reality Check on Betfair be replicated on Sky Betting & Gaming, PokerStars brands or Full Tilt Poker?

If you have a Reality Check applied on your Betfair account, this tool does not cover Sky Betting & Gaming, PokerStars brands or Full Tilt Poker. You will need to apply the relevant tool directly with the relevant brand in order to have a similar tool applied on your account with that brand.

Will my Session Timer on Betfair be replicated on Sky Betting & Gaming, PokerStars brands or Full Tilt Poker?

If you have a Session Timer applied on your Betfair account, this tool does not cover Sky Betting & Gaming, PokerStars brands or Full Tilt Poker. You will need to apply the relevant tool directly with the relevant brand in order to have a similar tool applied on your account with that brand.

If I have restricted my ability to reverse pending withdrawals on Betfair will this apply on Sky Betting & Gaming, PokerStars brands or Full Tilt Poker?

If you have restricted the ability to cancel pending withdrawals on your Paddy Power account, this tool does not cover Sky Betting & Gaming, PokerStars brands or Full Tilt Poker. You will need to apply the relevant tool directly with the relevant brand in order to have a similar tool applied on your account with that brand. Please note, cancelling pending withdrawals is currently not available for UK & Irish customers.

Will my deposit limit on Betfair be replicated on Sky Betting & Gaming, PokerStars brands or Full Tilt Poker?

If you have a Deposit Limit applied on your Betfair this tool does not cover Sky Betting & Gaming, PokerStars brands or Full Tilt Poker. You will need to apply the relevant tool directly with the relevant brand in order to have a similar tool applied on your account with that brand.

Will my Loss Limit on Betfair be replicated on Sky Betting & Gaming, PokerStars brands or Full Tilt Poker?

If you have a Loss Limit applied on your Betfair account, this tool does not cover Sky Betting & Gaming, PokerStars brands or Full Tilt Poker. You will need to apply the relevant tool directly with the relevant brand in order to have a similar tool applied on your account with that brand.

I requested regular closure of my Betfair account, what will happen to my accounts on Sky Betting & Gaming, PokerStars brands or Full Tilt Poker?

If you request a regular closure of your Betfair account, this will not carry over to an account you may have on Sky Betting & Gaming, PokerStars brands or Full Tilt Poker. You will need to request a closure directly with the relevant brand.