Your results (387 matched your criteria)
  • Sportsbook: How can I use my free bet?

    The information below is specific to any customer who has registered from the UK or Ireland. If you are viewing this page having registered from another country, please  for Sports Bonus help. To use your free bets, add your Sportsbook selection ... more

  • Sportsbook: Can I use my free bet for both singles and multiples?

    The information below is specific to any customer who has registered from the UK or Ireland. If you are viewing this page having registered from another country, please click here for Sports Bonus help.   It depends on the terms and conditi ... more

  • Sportsbook: Can I withdraw my free bets?

    The information below is specific to any customer who has registered from the UK or Ireland. If you are viewing this page having registered from another country, please click here for Sports Bonus help.   No, your Sportsbook free bets canno ... more

  • Sportsbook: What happens if I enter a stake for the bet that is less or more than the free bet amount?

    The information below is specific to any customer who has registered from the UK or Ireland. If you are viewing this page having registered from another country, please click here for Sports Bonus help.     If your stake is less than ... more

  • Why haven't I been credited for a promotion I was e-mailed?

    The information below is specific to any customer who has registered from the UK or Ireland. If you are viewing this page having registered from another country, please click here for Sports Bonus help.   All of our e-mail promotional offer ... more

  • Sportsbook Enhanced odds/price offer

    The information below is specific to any customer who has registered from the UK or Ireland. If you are viewing this page having registered from another country, please  for Sports Bonus help.   If you've recently joined with one of our enh ... more

  • Sportsbook: What is Acca Edge?

      'Acca Edge' is replacing the 'Acca Insurance' and with that we are now offering the most competitive form of insurance in the industry: Refunding as cash when the competitors refund as free bets Receive your refund straight away whe ... more

  • Sportsbook: Free Bet FAQ

    How do I know if I've qualified for a free bet? To see whether you currently have any free bets available - simply click on "My Bonuses" at the top left of the betfair.com/sport website page - or by pressing on the cash balance display at the top of ... more

  • Sportsbook: Sports Bonus FAQ

    The information below is specific to any customer who has not registered from the UK, Ireland, Spain, Bulgaria and Denmark.   How do I know if I've qualified for a bonus? To see whether you currently have any bonuses available - simply click on ... more

  • Rewards 4 Racing

    Please find the terms and conditions for our Rewards 4 Racing offer below: 2000 points for new registration applies to new players to Betfair Sportsbook who sign up and deposit using a tagged affiliate link and use their Rewards4Racing account e-ma ... more

  • Exchange: What is Auto Cash Out?

    Exchange: What is Auto Cash Out? Auto Cash Out is Betfair’s latest Cash Out functionality, giving you the complete control over your bet, even when you are not near a mobile device or computer. This means you can now lock in a profit without lift ... more

  • World Cup 2018 Promotions

    A few of the popular promotions for World Cup are outlined below. A full list of promotions and their full T&Cs are available on Betfair, check out the dedicated promotions section of the website. We're running a money back offer o ... more

  • Sportsbook: What is the ‘Price Rush’ feature?

    Here at Betfair, we’re all about getting you the best odds for singles betting. Sometimes, you could get a ‘Price Rush’, where we increase your bet to higher odds thanks to the power of the Betfair Exchange. At bet placement we automatically ch ... more

  • Sportsbook: What is Cash Out and how does it work?

    Just like the TV ad says, Cash Out lets you take profit early if your bet is coming in, or get some of your stake back if your bet is going against you - all before the event you're betting on is over. Cash Out offers are made in real time on your cu ... more

  • Sportsbook: Why wasn’t I given the opportunity to cash out on my Multiple Bet?

    Cash Out will not be available if any one of the below applies: At least one of your chosen selections is not an in-play market or if betting on one of your selections is suspended for any reason. One of your selections is in play and we lose t ... more

  • Sportsbook: What is the maximum number of selections I can combine in Multiples?

    Currently you can select up to maximum of 25 selections in one Multiple. In addition to you can also place the following full-cover multiples: Trixie - A Trixie is a full-cover multiple bet on three selections. It is made up of 4 bets - 3 Doubles an ... more

  • Sportsbook: My bet has been settled incorrectly

    If you believe that we've made a error when settling your bet, please contact us as soon as possible so we can clarify the result. We'll need the Bet ID, as well as the official source you believe confirms the incorrect settl ... more

  • Sportsbook: Where can I see my bets (history)?

    In order to view your Sportsbook bet history, you may either select the ‘My Bets’ link on the top left hand side of our website or you may select the ‘My Account’ dropdown on the top right hand side of the website and proceed to select the ... more

  • Sportsbook: How do I place a single bet?

    First select the sport and then the event that you want to bet on. When you have chosen, click on the price and your selection will then automatically appear on your betslip on the right hand side of your screen. Enter the amount you want to stake in ... more

  • Sportsbook: Non-Runner Rules

    I bet on a non-runner, what happens to my bet? Bets placed on Antepost markets will be settled as a losing bets. Bets places on Day of the Race markets will have their stakes returned once the non-runner is declared. If you have placed an accumulato ... more

  • Sportsbook: Where do the prices come from and why are they different from the Exchange ones?

    When you bet on Sportsbook you are betting against Betfair rather than against other Betfair customers. Therefore it is Betfair that set the prices and carry the risk. The odds are generally higher for Singles bets (Exchange) than for the same select ... more

  • Sportsbook: Why can’t I ‘dutch’ different selections in the same market with Multiples?

    ‘Dutching’ involves picking more than one possible outcome in a single race and having the accumulative odds reduced to reflect your increased chance of picking a winner. On the Sportsbook Multiples product, each selection forms a different ... more

  • Sportsbook: Can I place a bet on your Sportsbook product including multiples over the phone?

    Our telephone betting team (Telbet) can only place bets on our Sports Betting Exchange and are not able to place bets on any Sportsbook market or any other betting product. ... more

  • If I bet on a selection on the Sportsbook and lay the same selection on the Exchange, is this treated in the same way as backing and laying on the Exchange or is it treated as two separate bets?

    No, it is not the same as backing and laying the same selection on the Exchange. It is in fact treated as 2 separate bets, therefore if you place a bet on a selection on the Sportsbook and lay the same selection on the Exchange you will need to have ... more

  • Sportsbook: What does a 'Dead Heat' in golf mean?

    Jump to: Horse Racing | Golf | Soccer A dead heat in betting is when two or more participants tie for a position in an event.   Horse Racing In horse racing dead heat is declared when 2 or more horses tie. If for example you have staked £10 ... more

  • Sportsbook: My bet has not been settled yet. Why not?

    We aim to settle every market within a matter of minutes - usually within half an hour, at a maximum.  If your bet has still not been settled for a long period the result of an event is known, please get in touch with Customer Service. ... more

  • Sportsbook: Why can’t I combine all my single selections in Multiples?

    In some cases the message ‘Some of your selections cannot be combined’ or ‘Some of your Singles selections cannot be included in Multiples.’ appear. This means that you either have a lay bet selected as a Singles, or have a back bet selected ... more

  • Sportsbook: Can I cancel or amend my bet?

    No. Once Betfair has confirmed your bet placement, you will not be able to change the terms of that bet or cancel or withdraw from that bet under any circumstances. Acceptance of your bet by Betfair concludes the bet. Please refer to the ‘Terms and ... more

  • Sportsbook: How do I place a multiple bet?

    Simply choose your selections as you would for a single, and the betslip will appear on the right hand side of the page and will create your multiple. From here, you then have the option to choose your bet type – double, treble, fourfold, Trixie an ... more

  • Sportsbook: How do I switch between fractional and decimal odds?

    At the bottom of each page, just above the page footer, you find "View odds as:" which enables you to toggle between "Fractional" and "Decimal" odds. Once set, the page will remember your preference the next time you enter the site. ... more

  • Exchange: What is Cash Out and how does it work?

    Cash Out is a product from Betfair that allows you to lock in a profit or loss before waiting for the event to finish. Betfair do the math to offer you a value in real time of your current bets based on the live market prices. Using a single click yo ... more

  • Exchange: What is Cash Out+ on the Exchange mobile app and why should I use it?

    Cash Out+ is a fantastic feature which allows you to Cash Out part of your bet. You can do this, for example, when a game is going in your favour and you wish to reduce your risk while keeping a healthy profit on a selection. Where is Cash Out+ ava ... more

  • Exchange: How does ‘Cash Out’ work on a 'Draw No Bet' market?

    A 'Draw No Bet' market doesn't include the draw option. You can only select either team A or team B to win, and if the match ends in a draw after 90 minutes (plus any injury time), all bets on the market will be void and stakes will be returned. ... more

  • Exchange: Why did I get a different amount when I cashed out to the one advertised?

    Cash Out amounts are not guaranteed as they are based on the live Betfair markets, where prices are constantly moving. This means you may receive more than indicated, or your Cash Out may be unsuccessful or only partially successful. If a Cash O ... more

  • Exchange: What is Cash Out on the Exchange mobile app?

    Cash Out on the Exchange is a Betfair product that allows you to lock in a profit or loss before waiting for the match to finish. Betfair does the maths in real time to offer you the value of your current bets based on live m ... more

  • Sportsbook: How do I change my Sportsbook app to PIN-login?

    Log in to your account. So far so easy. Select 'A-Z Menu'. Click ‘Settings’. Then flick 'On' for the 'Pin Login' setting. Set your pin and you're all set. ... more

  • Exchange: How do I change my Exchange app to PIN-login?

    Log in to your account. So far, so easy, right?! Click ‘AZ Menu’. Select 'Settings'. Select 'Security'. Flick 'Mobile Pin' on. Enter your Betfair password. You're all set! ... more

  • Why can I only view the latest prices logged in with a funded account?

    Only customers logged into an active funded account will be able to view the latest Betfair prices. We do this to discourage extreme usage of Betfair website data by software programs that don’t use Betfair to bet. Your account becomes an ‘active ... more

  • Sportsbook: Are bets covered by my loss and deposit limits?

    Yes. Because Sportsbook bets are funded from the main wallet without a physical transfer needed by you, the product is covered by both sets of limits. ... more

  • How to boost your PC and Internet performance?

    Have you recently experienced a slow site performance? a game error in Casino, Arcade, etc.? a software or browser to freeze or to crash? a disconnection during a game in Poker, Casino, Backgammon, etc.? If so, then it is probably time to check you ... more

  • The Betfair website is not loading correctly. What can I do?

    Whenever there are technical problems from our end, we will endeavour to keep our customers informed via social media. For all the latest updates check us out on Twitter @BetfairCS These instances should be rare however and if you are currently exper ... more

  • What are the recommended technical requirements for your site?

    For the best experience when using Betfair, we recommend you use one of the following platform/browser options: Operation system: Windows XP/Windows Vista/Windows 7: Internet Explorer 10.x or higher Firefox - latest stable version Google Chrome - la ... more

  • Exchange: What are Betfair Points?

    What are Betfair Points? When you bet on the Betfair Exchange, win or lose, we reward you with points. The more you bet on the Betfair Exchange, the more points you accumulate. Betfair Exchange charges Commission on winning bets. The more points you ... more

  • Exchange: If I am a Bookmaker how can I obtain information to determine my UK General Betting Duty liability?

    Complete the form 'Bookmaker - Exchange Information Request' (attached to this FAQ at the bottom). The form has to be signed by an authorised signatory. Submit the form as an attachment to bookmakers@betfair.com. You will receive a confir ... more

  • Exchange: What is the difference between matched and unmatched bets?

    For a bet to be struck, it must be matched with another customer, someone who has an opposing opinion. When submitting a bet offer, bets can be returned as unmatched, partially matched or matched in full. The below example shows a bet that has been ... more

  • Exchange: What can I do with an unmatched bet in SP markets?

    By default unmatched bets ‘lapse’ and are cancelled at the start of the event. You can still choose for this to happen if you wish, and unmatched bets will have “cancel” as their default. However we have added two alternative options: Y ... more

  • Exchange: What happens if there is a dead heat?

    Dead Heat is a tie between two or, rarely, more runners in a race. Usually, a photo finish can determine the winner, but at times it is too close to call. If there is a Dead Heat, you will win part of your bet and lose part of your bet. A Dead Heat i ... more

  • Exchange: What is Best Execution?

    Best execution is the process by which Betfair will match a customer's bet at better odds than asked for, when available. This normally occurs in two ways: the best odds may be only offered at a small stake while the second best odds are at a much l ... more

  • Exchange: What is the ‘Bet view slider’ and how does it work?

    The ‘Bet view slider’ helps you to see the odds available for the amount you want to bet.     When you log in you will see your default bet view value, which has initially been set to £2 (€2). You can change this default value in th ... more

  • Exchange: How do reduction factors work on place markets?

    There is a difference on how the reduction factors work on 'Place' markets compared to 'Win' markets. Win markets reduction factors are calculated to 100% when adding up all runners. In a 'Place' market a single horse has less impact on your chance o ... more

  • Exchange: In a horse race, how will non-runners be treated?

    I bet on a non-runner, what happens to my bet? Bets placed on Antepost markets will be settled as a losing bets. Bets places on Day of the Race markets will have their stakes returned once the non-runner is declared. My bet ... more

  • Exchange: What happens to a Betfair Starting Price (BSP) bet if there is a late non-runner?

    If you place a Betfair Staring Price (BSP) bet and we are unable to remove the non runner until after the race has completed, we will delay settlement of the market whilst we manually reconcile the Starting Price. To do this we apply the non runner's ... more

  • Exchange: Can I see roughly what price I am likely to get before the off when I bet at SP?

    Yes. You will not know what the Betfair Starting Price is until the event starts, as additional bets placed before then will affect the calculation of the price. However Betfair will offer two calculations of the projected SP: Projected SP - which i ... more

  • Exchange: What is the Market Base Rate?

    The 'Market Base Rate' (MBR) is the maximum commission rate you pay on a market and is determined by your country of residence. Examples of how it can affect your bet:  If the 'Market Base Rate' is 5% and your bet stands to make £100 profit, ... more

  • Exchange: What is Commission and how is it calculated?

    What is Commisssion? Betfair Exchange charges Commission on winning bets. We use a Discount Rate" /> reduces the amount of commission you pay and is based on how many  ... more

  • Exchange: What is the Discount Rate?

    Betfair Exchange charges Betfair Points when you win or lose on the Betfair Exchange.   Your Discount Rate reduces the commission you pay and is calculated for you by your accumulation of Betfair Points. Additional Information: Your Discoun ... more

  • Exchange: What are the options 'Keep bet' and 'Take SP' when I have an unmatched bet?

    An Exchange bet is a normal bet placed by choosing the odds of your selection from the market view (as opposed to clicking on the ‘SP’ of your selection). When an Exchange bet is fully or partially unmatched it can be adjusted and cancelled in th ... more

  • Exchange: What is Trading?

    What is Trading? Trading is one of the best and most unique things about Betfair. Trading is having more than one bet in a market; seeking to improve your position or lock in a profit on all possible outcomes. How does Trading work? For an example, y ... more

  • Exchange: What does the term "Lay" mean and what is a Lay bet?

    To lay a bet is to back something not to happen. For example, to lay Manchester United to win their match is to back them NOT to win. If you were to lay them, you would win your bet if they either lost or drew their match. With Betfair you can not o ... more

  • Exchange: Can I see the amounts of money to back and lay at SP?

    You can indeed. SP bets shown in the runner information pop-up, which you can see by clicking the graph icon next to each selection in the market view. In the Traded Table next to the graph, you will see two new columns, backers' stakes and laye ... more

  • Exchange: What is a 'Wincast' or 'First Goal Wincast' market?

    In this market you are betting on what will be the correct combination of the player to score the first goal in the match AND the correct match result/outcome. All bets apply to 90 minutes of play according to the match officials, plus any stoppage t ... more

  • Live Video: Which countries can I watch Live Video from?

    Horseracing UK Racing:Content provided by "At the Races" Available to the world excluding USA, Australia, New Zealand, Japan, Hong Kong, France, South Africa, Sri Lanka, the Caribbean (all islands in the Caribbean Sea, Belize and Guyana) and Israel; ... more

  • Exchange: Why Betfair Starting Price?

    SP is an abbreviation for ‘Starting Price’ and until now has been more widely associated with traditional bookmaking. The method by which SPs are set for each runner varies in different countries. Traditionally in the UK the Starting Price for an ... more

  • What do I need to know around 'Pools Betting'?

    For all information relating to 'Pools Betting' please visit - https://media.colossusbets.com/faq ... more

  • Exchange: Why am I being told to update my browser when I'm using the latest version of Internet Explorer?

    If you are using Internet Explorer 11, but you're being told that you need to update your browser, it is likely that your browser has the ‘Compatibility View’ enabled. The ‘Compatibility View’ tells your browser to use an old version of the r ... more

  • Exchange: Can I request to ‘Take SP’ on an unmatched lay bet if my liability is less than £10? (Minimum liability)

    Yes, but at the off if the liability on the bet is less than £10 the bet will be cancelled and will not be included in the SP reconciliation. For example: As an Exchange layer I decide to lay a horse for £5 (€5) @ 2.0. It is trading at 3.0 s ... more

  • Sportsbook: Do you offer Lucky 15 / 31 / 63 bets?

    Lucky 15 / 31 / 63 bet types - this multiple bet includes singles and upwards on 4, 5 or 6 selections respectively. The following bullet-points set out the number of bets that each Lucky bet type contains: Lucky 15 (4 selections) comprises: 4 Singl ... more

  • Exchange: How to get the most out of Exchange+

    Exchange+ is written in the latest technology and some browsers handle this better than others. To ensure you get the fastest experience possible, please ensure you always use the most recent version of your browser. If you have installed browser add ... more

  • What is ‘Virtual Sports’ and how do I use it?

    WHAT IS VIRTUAL SPORTS AND HOW DO I USE IT? Virtual Sports is a selection of scheduled fixed odds games (events) that use a random number generator (RNG) to decide the outcome. All customers view the same schedules and the same outcomes. All the even ... more

  • Premium Charge - What is it? Will I need to pay it?

    The premium charge is an additional charge which may be applied to a very small percentage (less than 0.5%) of our customers. The charge simply applies on accounts which make a persistant profit and meet a certain criteria. Please note that if you be ... more

  • Sportsbook: What is Acca Edge?

      'Acca Edge' is replacing the 'Acca Insurance' and with that we are now offering the most competitive form of insurance in the industry: Refunding as cash when the competitors refund as free bets Receive your refund straight away whe ... more

  • Exchange: What is my ‘Available to Bet’ balance?

    Your 'Available to bet' or 'Total available' balance is the amount available for you to wager at any given time. Your ‘Available to bet’ balance is your account balance, minus the (current) exposure associated with any bets you have placed that h ... more

  • How much do I need to bet to watch Live Video?

    To watch our Live Video service you might need to place a bet before being able to access the stream. Betfair Live Video is currently free of charge for all content, with the exception of certain horse racing and greyhounds events (see below for spec ... more

  • Exchange: What is Asian Handicap Betting?

    Asian Handicap is a form of soccer betting which is very popular in Asia (hence the name). ""Handicap"" means that one team receives a “virtual head start”, effectively leading the game by a differing amount or amounts before the game starts. Si ... more

  • Sportsbook: Each Way Edge Help

      What is Each Way Edge? Each Way Edge is a revolutionary new product which allows you to alter the place terms of your Each Way bet. With Betfair you can now choose to add extra places for a small decrease in price, or remove places to increase ... more

  • Sportsbook: How do odds work?

    Betfair Sportsbook uses both fractional and decimal odds, you can switch between the two at any point, either from: Desktop: by selecting either fractional or decimal from the black banner at the bottom of the page. Mobile: by clicking on your balanc ... more

  • Non-Runner Rules

      I bet on a non-runner, what happens to my bet? Bets placed on Antepost markets will be settled as losing bets. Bets placed on Day of the Race markets will have their stakes returned once the non-runner is declared. If ... more

  • Sportsbook: Each Way Terms

    Jump to: Each Way Explained | Place Terms | Each Way Edge Each Way Explained An Each Way (EW, E/W) bet is essentially two separate bets: one for the horse to win, the other for the horse to place in any of the place positions offered in that r ... more

  • Exchange: Get Started with Betfair Exchange

    I want to know more about: Betfair Exchange | Acca Edge" /> | ... more

  • Tote Help

    What is the tote? The tote is a dividend paid out from a betting pool. Instead of offering fixed odds like traditional bookmakers, payouts are calculated after the off, when the betting pool is closed. Where can I find the Tote? From our Exchange, i ... more

  • Betfair Exchange Outage

    What is Betfair's definition of an outage? The point at which Betfair disables betting on www.betfair.com/exchange.  Please note - Should Betfair Mobile and/or our API go down but the desktop still be accessible, you will be able to continue bet ... more

  • Ante Post Betting

    Ante Post betting is when a market exists in advance of an event. This way you can place your bet well in advance of the sports event. Unless otherwise specified all selections that are Non-Runners are counted as losers. Rule 4 is not applied. Grand ... more

  • Handicap Betting in Betfair

    Betfair offers you handicap betting in different sports and markets through its Sportsbook. These bets don’t cover Asian handicap betting modality (bets that don’t offer the ‘tie’ selection as an event result). The handicap betting markets t ... more

  • Each Way Terms - 3 places at 1/5 odds

    Jump to: How it works | How it works with a non runner Each Way Terms - 3 places at 1/5 odds If the Each Way Terms are 3 places at 1/5, this is what happens: My horse is a winner This means you will be paid for your win part of your bet at the od ... more

  • Each Way Terms - 4 places at 1/4 odds

    Jump to: How it works | How it works with a non runner Each Way Terms - 4 places at 1/4 odds If the Each Way Terms are 4 places at 1/4, this is what happens: My horse is a winner This means you will be paid for your win part of your bet at the ... more

  • Same Game Multi FAQ’s

    How does a Same Game Multi work?Simply add multiple selections from any tab to create a bet. Open the betslip, enter your stake in the Same Game Multi section and place your bet. Available markets can be seen under the Same Game Multi tab What happe ... more

  • How to place a Same Game Multi bet

    Same game multi is a new feature that allows you to build your own accumulator within a single match from a variety of markets. If you are looking to place a Same Game multi , we'll outline the steps below for mobile or desktop. Mobile | Desktop Mo ... more

  • World Cup Bets - The Basics!

    Money Back Specials | 90 Minute rule | Extra-Time Top Scorer Dead Heats | Winner/Top Scorer Doubles When will my bets be settled? We will get through settlement of match and outright markets as soon as we can after the final whistle - ... more

  • Winner & Top Goalscorer Doubles

    Why are my returns not as much as I thought? With Top Goalscorer markets there is always a possiblity of players being tied on the same number of goals. This can generate dead heats (especially for places in each way bets) and this can be tricky ... more

  • Football - 90 Minute Rule

    All bets on football are settled on the basis of 90 minutes play unless otherwise stated for that particular market. 90 minutes play includes time added on by referee for stoppages but not extra time or penalties. For full details please see our spor ... more

  • World Cup 2018 Promotions

    A few of the popular promotions for World Cup are outlined below. A full list of promotions and their full T&Cs are available on Betfair, check out the dedicated promotions section of the website. We're running a money back offer o ... more

  • Top Goalscorer World Cup 2018 - How is my bet settled?

    Top Goalscorer markets Top Goalscorer markets will be settled shortly after the final match is played. Please note that settlement of this market will be based on total goals scored by an individual player within the tournament. To check each wa ... more

  • World Cup Bet Types FAQ

    Win-Draw-Win | Same Game Multi Double-Chance | Scorecast | Wincast Top Scorer Tie | Top Scorer doesn't play Question:What does Win-Draw-Win mean? Answer:Generally, this refers to the three possible outcomes of a sports fixture (h ... more

  • Why can't I always choose how I withdraw my funds?

    We have various security measures in place to keep your money safe. Where possible, we process all withdrawals proportionally between the payments methods used, to fund your account. If you have used more than one payment method, say a card and your ... more

  • How do I withdraw funds?

    MOBILE - To process a withdrawal from your account you need to click on the 'My Account' icon, select the “Withdraw” button and select the payment method you would like to withdraw the funds to. DESKTOP - To process a withdrawal from your accoun ... more

  • Why can't I use my card for withdrawals?

    There are numerous reasons why a card withdrawal may not be processed. Some UK issued MasterCards do not provide “collection account” details. This means the issuer has not made available an underlying account for us to pay money back to. You ar ... more

  • How long will it take for a withdrawal to reach my bank account?

    Withdrawal processing times vary depending on the payment method you have used. Please see table below as a general guide.  Payment Method  Earliest time you'll receive the funds  Latest time you'll receive the funds   ... more

  • What are Net Deposits?

    Net Deposits = Total Deposits - Total Withdrawals you have made using a particular payment method, such as a debit or credit card. Whatever funds are deposited with a specific payment such as a credit card or e-wallet, they must g ... more

  • How do I change or unregister my card?

    In 'My Account' --> 'My Betfair Account' --> 'Payments' --> 'Card Details' --> 'Edit' you can view and amend your card details. You can amend certain parts of your card details while some information cannot be changed: Changeable card det ... more

  • How do I change the primary address of my PayPal account?

    To deactivate your PayPal account (or any eWallet) we require a proof of closure to ensure that the integrity of our closed loop policy is not being broken. This proof can be in the form of a screen shot of the email PayPal sent confirming the accoun ... more

  • I have withdrawn to a payment method which is no longer active. What shall I do?

    Payment is not yet processed by Betfair You can cancel card withdrawals before they have been processed by us (up to 24 hours). Withdrawals which are not yet processed will be displayed under “Pending Withdrawals” in “My Account” --> “Wi ... more

  • Why can I not remove my (expired) card?

    You may be unable to remove a card from your account if: there are more deposits than withdrawals on the card. See also "What are Net Deposits?" the card has not reached the expiry date. you have not completed the KYC verification process. See also ... more

  • What reference should I submit when making a bank transfer deposit?

    Each customer is assigned a unique reference, this will start with BFT followed by a series of numbers unique to your account. Where can I find my reference number? This can be found by going to: My account > My Betfair account > Payments > ... more

  • Which cards do Betfair accept?

    Betfair accepts: Credit cards Visa MasterCard Debit cards Visa Delta Solo Visa Electron MasterCard Please note: UK Debit Cards can only be registered on GBP accounts. You will not be able to withdraw funds back to a MasterCard issued outs ... more

  • Which currencies do you accept?

    UK Sterling Euro US Dollar Hong Kong Dollar Australian Dollar Danish Krone Swedish Krona ... more

  • Why can’t I deposit using PayPal?

    Customers who use a MasterCard or credit card to pay via PayPal may find problems making deposits. If the problem depositing via PayPal persists, please register your card in My Card Details and deposit directly into Betfair. If any funds in your Pay ... more

  • My card deposit has been declined, what do I do?

    If you receive the message "transaction declined, please speak to your card issuer", your bank has declined the transaction. Unfortunately your bank will never give a specific reason to Betfair for declining the transaction therefore we can only sugg ... more

  • What are your bank account details?

    You can find our bank details easily by logging into your Betfair account. From here you'll just need to navigate to My Account > Payments > Deposit > Alternative Methods > Bank Transfer If you're using this to make a deposit it is impe ... more

  • Do I need to deposit funds when opening the account?

    It is not essential to deposit funds into your account on registration, but to start betting immediately you will need to credit your account using one of our payment methods.  ... more

  • How do I change the primary address of my Neteller account?

    To deactivate your Neteller account (or any eWallet) we require a proof of closure to ensure that the integrity of our closed loop policy is not being broken. This proof can be in the form of a screen shot of the email Neteller sent confirming the ac ... more

  • How do I change the primary address of my Moneybookers account?

    To deactivate your Moneybookers account (or any eWallet) we require a proof of closure to ensure that the integrity of our closed loop policy is not being broken. This proof can be in the form of a screen shot of the email Moneybookers sent confirmin ... more

  • Mastercard Withdrawals

    If you are using a MasterCard that has been issued outside of countries listed below you will not be able to make any withdrawals to it. Please note that these restrictions are not set by Betfair but by MasterCard. In order to withdraw funds to alter ... more

  • Do you accept cards from my country?

    We accept cards from: Armenia Australia Austria Belarus Belgium Bosnia and Herzegovina Brazil Bulgaria Costa Rica Croatia Cyprus Czech Republic Denmark Egypt Estonia Finland Georgia Germany Gibraltar Greece Guatemala Hungary Iceland Ireland Italy Lat ... more

  • How do I deposit funds into my account?

    Once you are logged into your Betfair account, click on the “Deposit” button found at the top right hand side of our home page, or by clicking here. All payment methods available to you will be displayed on this page.  Simply select one of t ... more

  • Can I cancel my withdrawal?

    This depends on how you have withdrawn your funds and the amount of time that has passed. Which withdrawal method was used? Card: if you have withdrawn to a card, then you can cancel card withdrawals yourself before they have been processe ... more

  • Why is my card being locked?

    All cards registered on Betfair are subjected to security checks. If your card has been locked, this is due to some of the information provided not passing security checks. If the card is Solo or Visa Electron we may need additional documentation to ... more

  • Withdrawing Funds

    How do I withdraw funds? Why do card withdrawals take 2-5 days when card deposits are immediate? Can I cancel my withdrawal? How long will a withdrawal take to clear my account? Why can't I always choose how I withdraw my funds? I have withdraw ... more

  • Why can't I register my card?

    It could be due to any of the following reasons: Betfair does not accept your card type. The card type you have selected is incorrect. Your card has been issued in a country not in the list of countries accepted by Betfair. The card has already been ... more

  • Can I deposit using an online payment method or eWallet?

    Yes, there are a range of online payment and ewallets available with which you can deposit to your account on Betfair. These payment methods can be used in many countries: Neteller Skrill PayPal Web Money Paysafecard   Depositing with any of t ... more

  • Why do card withdrawals take 2-5 days when card deposits are immediate?

    Card withdrawals are typically processed within 2 to 5 days. This is a standard practice for most banks, and is out of our control. Please see the guide below for when you can expect to receive your withdrawal in your bank account.  Withdra ... more

  • Can someone else make a deposit on my behalf to my Betfair account?

    No, Betfair cannot accept deposits from third parties or persons other than the named Betfair account holder. If we identify funds from third parties, we will reject the transaction. Example: If a friend/colleague/family member or anyone other than ... more

  • I have accidentally used the wrong card to deposit – what can I do?

    If you have deposited funds with the wrong card, you will need to withdraw the funds back to the card. Please bear in mind that withdrawals can take up to 5 working days to reach your bank account. ... more

  • How do deposit limits work?

    Every time you make a deposit on the Betfair website, there will be a check to ensure that you are not depositing more than your limit for the previous day, week or month (depending on the time period you have set).  If you try to remove or incr ... more

  • Can I restrict my daily/weekly/monthly deposit amounts?

    Yes. During initial registration you will be given the opportunity to set deposit limit amounts on a daily, weekly or monthly basis. If you would like to update these details, this can be done in the 'My Account' section of the website when ... more

  • Debit or Credit Card Help

    Why do card withdrawals take 2-3 days when card deposits are immediate? Why can't I use my card for withdrawals? How do I change or unregister my card? Why can I not remove my (expired) card? My card deposit has been declined, what do I do? Whic ... more

  • Why can't I register a second card?

    Betfair allow you to register up to three cards at any one time; however you cannot register a second or third card until at least 24 hours after registering your first card. ... more

  • Depositing Funds

    My card deposit has been declined, what do I do? Do I need to deposit funds when opening the account? Can someone else make a deposit on my behalf to my Betfair account? How do deposit limits work? Can I restrict my daily/weekly/monthly deposit a ... more

  • General Payments Help

    Why do card withdrawals take 2-5 days when card deposits are immediate? What are Net Deposits? Which currencies do you accept? Do you accept cards from my country? Can someone else make a deposit on my behalf to my Betfair account? What referenc ... more

  • How do deposit limits work?

    Every time you make a deposit on the Betfair website, there will be a check to ensure that you are not depositing more than your limit for the previous day, week or month (depending on the time period you have set).  If you try to remove or incr ... more

  • Can I restrict my daily/weekly/monthly deposit amounts?

    Yes. During initial registration you will be given the opportunity to set deposit limit amounts on a daily, weekly or monthly basis. If you would like to update these details, this can be done in the 'My Account' section of the website when ... more

  • How do I request for my account to be reactivated after my exclusion period has ended?

    If you'd like your account reactivated after a period of temporary self exclusion, you'll need to get in touch with Customer Service. Our team will then be able to review your account whilst you are present on the contact. To help you stay in control ... more

  • What are Exchange Games Transfer Limits?

    Exchange Games transfer limits cover the total of all transfers into Exchange Games wallet over a rolling period. Transferring funds back to your main Betfair account will not reset the limit. Your Exchange Games transfer Limits come into effect fro ... more

  • How can I self exclude from Betfair Casino?

    Betfair is committed to and supports Responsible Gambling. If, for any reason, you wish to block access to Betfair Casino on your account, you may do so in one of two ways: by setting the restriction on your account yourself: You will need to naviga ... more

  • What is 'time out'?

    If you feel the need to take a short break from gambling we offer the ability to ‘time out’, this enables you to block your account for a 24hr, 48hr, 7 day or 30 day period. During this time you will be unable to bet on any Betfair products. Plea ... more

  • What can I do if I think I may be gambling too much?

    If you have any concerns about whether you are gambling too much or if you feel that you may be getting out of your depth, then please think very carefully about what you should do next, and whether you should continue betting. Think about using our ... more

  • How do loss limits work?

    Loss limits for betting start from the moment they are first set. They run for the time you choose (day, week, month or year) and then they are automatically re-set and begin again. For example, if you set a loss limit of £100 (€100) per week arou ... more

  • What is Self-exclusion?

    Should you need to take a break from gambling, we provide a number of options to help you control your gambling including Self-Exclusion. Time out enables you to take a short break from gambling, restricting your account from placing bets for 24 ... more

  • What are loss limits for Betfair Casino and how do they work?

    Loss limits set within Casino will apply to Casino. Casino Loss Limits cover net losses (taking winnings into account) over a rolling period. Your Casino Loss Limits start from the moment they are first set. They run for the time you choose (day, we ... more

  • Poker: How do transfer limits work?

    Poker transfer limits cover the total of all transfers into Poker wallet over a rolling period. Transferring funds back to your main Betfair account will not reset the limit. Your Poker transfer Limits come into effect from the moment they are first ... more

  • Can I restrict my daily/weekly/monthly/yearly loss amounts?

    Yes. During initial registration you will be given the opportunity to set loss limit amounts on a daily, weekly, monthly or yearly basis. If you would like to update these details, this can be done in the 'My Account' section of the website when you ... more

  • Arcade and Vegas Slots: What are loss limits for Arcade and Vegas Slots?

    Loss limits set within Arcade and Vegas Slots will apply to Arcade, Vegas Slots and Mini Games. Arcade and Vegas Slots Loss Limits cover net losses (taking winnings into account) over a rolling period. Your Arcade and Vegas Slots Loss Limits start f ... more

  • Arcade: What is "Session Timer" functionality?

    Our session timer functionality gives you a gentle reminder about how long you have been playing for. The reminder will appear on screen 60 minutes (or a shorter period if you selected it) after you have placed your first bet, and will give you the ... more

  • Exchange Games: What is the 'Reality Check Timer' functionality?

    We give you a pre-set reminder about both the length of time you have been playing and your Profit or Loss on the product you are playing. If you have enabled the Reality Check on your account the clock will start ticking following your first bet and ... more

  • Casino: What is the "Session Timer" functionality in Casino?

    In our Casino we have implemented a session timer with reality check. This functionality gives you a gentle reminder about how long you have been playing for and the amount of money won or lost. The reminder will appear on screen 60 minutes (or a sho ... more

  • Poker: How does Poker specific self-exclusion work?

    Setting a poker specific self-exclusion means that you will not be able to play Poker tournaments and cash games for a selected time frame of six months, one year, three years or five years. Additionally, permanent exclusions are available. After set ... more

  • Exchange Games: What is a Games Exclusion?

    Betfair is committed to, and supports Responsible Gambling. If, for any reason, you wish to block access to any of our Exchange Games on your account, you can do so by Customer Service. You can also do this by accessing 'My Games Account' from t ... more

  • Sportsbook: Are bets covered by my loss and deposit limits?

    Yes. Because Sportsbook bets are funded from the main wallet without a physical transfer needed by you, the product is covered by both sets of limits. ... more

  • Poker: How do I set a transfer limit?

    If you wish to set a transfer limit for Poker, you may do so in one of below ways: By setting the restriction on your account yourself: You will need to navigate to “My Account” on the Poker site. Under the tab "Player Protection" you need to se ... more

  • Arcade and Vegas Slots: How can I self-exclude?

    Betfair is committed to and supports Responsible Gambling. If you wish to self-exclude from Arcade and Vegas Slots on your account, you may do so in one of two ways: By setting the restriction on your account yourself: You will need to navigate ... more

  • Poker: Can I limit the access to my Poker account?

    Betfair is committed to, and supports Responsible Gambling. If, for any reason, you wish to block access to Betfair Poker on your account, please see below on how to do so. 1. By setting the restriction on your account yourself: Go to the My Betfair ... more

  • How do I close my account?

    Have you had an issue with a service we've provided? If so, please let us know and we'll happily look into any issue you've had and see if we can fix any problem you've had. If you want to close your account, you'll need to get in touc ... more

  • How do I confirm my deposit, loss or transfer limit changes?

    Any increases of your deposit, loss or transfer limits will only take effect if you confirm this change after 7 days onwards. See below how this confirmation is done: Deposit limits: Login to Betfair Go to My Account --> Player Protection p ... more

  • Will using a player protection tool or Self-Excluding on Betfair also apply to my Paddy Power account?

    Our self-exclusion facility now covers both Paddy Power and Betfair brands.  From 30/12/2016, if you self-exclude from one brand, we will endeavour to prevent you accessing your Account (or opening a new Account) within your selected self-e ... more

  • How do I confirm my age?

    To comply with regulations and in line with our commitment to responsible gambling we are required to confirm your age. There may be some restrictions on your account until this has been done. You can confirm your age by providing us with a high-qual ... more

  • Which documents do I need to provide for the Identity Verification Process (KYC)?

    We're required to verify every account holder we have. One way of doing this is by providing documents so we can verify who you are.  In order for us to comply with legal requirements it is necessary to verify personal details submitted to ... more

  • What is Betfair's Identity Verification Process (KYC)?

    As a company, we pride ourselves on the integrity and transparency of our business. It is important that we are able to positively identify our customers and in particular confirm that they are over 18. This process helps us provide our best service, ... more

  • How do I complete the Identity Verification Process (KYC) in the UK?

    In order for us to comply with legal requirements it is necessary to verify personal details submitted to us upon registration of Betfair accounts. We will attempt to electronically verify your account where possible. If we are unable to verify you ... more

  • What is the corporate identity verification process?

      Corporate Accounts In line with our policy for individual customers, Betfair also has a policy of verifying corporate customers. As the nature of the customer is very different, the requirements have been tailored to accommodate these differen ... more

  • Why do you need my personal details?

    Every person who wants to use Betfair must first open an account. Transparency is a key pillar of our business and we hold all the relevant details of all our customers. This is of benefit to you as well: all your details are securely stored so that ... more

  • Does Betfair allow Under Age Gambling?

    It is illegal for anyone under the age of 18 to gamble with Betfair. PLEASE NOTE THAT ANYONE UNDER THE AGE OF 18 FOUND TO BE USING BETFAIR WILL HAVE ANY WINNINGS FORFEITED AND MAY ALSO BE REPORTED TO THE POLICE. ... more

  • General Payments Help

    Why do card withdrawals take 2-5 days when card deposits are immediate? What are Net Deposits? Which currencies do you accept? Do you accept cards from my country? Can someone else make a deposit on my behalf to my Betfair account? What referenc ... more

  • How do I open an account?

    You can create an account with us one of the following ways: simply clicking here going to our homepage (www.betfair.com) and click on "Join Now" on the top right corner of the page. You'll be directed to our registration page where you n ... more

  • Why can't I access my Betfair account?

    There are a number of reasons why you might not be able to access you Betfair account, which of the following messages are you receiving? Your Betfair Account has been Suspended It may be that we've had some trouble verifying your account. Informati ... more

  • Sportsbook: How do I change my Sportsbook app to PIN-login?

    Log in to your account. So far so easy. Select 'A-Z Menu'. Click ‘Settings’. Then flick 'On' for the 'Pin Login' setting. Set your pin and you're all set. ... more

  • PIN Login Help for Mobile Apps

    PIN-based authentication is a security and usability feature for Betfair’s mobile applications. It allows you to quickly login to your account by typing a 4 digit authentication pin. If you need any help changing your PIN, simply choose the Ap ... more

  • Can I monitor logins to my account?

    We've added a handy new feature under the 'My Security' section which lets you review all of the access to your Betfair account. Essentially, you can check this section to verify the date, time, country and Internet Protocol Address for each login. I ... more

  • What should I do to protect my personal computer?

    Your computer has the potential to become the target of an attack by a criminal hacker. Their goal might be to capture your personal information, use your machine to attack others or it could even be used to store illegal data. Here's what you can do ... more

  • Why can I only view the latest prices logged in with a funded account?

    Only customers logged into an active funded account will be able to view the latest Betfair prices. We do this to discourage extreme usage of Betfair website data by software programs that don’t use Betfair to bet. Your account becomes an ‘active ... more

  • How should I protect my personal information?

    Your personal information is valuable, both to you and to fraudsters. Betfair understands this, and we have developed secure processes which further reduce the risk of your details getting into the wrong hands. For example, our processes ensure that ... more

  • What is my TAN (Telephone Account Number)?

    Your TAN (Telephone Account Number) is a unique code that allows you to bet via our Telephone Betting Service. To use your account over the phone you must quote your TAN when calling our Telephone Betting Desk. This number can be found as follows: L ... more

  • Can I change my username?

    For accounts that already have a username, unfortunately, you will not be able to change this. However, if your username is an e-mail address we would like you to take a few minutes to create a new username. To do this you just need to follow some ... more

  • How can I better protect myself online?

    Be aware of phishing emails. Betfair emails will be sent in the same format and structure at all times. We will never request you to update your details/passwords by clicking on a link via email. If at any time you wish to update information always l ... more

  • How do I set a new and secure password?

    It’s very simple to change your password in 5 easy steps, it will only take a couple of minutes: Changing your password from a web browser 1.     Login to your Betfair account. 2.     From the top r ... more

  • Why do you need my personal details?

    Every person who wants to use Betfair must first open an account. Transparency is a key pillar of our business and we hold all the relevant details of all our customers. This is of benefit to you as well: all your details are securely stored so that ... more

  • How do I report a security incident?

    If you believe that you have discovered a vulnerability in a Betfair product or have a security incident to report, email csirt@betfair.com. Please include a detailed summary of the issue, including the name of the product (e.g. Exchange, Sportsbook, ... more

  • What is ISO 27001?

    ISO 27001 is the International Standards Organisation Security certification that has recently been awarded to Betfair by the British Standards Institution (BSI). This prestigious award confirms Betfair's ongoing commitment to its customers by ensuri ... more

  • What is Betfair doing to protect you?

    At Betfair, the security of your personal information is a priority. Here are some of the ways we help to protect you and your account: Login information is always submitted encrypted. When you log in to our website, your username and password are s ... more

  • What are Trojans?

    This attack is derived from the classical myth of the Trojan Horse. Trojans are applications that masquerade as legitimate and often interesting software. Links or attachments in emails from people you dont know should always be treated with suspicio ... more

  • What is Spyware?

    Spyware is another type of Trojan that performs activities on your computer without your knowledge. Typically, Spyware monitors your computing habits to gather personal information. This can be analysed to provide advertising information, collect cre ... more

  • What is Adware?

    This is also a type of Trojan. Adware refers to software which automatically plays, displays, or downloads advertising material to your computer. Adware is usually comes bundled with freeware software to generate advertising income. Follow the tips i ... more

  • What is Phishing?

    Phishing attacks are carried out by an attacker who sends a genuine looking communication, such as an email, to their victim claiming to be from a company with which they have dealings, e.g., Betfair. These spoofed emails will ask you to “verify yo ... more

  • How can I identify phishing e-mails?

    A Phishing (or spoofed) email will try to represent a well-known company such as Betfair and request personal information from you, the customer. The following are some characteristics to help you identify Phishing emails: Common or general greeting ... more

  • How can I identify phishing websites?

    The following are some characteristics of Phishing websites. Hidden Address bar Many Phishing websites disable the browser’s ‘address bar’, meaning that the address of the website you are visiting is not visible to you. This is deliberate so th ... more

  • Two-Step Authentication Help

    Betfair’s two-step authentication reduces the chance of having your account compromised. That’s because in an addition to your username and password Betfair will ask you to enter a one-time code, which will be sent to your phone via SMS or displa ... more

  • Exchange: What is the Market Base Rate?

    The 'Market Base Rate' (MBR) is the maximum commission rate you pay on a market and is determined by your country of residence. Examples of how it can affect your bet:  If the 'Market Base Rate' is 5% and your bet stands to make £100 profit, ... more

  • Exchange: What is the Discount Rate?

    Betfair Exchange charges Betfair Points when you win or lose on the Betfair Exchange.   Your Discount Rate reduces the commission you pay and is calculated for you by your accumulation of Betfair Points. Additional Information: Your Discoun ... more

  • What is a DDoS attack?

    A DDOS (Designated Denial of Service) Attack is a technique used by criminals to disrupt or crash websites. It works by sending millions of page requests to a website (just like when you hit F5 to refresh a webpage), until it eventually crashes. You ... more

  • How do I raise a complaint?

    We like to ensure that all our customers are fully satisfied with the products and service that we offer. However we recognise that there are those rare occasions where we have not been able to meet your expectations. Where this is the case we would ... more

  • How do I confirm my deposit, loss or transfer limit changes?

    Any increases of your deposit, loss or transfer limits will only take effect if you confirm this change after 7 days onwards. See below how this confirmation is done: Deposit limits: Login to Betfair Go to My Account --> Player Protection p ... more

  • Betfair is removing support for SSLv3? Am I affected?

    Why will old browser versions no longer be able to access Betfair’s website? Betfair is removing support for SSLv3 starting from November 2015.  SSLv3 is an encryption mechanism released in 1996 that is used to help secure information as ... more

  • What is an ‘Inactive’ account fee?

    If you have not logged in to your Betfair account in over 13 consecutive months, your account is considered ‘Inactive’. Once an account is inactive, your Betfair account balance will be charged a fee each month until you: login and reactiv ... more

  • How do I open an account?

    You can create an account with us one of the following ways: simply clicking here going to our homepage (www.betfair.com) and click on "Join Now" on the top right corner of the page. You'll be directed to our registration page where you n ... more

  • Why can't I access my Betfair account?

    There are a number of reasons why you might not be able to access you Betfair account, which of the following messages are you receiving? Your Betfair Account has been Suspended It may be that we've had some trouble verifying your account. Informati ... more

  • Forgotten your log in details?

    Forgotten your log in details? If you've forgotten your username, simply click here and follow the instructions. You will receive an email from us with your username. (Please check your junk/spam folders in case our email is not recognised). If ... more

  • Security Questions Help?

    You will be asked to confirm your security questions for a number of reasons. The questions are your guarantee that only you can access your Betfair account, and ensure that your details are secure and that no-one else can access your account. & ... more

  • What does SSL mean?

    Betfair.com uses a protocol called SSL (Secure Sockets Layer), created for transmitting private documents via the Internet. This encryption technology does not allow others to see your information. Betfair use the very latest secure server tools and ... more

  • Can I open more than one Betfair account?

    No, we only allow one account per customer. Since you can use your existing Betfair account for all your activities on Betfair, it is not necessary to open additional accounts. If you have forgotten your username or password of your existing account, ... more

  • Why can I only view the latest prices logged in with a funded account?

    Only customers logged into an active funded account will be able to view the latest Betfair prices. We do this to discourage extreme usage of Betfair website data by software programs that don’t use Betfair to bet. Your account becomes an ‘active ... more

  • What is my TAN (Telephone Account Number)?

    Your TAN (Telephone Account Number) is a unique code that allows you to bet via our Telephone Betting Service. To use your account over the phone you must quote your TAN when calling our Telephone Betting Desk. This number can be found as follows: L ... more

  • Can I change my username?

    For accounts that already have a username, unfortunately, you will not be able to change this. However, if your username is an e-mail address we would like you to take a few minutes to create a new username. To do this you just need to follow some ... more

  • Why do I need to open an account to use Betfair?

    Every person who wants to use Betfair must first open an account. Transparency is a key pillar of our business and we hold all the relevant details of all our customers. This is of benefit to you as well: all your details are securely stored so that ... more

  • Why do you need my personal details?

    Every person who wants to use Betfair must first open an account. Transparency is a key pillar of our business and we hold all the relevant details of all our customers. This is of benefit to you as well: all your details are securely stored so that ... more

  • Portugal: Why can't I bet with Betfair?

    Betfair is currently applying for a Portuguese online gambling licence and, as part of the application process, we have been asked by the regulator to temporarily switch off our site to Portuguese residents, and anyone located in Portugal, whilst lic ... more

  • Account and Payment Help

    Jump to: Verifying my account | Login Help | Add/Remove a Card Verifying your account. If you're new to Betfair, or if you haven't yet verified your account you'll need to do so before you can withdraw. If you live in the UK or Ireland, we aim to ve ... more

  • What are Exchange Games Transfer Limits?

    Exchange Games transfer limits cover the total of all transfers into Exchange Games wallet over a rolling period. Transferring funds back to your main Betfair account will not reset the limit. Your Exchange Games transfer Limits come into effect fro ... more

  • How can I self exclude from Betfair Casino?

    Betfair is committed to and supports Responsible Gambling. If, for any reason, you wish to block access to Betfair Casino on your account, you may do so in one of two ways: by setting the restriction on your account yourself: You will need to naviga ... more

  • What are loss limits for Betfair Casino and how do they work?

    Loss limits set within Casino will apply to Casino. Casino Loss Limits cover net losses (taking winnings into account) over a rolling period. Your Casino Loss Limits start from the moment they are first set. They run for the time you choose (day, we ... more

  • Poker: How do transfer limits work?

    Poker transfer limits cover the total of all transfers into Poker wallet over a rolling period. Transferring funds back to your main Betfair account will not reset the limit. Your Poker transfer Limits come into effect from the moment they are first ... more

  • Arcade and Vegas Slots: What are loss limits for Arcade and Vegas Slots?

    Loss limits set within Arcade and Vegas Slots will apply to Arcade, Vegas Slots and Mini Games. Arcade and Vegas Slots Loss Limits cover net losses (taking winnings into account) over a rolling period. Your Arcade and Vegas Slots Loss Limits start f ... more

  • Arcade: What is "Session Timer" functionality?

    Our session timer functionality gives you a gentle reminder about how long you have been playing for. The reminder will appear on screen 60 minutes (or a shorter period if you selected it) after you have placed your first bet, and will give you the ... more

  • Exchange Games: What is the 'Reality Check Timer' functionality?

    We give you a pre-set reminder about both the length of time you have been playing and your Profit or Loss on the product you are playing. If you have enabled the Reality Check on your account the clock will start ticking following your first bet and ... more

  • Casino: What is the "Session Timer" functionality in Casino?

    In our Casino we have implemented a session timer with reality check. This functionality gives you a gentle reminder about how long you have been playing for and the amount of money won or lost. The reminder will appear on screen 60 minutes (or a sho ... more

  • Poker: How does Poker specific self-exclusion work?

    Setting a poker specific self-exclusion means that you will not be able to play Poker tournaments and cash games for a selected time frame of six months, one year, three years or five years. Additionally, permanent exclusions are available. After set ... more

  • Exchange Games: What is a Games Exclusion?

    Betfair is committed to, and supports Responsible Gambling. If, for any reason, you wish to block access to any of our Exchange Games on your account, you can do so by Customer Service. You can also do this by accessing 'My Games Account' from t ... more

  • Vegas Slots: What are free spins and how do they work?

    Free spins will be awarded to players via promotions and as bonuses. They allow you to spin our slots for free, and you get to keep all the winnings which you receive during the applicable time. They are automatically set to a maximum number of lines ... more

  • Poker: How do I set a transfer limit?

    If you wish to set a transfer limit for Poker, you may do so in one of below ways: By setting the restriction on your account yourself: You will need to navigate to “My Account” on the Poker site. Under the tab "Player Protection" you need to se ... more

  • How to boost your PC and Internet performance?

    Have you recently experienced a slow site performance? a game error in Casino, Arcade, etc.? a software or browser to freeze or to crash? a disconnection during a game in Poker, Casino, Backgammon, etc.? If so, then it is probably time to check you ... more

  • Vegas Slots: What are the technical requirements and how do I avoid disconnections?

    For the best experience when using Betfair, we recommend you use one of the following platform/browser options: Operation system: Windows XP/Windows Vista/Windows 7: Internet Explorer 10.x or higher Firefox – latest stable version Google Chrome ... more

  • The Betfair website is not loading correctly. What can I do?

    Whenever there are technical problems from our end, we will endeavour to keep our customers informed via social media. For all the latest updates check us out on Twitter @BetfairCS These instances should be rare however and if you are currently exper ... more

  • Vegas Slots: What can I do if I have an incomplete or broken game?

    This may occur if a player gets disconnected from the Internet whilst in the middle of a game or if there is a loss of connectivity between the player and our servers. When the ‘freezes’ or ‘crashes’, it is possible that your Internet browse ... more

  • Arcade and Vegas Slots: How can I self-exclude?

    Betfair is committed to and supports Responsible Gambling. If you wish to self-exclude from Arcade and Vegas Slots on your account, you may do so in one of two ways: By setting the restriction on your account yourself: You will need to navigate ... more

  • Vegas Slots: Where can I find the Game Rules?

    To find the rules of a Vegas Slots game, click on the  symbol once you have the game window open. A new window will open where you can view the rules of the particular game, for example: the paylines, bonus features and symbols. ... more

  • Vegas Slots: Where can I find the Game Options?

    To change the options of a Vegas Slots game, click on the  symbol once you have the game window open. A new window will open where you can change the settings for Vegas Slots, such as: Autoplay, Balance and Single Outcome. ... more

  • Vegas Slots: What are locked games and how do I access them?

    Locked games are Vegas Slots games that can only be accessed by meeting certain requirements in another game, for example: ‘Collect 15 medals playing Star Trek Red Alert to unlock this game’. This is what a locked game looks like: Hover your ... more

  • Vegas Slots: Where can I find my game history?

    When logged in and on the Vegas Slots section of the website, click on My Account > My Betfair account.    You then need to navigate to your Account Statement and choose ‘Skill and Dice Games Only’ from the drop-down list: ... more

  • Vegas Slots: Can I play for free?

    Unfortunately not – we don't currently offer “Play for Fun” on our Vegas Slots. ... more

  • Arcade: When and how can I use my bonus?

    Arcade bonuses update automatically in real-time as they are used. You can check progress of where you are with an offer on the promotions hub, and individual game pages. The balances shown in the site headers and 'My Account' will also upd ... more

  • Arcade: Where do I find the game history?

    Once logged in and on the Arcade Section of the website click on My Account --> My Arcade Account.   Then click on History: You can filter the search by Game and date. Once you are finished with your filters, click on History. ... more

  • What are Random Number Generators, and how do they work?

    In reference to the fairness and integrity of our games, please note that each and every spin is independent from the last game and does not take into account your win or losses from your previous games. We are committed to offer our players the bes ... more

  • What is a screenshot and how do I provide it to Betfair?

    A screenshot is simply a picture of your what’s on computer’s screen. Sometimes you may be asked to provide a screenshot. A screenshot might be required for a particular problem (for example missing deposits, error on the site, chat abuse, etc.) ... more

  • Bingo: How does the loyalty scheme work?

    Betfair Bingo Club is our fantastic rewards scheme where you can earn points playing Bingo, as well as selected side games. These Betfair Bingo points can be exchanged for Bingo bonus funds or Games bonus funds which you can use to play your favourit ... more

  • Bingo: Can I withdraw bonus funds?

    There are two types of Bonuses available on Betfair Bingo: Bingo Bonus, which you can spend on all bingo rooms. Games Bonus, which you can use on the Bingo side games. A Betfair Bingo bonus is a set amount of money which can be awarded by Betfair B ... more

  • Bingo: How do free tickets work?

    Free tickets are applied to your account depending on the specific terms and conditions of a promotion. Depending on the type of free ticket, you may need to enter the room and validate the tickets yourself. Check the Schedule to view details of upco ... more

  • Bingo: What happens if I get disconnected during a game?

    If you get disconnected during a game, the game will continue to be played for you on our Bingo servers. If one of your tickets is a winner, you will receive the winnings automatically. ... more

  • Bingo: How can I redeem my Welcome Bonus?

    Please click here to review the 'Terms and Conditions' of your Welcome Bonus. ... more

  • Bingo: How to play?

    You must have a Betfair account to play. You can log in through the main site’s home page or directly when you launch Bingo. The first time you log in you will be asked to choose a "chat name" or nickname, this will be displayed in the chat room an ... more

  • Bingo: Where do I find Bingo promotions?

    Don't miss out on our exciting and great value promotions, view them all here! ... more

  • Bingo: Where do I enter my promo code?

    If you have a promotional Bingo code which you want to redeem, all you have to do is go to the Bingo Lobby and click on ‘Bonus Codes’ at the top. A window will appear where you can enter your bonus code: Type in the code and click ‘Enter’. ... more

  • Arcade: What do I do if I have an incomplete or broken game?

    This may occur if a player gets disconnected from the Internet whilst in the middle of a game or if there is a loss of connectivity between the player and our servers. When the Casino or Arcade software ‘freezes’ or ‘crashes’, it is possible ... more

  • Bingo: How do I add a Game/Room to my favourites?

    Go to https://bingo.betfair.com/ and click on ‘My Favourites’ (after you have logged in to your Betfair account). Add a Room/Game to your favourites by clicking on the star icon that appears when you hover over an image: You can remove a Ro ... more

  • Bingo: What is the latest lingo in our chat rooms?

    Bingo Lingo - Get clued up on the latest lingo you will see in our chat rooms... ... more

  • Bingo: Where can I find my Bingo history?

    Your Bet History shows you the vital game statistics for each historical game you have played. You can see your bet history by clicking on Account> History button at the top of the bingo window. A pop-up window will display the bet history. You ca ... more

  • Bingo: How do I know that Betfair Bingo is fair?

    Randomness: The order that the Bingo balls are drawn is determined by our Random Number Generator (RNG). Virtue Fusion uses a cryptographically strong RNG, developed by market leader Sun Microsystems. This ensures that the outcome of each game is abs ... more

  • Bingo: Can I hide my account balance?

    You can choose to hide or view your balance by clicking on the “Hide” or “Show” toggle button next to the balance value. ... more

  • Bingo: What are the 'Stake' and 'Win' amount?

    There are two boxes labelled 'Stake' and 'Win' at the top of the bingo window. The Stake box displays the value of the bingo tickets you have selected/purchased for the game currently playing, or about to start. The Win box will accrue the value of a ... more

  • Bingo: What are the Bingo Jackpots?

    Just in case the usual house prizes don't add enough buzz to bingo we offer further big jackpots for you to win. These vary according to the type of game being played. Fixed Jackpots Progressive Jackpots Progressive Slots Jackpot Queries Terms & ... more

  • Bingo: How to purchase Tickets/Strips?

    To participate in a game of bingo you must “select” and “confirm” purchase of your tickets. The strips of tickets are displayed in the “Ticket Area” of the bingo window. You purchase your tickets through the "Ticket Purchaser" pop-up wind ... more

  • Bingo: Can I buy tickets in bulk?

    Yes. The Bulkbuy tool allows players to select up to 20 games for pre-purchase at any one time. Players can use the search facility to define which particular games they wish to search for. Parameters include number of tickets, game type, room name, ... more

  • Arcade: Can I play the games for free?

    Yes. You can try a demo version of each game by clicking on ‘demo play’ before you play for real money. Just hover your mouse over the game you wish to play and click on ‘Demo’: ... more

  • Bingo: How do I recover from a game disconnection?

    If your connection to a Bingo game is lost for whatever reason, for example due to internet connection problems, you can still go back into Bingo and resume your participation. If you join before the game has begun, you will see the same tickets/stri ... more

  • Arcade: What I need to do to complete a promotion?

    All promotions available to you are shown on the Arcade promotions hub page. From here you can click through to the individual promotions page where all details of the offer will be displayed. Also on this page there will be clear steps on ... more

  • Arcade: How can I see what offers are available to me?

    The active Arcade promotions you can take part in are listed on the Arcade Promotions Hub.  Remember you'll need log in first, as this page will only show promotions that you are eligible to take part in.  If you're loo ... more

  • Arcade: What is an aborted game?

    The matter of aborted games is likely to occur due to the fact that we work with a third party company, so each transaction gets passed from Betfair to the3rd Party company and back to Betfair. All of this happens in a matter of seconds, and is the s ... more

  • Arcade: How can I download the Arcade Mobile app?

    You can access the Arcade mobile app in one of two ways: Go to marcade.betfair.com on your mobile’s browser or Download the free app from the App Store. Alternatively, visit this link: https://promotions.betfair.com/download-free-app-arcade ... more

  • Where can I earn Betfair Points?

    When you bet on the Exchange, you’re rewarded with Betfair Points.   Betfair Points are not rewarded for play on Sportsbook, Arcade, Casino,  Live Casino, Bingo, Poker or Exchange Games. For more information on Betfair Points ... more

  • Casino: What do I do if I have an incomplete or broken game?

    This may occur if a player gets disconnected from the Internet whilst in the middle of a game or if there is a loss of connectivity between the player and our servers. When the Casino or Arcade software ‘freezes’ or ‘crashes’, it is possible ... more

  • Exchange Games: What are they?

    Exchange Games gives the player the ability to place bets on the outcome of a computer generated event - e.g. a poker game. It is as if you are standing behind a crowded table in Las Vegas, stealing peeks at the players' cards and making side bets as ... more

  • Exchange Games: How can I transfer funds into my Exchange Games account?

    Once you have funded your Betfair account you can transfer money into your linked Betfair Games account by either Clicking on your balance on the top-right then clicking on ‘Transfer’ which is located next to ‘Exchange Games Wallet’: Usin ... more

  • Exchange Games: In Exchange Blackjack, what are the Exotic selections?

    There are 4 additional betting selections within Exchange Blackjack for customer to bet upon. They are; Dealer wins or ties with all 4 player hands. One of more of the 5 hands gets a "5 Card Charlie". All Cards are unique in respect of both suit and ... more

  • Exchange Games: How do I play Exchange Blackjack?

    This game is based on the casino card game of Blackjack.  Each game begins with 10 cards placeholders seen face down. 8 of the 10 card placeholders are paired to form 4 separate "player" hands (Player 1, Player 2, Player 3 and Player 4). The re ... more

  • Exchange Games: How do the 'Handicaps' work on Exchange Card Derby Racing?

    Before the race can start, the handicaps are determined. The remaining 40 cards in the deck will then be used for the race simulation. A second round of betting commences in which the players can place new bets based on the handicaps. Before the han ... more

  • Exchange Games: Where do I find my game history?

    Once logged in, navigate to ‘My Account’>’My Exchange Games Account’.  There you will have the option to view your Account statement, Current Bets and Betting History: ... more

  • Casino: Why haven't I been credited for a promotion?

    All promotions have a to-be-credited by time/date. Some are instant and some may be credited at the end of the promotional period. Please go to the promotions page in order to find the terms and conditions of the offer you have entered into ... more

  • Casino (Mobile): How do I deposit/withdraw funds?

    Currently you will be unable to Deposit/Withdraw via the Mobile app, as we are undergoing maintenance on that section of the site. You will automatically be directed to the mobile site where you can Deposit/Withdraw. This is temporary and will be fix ... more

  • Casino (Mobile): How do I access it and what games are offered?

    Mobile Casino is available or you can download our application for iPhone and iPad from the 'App Store'. From this app you can access over 20 of your favourite games including blackjack, roulette and many slot games. Mobile Live Casino is avail ... more

  • Exchange Games: Can I withdraw my own money if I have a bonus on?

    Yes. You can transfer your own money in and out of your ‘Games wallet’ as you please and without affecting your bonus funds. Kindly note that bonus funds are non-withdrawable and are simply used to wager on Exchange Games. ... more

  • Casino: What are free spins, how do I use them?

    Congratulations! If you've won some free spins in our Casino, take a look at our handy microsite here for all you need to know on how to use them. ... more

  • Exchange Games: How does the Dead Heat Rule work for Exchange Blackjack?

    The Dead Heat Rule applies to bets on Exchange Blackjack when there is a tie between a player hand and the dealer the result is a draw or tie. When this occurs, the odds for both the Backers and Layers are divided by two. Client A backs Hand 1 for £ ... more

  • Casino: How do I find the rules of a game?

    To find the rules of any game on Casino, click on the spanner symbol which is usually located on the top right-hand side of the game, and then click on Help. A new window will appear with the specific rules of the game. You can also navigate to the ... more

  • Exchange Games: How does the Dead Heat Rule work with Exchange Omaha Hi?

    The Dead Heat Rule applies to bets on Exchange Omaha Hi when there is more than one winning selection in the Main market - i.e. the result is a draw or tie between 2 or more hands. In these cases, the odds on the tied selections received by the back ... more

  • Exchange Games: How do I know if I have a bonus?

    If you have an Exchange Games bonus in your account, you will see a balance on the top right-hand side of the page once logged in: Exchange Games bonuses have a 1x wagering requirement. ... more

  • Casino: How to find my game history and game code(s)?

    In order to locate your Casino Game History, please make sure you are logged in and on the Casino section of the website. There are two ways to locate your Game History: Click on ‘My Account’>’My Casino Account’, you will be on the defaul ... more

  • Casino: What happens if I have a broken game on Live Casino?

    Live games are played in real time, therefore unlike a non-live broken game, it would be impossible to resume a broken game from where you left off. In the event that an issue with a live game may arise, the site will automatically direct you to the ... more

  • Exchange Games: How do I play Exchange Hold'em?

    This game is based on the poker game commonly known as 'Texas Hold'em'.  Each game begins with 13 cards being dealt face down from one randomly* shuffled pack. 8 of the 13 cards are paired to form 4 separate hands as displayed on site (these ca ... more

  • Casino: How can I cancel my active casino bonus?

    If you cancel your bonus you also forfeit any pending winnings you have accrued. You also risk losing your buy-in funds. Cancelled bonuses and winnings cannot be refunded. You can cancel your Casino bonus by visiting the Casino promotions page o ... more

  • Casino: How can I track my bonus?

    You can track your bonus by navigating to ‘My Account’>’My Casino Account’ once logged in and on the Casino section of the website.  You will be directed to the default ‘Summary’ page.  You then need to click on Bon ... more

  • Casino: What games can I use my Casino bonus on?

    Every Casino bonus has specific eligible games that you can play on to work towards your wagering requirements.  You can locate the eligible games for your bonus on the promotions page for Casino. The list of eligible games will be located ... more

  • Exchange Games: What is minimal risk wagering?

    Activity which falls within one or more of the definitions below: Activity which Betfair believes to be collusive, for example where two or more players agree to place bets to offset each other’s' risk. Backing and laying in the same market at the ... more

  • Casino: How do I get a bonus?

    Casino bonuses are not automatically applied to your account. To trigger off any bonus you would first need to login to the Casino from our site or mobile application. You then need to visit the promotions page to view what offers are avail ... more

  • Bingo: What are the rules for 90 Ball Bingo?

    Tickets and Strips In the 90 Ball Bingo game, a ticket is an individual grid of 27 squares made up of 3 rows and 9 columns. Each row contains 5 numbers and 4 blank squares. 15 numbers appear on every ticket. In the 90 Ball Bingo game, a strip is a ... more

  • Bingo: What are the rules for 75 Ball Bingo?

    Tickets and Strips In the 75 Ball Pattern Bingo game, a ticket is an individual grid of 25 squares made up of 5 rows and 5 columns. Each square contains a number so 25 numbers appear on each ticket apart from the centre square which is "free" and wil ... more

  • Bingo: What are the rules for 75 Ball Pattern Bingo?

    Tickets and Strips In the 75 Ball Pattern Bingo game, a ticket is an individual grid of 25 squares made up of 5 rows and 5 columns. Each square contains a number so 25 numbers appear on each ticket apart from the centre square which is "free" and wil ... more

  • Casino: What are wagering requirements?

    A wagering requirement is a multiplier that represents the number of times you have to play though a bonus before you are able to withdraw any winnings. For example: I am given a £20 Casino bonus with a 10x wagering requirement. This means I need to ... more

  • Casino: What are standard game weightings and to they apply to my bonus?

    Stakes on some of our games might not count in full towards your bonus wagering requirement. Instead they have a percentage contribution. Most bonuses carry standard game weightings, but do check the terms of each promotion in order to clarify this. ... more

  • Casino: How long is my bonus available for?

    Any bonus issued is valid for a period of 7 days from the date of issue unless otherwise stated in the specific promotion. Any remaining/unused bonus at the end of the stated period will be removed from your account. Please check the terms and condit ... more

  • Bingo: What are the rules for 80 Ball Bingo?

    Tickets and Strips In the 80 Ball Bingo game, a ticket is an individual grid of 16 squares made up of 4 rows and 4 columns. Each square contains a number so 16 numbers appear on each ticket. Once the game has started then tickets will show a unique ... more

  • Bingo: When does an automatic game voiding apply?

    In the event of a Bingo game failing to play within 30 seconds of the advertised time, or should we choose to withdraw/amend a scheduled bingo game, then funds used to purchase these ticket(s) will be refunded to your Bingo account as soon as possibl ... more

  • Bingo: Deal or No Deal Bingo - How to play?

    Tickets and Strips The Deal or No Deal Bingo game uses the same tickets and strips that are used in the 90 ball bingo draw. Please see the 90 Ball Bingo game information for further details. Game Prizes The prizes offered in each bingo game have a mi ... more

  • Bingo: What are 1 to go/2 to go Games?

    What is this? xTG, refers to the position of your ticket in a bingo game, i.e. 1TG – one number to go, 2TG – 2 numbers, etc. To reward our players who are close to winning, some of our games will be scheduled with one of 3 types of new xTG featur ... more

  • Bingo: Lucky Numbers Bingo - Game Rules

    Lucky Numbers Bingo is a standard 90 ball bingo game with an added lucky numbers Jackpot feature! Matching one, two or three of your chosen lucky numbers with any of the balls when the 1 line, 2 line and/or full house is won will win a Lucky numbers ... more

  • Bingo: Where can I find the Mini Games?

    You can find the Bingo mini games on the top right-hand side of the Bingo Lobby: We currently have the following side games available: Amazon Wild Reel Gems High Tea Sweet Party Football Carnival Britain’s Got Talent Superstar Rome and Glory Glad ... more

  • Bingo: Chat functionality

    Chat is an essential part of any online bingo game. Our chat rooms provide an interactive online community for players to play bingo, chat with friends and get help from the Chat Moderator (CM). The Chat Area is positioned in the bottom-left corner o ... more

  • Bingo: What are the different game types?

    90-Ball Bingo is the most traditional form of Bingo, and is played with balls numbered from one to 90. Tickets are made up of three lines containing five numbers each. There can be prizes for one line, two lines and full-house (all three lines). Ther ... more

  • Bingo: How much does it cost to play?

    Each individual Bingo game has the cost of a ticket shown clearly on our schedule, and in the Bingo lobby. You can play Bingo for as little as 1p per ticket, and we even run free Bingo games from time to time. ... more

  • Casino: How can I use the download version?

    Step by Step Guide to download our Casino: Click on the "Download Casino" icon on the Casino homepage to start the download process. If using Google Chrome or IE, you may be asked whether to run the program, please click “Run”, our so ... more

  • Bingo: What are the system requirements?

    To play bingo and associated games on Betfair Bingo, your PC requires the Adobe Flash 10.0 plugin (or any later version). If this version of the player is not already installed, when you access the game you will be prompted to download the player at ... more

  • Exchange Games: In Exchange Blackjack, what is the logic the player's hands follow?

    Betfair has commissioned the development of a perfect player strategy to fit in with the version of Blackjack played in the game. This strategy produced by www.wizardofodds.com encompasses the following key rules;    ... more

  • Exchange Games: What is the liquidity (amount available to bet)?

    The liquidity is the amount of money available for you to bet (back/lay) at the corresponding odds on the corresponding selection. The liquidity that you see available at each odds increment can be a combination of one or more different users' unmatc ... more

  • Exchange Games: What are the commission rates?

    The commission rate on Exchange Games varies between the games as specified below: Baccarat - Main market: 2% Baccarat - Side bets market: 2.5%  Blackjack: 4% Bullseye Roulette: 4% Card Derby Racing: 4% Hi Lo: 3% Texas Hold’em: 2.5% Omaha Hi: ... more

  • Casino: What are the rules of fair play and minimum risk wagering?

    When wagering towards a bonus, there are certain restrictions and limitations in place. This would be why some of your bets might not been relevant towards your wagering requirement. Below, please find all information related to fair play. Also note ... more

  • Exchange Games: What is the minimum bet stake I have to place?

    This varies on the currency of your account. Please see the below list to see the minimum stake required for your account:    Currency  Symbol   Minimum Stake  UK Sterling  GBP   1  Euro ... more

  • Exchange Games: What are the Drawing Rules for Exchange Baccarat?

    Exchange Baccarat uses the same standard Baccarat drawing rules that you would find in a casino, which are as follows - Once the player and the banker have both been dealt two cards : If either player or banker have a score of 8 or 9 then both playe ... more

  • Casino: How can I download the mobile app?

    You can access the Casino mobile app in one of two ways: Go to mcasino.betfair.com on your mobile’s browser or Download the free app from the App Store. Alternatively, visit this link: https://promotions.betfair.com/download-free-app-casino ... more

  • Casino: What is the Casino VIP club and how do I benefit from it?

    The Betfair Casino VIP club will is a loyalty program with 5-star benefits. There are 3 VIP levels, Gold, Platinum and Diamond. Earn Casino Comp Points to reach a VIP status. For full details, click here. NB: Once you reach the Comp Points target you ... more

  • Poker: How do I change the language settings?

    The client language is chosen at the time of installation. Therefore, if you wish to change your desired language, please uninstall the client and re-install the client in your desired language. The languages currently offered are: English, Russian, ... more

  • Poker: How does Betfair Poker guarantee random cards are dealt?

    The Random Number Generator (usually referred to as RNG) is a hardware device used to ensure the fairness of the poker games. RNG generates a sequence of numbers which correspond to various results in all the games. Nobody can predict the next number ... more

  • Exchange Games: When is the game suspended?

    The game will be suspended between each betting round. At the end of the game the market will be automatically settled. ... more

  • Exchange Games: Can I bet before the start on Exchange Card Derby Racing?

    Each race begins with four runners lined up at the starting line of a 32 segment race track. Each runner is represented by a suit (Spades, Hearts, Clubs and Diamonds). A randomly shuffled pack of 52 cards is used to simulate the race.  An exchan ... more

  • Exchange Games: What is ‘Cash Out’ on the New Hold’em?

    Cash Out is a product from Betfair that allows you to lock in a profit or loss before waiting for the game round to finish. Betfair do the math to offer you a value in real time of your current bets based on the odds currently available in your curre ... more

  • Exchange Games: In Baccarat, what is a 'Natural'?

    A 'natural' refers to a hand of only two cards that has a total score of 8 or 9. ... more

  • Exchange Games: What are the odds that are displayed on the markets?

    Betfair uses decimal odds which are inclusive of stake. So, a winning bet of £10 at odds of 6 would result in a return of £50 profit + your £10 stake =£60. All odds at Betfair are displayed from the backer's point of view. If you see 6 and £10 ... more

  • Exchange Games: What are the betting selections for Exchange Hi Lo?

    In Exchange Hi Lo, there are two markets which are available for betting for any given game. The two markets each hold different types of betting selections. The first market is known as the 'Correct predictions' market and contains the betting selec ... more

  • Exchange Games: In Exchange Hi Lo, when can I no longer bet on a selection and when does the game end?

    Betting will not be permitted on selections for which an outcome is already known. Once the outcome of a selection is known, it is labelled as 'WINNER' for winning selections or 'ELIMINATED' for losing selections, and bets are settled on the selectio ... more

  • Exchange Games: What is Exchange Hi Lo and how do I play it?

    Exchange Hi Lo is Betfair's version of the popular and exciting card game in which a player has to predict whether the next card is higher or lower. However, in Betfair's unique variation, it's a perfect strategy played by a computer that decides whe ... more

  • Exchange Games: How does the Random Number Generator work?

    Exchange poker uses a pair of Hardware Random Number Generators built on the Nehemiah C5XL Core. Both RNGs have passed the FIPS 140-2 Compliance Test Suite. The hardware von Neumann whitening corrector is enabled to ensure a consistently high value o ... more

  • Exchange Games: In Exchange Baccarat, what is the scorecard and the card counter?

    Because Exchange Baccarat uses a shoe of 8 decks of cards, the cards dealt in previous games will affect the outcomes of future games dealt from the same shoe (and hence the odds of all selections). To ensure that every user is aware of all informati ... more

  • Poker: How is the exchange rate calculated?

    Your Poker wallet balance currency will be in the same currency as your main Betfair wallet balance. Therefore, there will be no currency conversion on transfers to and from your Poker wallet. However, there are poker games offered in two currencies ... more

  • Poker: In which order are bonuses processed if I have several poker bonuses pending?

    The bonus queue comes into play when you have more than one bonus pending at any one time. Any points generated will be allotted to the first bonus in the queue. Once the required Status Points for the first bonus have been accumulated, this bonus ... more

  • Poker: How do tournaments differ from Cash Tables?

    To play in a tournament you would need to sign up and pay a buy-in fee and house fee prior to playing. The house fee is usually 10% (or lower) of the buy-in. For your fixed fee you will receive chips. All participants start with the same number of c ... more

  • Exchange Games: What happens to my bets if a game is interrupted?

    If a game is interrupted due to a technical problem with the Betfair systems or services and if the game play cannot continue as expected the game is automatically voided. All the unsettled bets which were placed on that game are automatically v ... more

  • Exchange Games: What is an early settlement?

    Early Settlement is where the outcome of a selection can be decided and hence the market settles the bets relating to that selection. This will mean that if a selection has been determined to be a winner or loser prior to the end of a game, you will ... more

  • What are the recommended technical requirements for your site?

    For the best experience when using Betfair, we recommend you use one of the following platform/browser options: Operation system: Windows XP/Windows Vista/Windows 7: Internet Explorer 10.x or higher Firefox - latest stable version Google Chrome - la ... more

  • Exchange Games: Information on time critical events and the importance of having the right system and network connection

    On Exchange Games the bets placed by players are matched in the order in which they are placed in order to offer our players a fair service and gambling experience. This means that it is your responsibility to make sure that you have a good network c ... more

  • Poker: How do you refund cancelled or disrupted tournaments?

    INTERRUPTED TOURNAMENTS PAYOUT POLICY Heads-Up Tournaments Both players receive a refund of buy-in + fee. Sit and Go's (SNG) Tournaments Eliminated players do not receive a refund. Remaining players receive refund made up as follows: i) Buy-in a ... more

  • Poker: How can I transfer funds into my Poker wallet?

    In order to play poker for real-money you will need to transfer funds from your Betfair wallet to your Poker wallet. If you have funds in your main Betfair wallet which you wish to use, then you may follow either of the following methods: Click on t ... more

  • Exchange Games: Information about the use of automated gambling software

    Exchange Games is a peer to peer gambling product, in other words, a product on which the players (including you) are betting against each other on the available Exchange Game markets (“Markets”). Betfair Games Limited reserves the right to provi ... more

  • Exchange Games: What is ‘Cash Out’ on Blackjack In Play?

    Cash Out is a product from Betfair that allows you to lock in a profit or loss before waiting for the game round to finish. Betfair do the math to offer you a value in real time of your current bets based on the odds currently available in your curre ... more

  • Exchange Games: What is an Exchange Games bonus?

    If you have been awarded a bonus on Exchange Games, there will be a section ‘My bonuses’ in the top right hand corner on the Exchange Games site when you log in. If you do not have an active bonus, the section ‘My bonuses’ will not be visible ... more

  • Exchange Games: What will happen if I place a bet using bonus funds and win?

    When placing a bet using bonus funds, all winnings will be credited to your ‘pending winnings’. These will be added onto your bonus until you have met the full wagering requirement. After that your pending winnings will be instantly credited to y ... more

  • Poker: When do customers receive their rakeback?

    Rakeback payments are made twice monthly; on the 1st and 3rd Thursday of each month. Please note that rakeback will only be paid for existing customers on a rakeback scheme. Customers who are on the old Rakeback scheme will not be a part of the VIP ... more

  • Why haven't I been credited for a promotion I was e-mailed?

    The information below is specific to any customer who has registered from the UK or Ireland. If you are viewing this page having registered from another country, please click here for Sports Bonus help.   All of our e-mail promotional offer ... more

  • Exchange Games: Where can I see my current bets and bet history on the Exchange Hold’em app for iPhone or Android?

    Current bets: You can view any open in two ways: Swipe the player cards to the left, to view current matched and unmatched bets; In the menu of the app under ‘Account’ --> ‘Active Bets'. Bet history: You can view your bet history from wit ... more

  • Exchange Games: What is Cash Out on the Exchange Hold’em App for Android and iOS?

    Cash Out is a product from Betfair that allows you to lock in a profit or loss before waiting for an event to finish. Betfair do the math to offer you a value in real time of your current bets based on the live market prices. Using a s ... more

  • Poker: What happens if I get disconnected in the middle of a game?

    If you are accidentally disconnected from the server during a game, your hand will be folded when your allocated time to make a decision has expired. If you are playing on a cash table you will automatically be sat out until you return and choose to ... more

  • Poker: Can I limit the access to my Poker account?

    Betfair is committed to, and supports Responsible Gambling. If, for any reason, you wish to block access to Betfair Poker on your account, please see below on how to do so. 1. By setting the restriction on your account yourself: Go to the My Betfair ... more

  • Poker: How do I see my Poker hand history?

    You can replay the previous hand by clicking on the refresh symbol in the Poker room. Clicking the button ‘History’ in the Poker room will enable you to view the hands played on the current table during your current game session. ... more

  • Poker: Do I need an account to play on Betfair Poker?

    You will need an account to play on Betfair Poker. At Betfair you use the same account to play on all of our products such as our Sports Exchange betting site, our Casino and our Poker site. It is Betfair policy to only have one account per customer. ... more

  • Poker: Why can't I play side games?

    If you have previously self-excluded from our Casino or Arcade products, or have previously set a transfer limit on Casino or a loss limit on Arcade, then your side games will have been automatically disabled. Click here for our dedicated Respon ... more

  • Poker: Can I change my alias / nickname?

    Please contact Customer Service if you wish to change your Poker nickname. You would need to provide us with 3 choices for your new nickname. Special characters ($%£^@:,etc.) are not permitted. Nicknames are not case sensitive. ... more

  • Poker: How do I Cash Out my VIP Poker Points (VPPs)?

    In order to view and cash out your VIP Poker Points (VPPs) you'll need to take the following steps: Navigate to the Poker section of our website. Once here, click on "My Account" in the top right. In the following drop down, select "My Poker Account ... more

  • Poker: Am I on a Rakeback deal?

    If you are on the old Rakeback deal, your VIP level will be 15. In order to check what VIP level you are on, click on the 'i' symbol next to VIP on the bottom right of the Poker Client. A pop-up will appear showing you your VIP level: Alternati ... more

  • Poker: Where can I find my tokens?

    To find your Poker tokens, kindly log into the Poker client and click on My Poker on the left hand-side. Click on ‘tokens’ to view all your past and current tokens: Once you click on a Token, its details will be displayed on the right-hand side ... more

  • Casino: What are Casino Comp Points?

    Betfair Casino Comp Points reward all our valued customers. Comp Points are earned by wagering in our Download, Flash, Mobile or Live Dealer Casinos, and can be converted directly into cash! You don’t have to be a high roller to earn Comp Points ... more

  • Poker: How can I use my token(s)?

    To use your Poker tokens, kindly log into the Poker client and click on My Poker on the left hand-side. Click on ‘tokens’ to view your available tokens: Once you click on a Token, its details will be displayed on the right-hand side of the windo ... more

  • Poker: What about Poker-Chat?

    Each table and each tournament has a chat feature. Any customer can make use of this feature. You can select to see chat from players only or from observers only. Each player can configure what they would like to see in chat: Click ‘Settings’ in ... more

  • Casino: What are the bet limits on Live Casino?

    The bet limits on Live Casino depend on your VIP level at the time.  All VIP levels are now presented with 2 or 3 choices of Minimum and Maximum bets. Should you not select a desired level prior to entering the game you will join the game a ... more

  • Poker: How can I download the Betfair Poker mobile app?

    You can download the Poker App here. ... more

  • Poker: What are the poker client system requirements?

    Kindly note that the requirements on your PC, in order to be able to run our poker client, would be as follows: Minimum Requirements: 1,6GHz CPU (Pentium 4) At least 512 MB of RAM. 256 MB video card with 32-bit colour (1024x768 or higher). At least ... more

  • Casino (Mobile): What phones are compatible?

    Betfair Mobile Casino application works for iPhone, iPod Touch, iPad and Android based devices. ... more

  • Casino (Mobile): How do I register with Betfair?

    If you are already registered with Betfair you do not need to open a new account for Mobile Casino and can use your existing account. If you are new to Betfair, you must first open a Betfair account and deposit money before you are able to play Betfa ... more

  • Casino (Mobile): What happens if I receive a call while playing?

    If someone calls you while playing, the game will be paused automatically and will resume automatically when you have finished the call. Some mobile phone devices might also get disconnected from the network when someone calls. If this happens, you c ... more

  • Poker: How can I download the Betfair Poker software?

    Go to https://poker.betfair.com/ and click on 'Download and Install' on the right-hand side of the page. The Poker setup will then be downloaded to your browser. When the download window appears, click 'Run' and follow the on screen instructions ... more

  • Casino (Mobile): Where do I see my history of the games?

    Currently you only can access your transaction history but not your game history from your mobile device. To access your detailed game histories please visit the Casino cashier on the main website. ... more

  • Poker: What are the Betfair VIP Club Levels?

    The VIP Club is made up of 10 Monthly levels and 3 Elite levels. Monthly Levels Each Monthly Level with its own monthly Status Points requirement to achieve that individual Level. A calculation to assess whether you are eligible to stay on or move u ... more

  • Poker: I have downloaded the SetupPoker.exe file. Why can't I find it now?

    SetupPoker.exe by default will be downloaded to your 'Downloads' folder, if you didn’t specify where you wished to save it to during the download process. If you do not see it there then press the Start menu, select Search, and then click 'Files' o ... more

  • Poker: I have a problem installing the software, what should I do?

    If you have experienced problems with the installation, we initially suggest you try to uninstall the program using Windows Control Panel – Add/Remove Programs. After removal download the installer again. If this does not help and the problem persi ... more

  • Poker: Where do I enter my promo code?

    Sometimes our Poker promotions require you to use a promo code in order to be triggered off.   If you have a Poker promo code, go to ‘My Account’ from within the Poker client, followed by ‘Rewards’. You can enter your code in the field. ... more

  • Poker: Can Poker be used on Apple Macintosh or Linux computers?

    Betfair does not offer a Mac or Linux compatible client. However, customers can use Apple’s ‘Bootcamp’ which allows users to run windows on their Mac, therefore allowing them to play using the Windows version. http://www.apple.com/support/bootc ... more

  • Poker: How many tables can I play at once?

    You can play up to 16 tables simultaneously. ... more

  • Poker: Can I become an affiliate for Betfair Poker?

    Yes, we are interested in new affiliates at Betfair Poker. If you are interested in becoming a Betfair affiliate, please see our dedicated affiliate pages. ... more

  • Poker: What happens if I run out of chips during a game?

    To buy chips using the money in your total balance, click here  on the Poker table. You can buy more chips in the middle of a game round, but you cannot use them until the round is over. Please note: if, by buying chips in the middle of a round ... more

  • Poker: What is (Pot Limit) Omaha and how do I play it?

    What is (Pot Limit) Omaha? (Pot Limit) Omaha is another one of the most action packed and popular games available at the moment. It's a great balance of skill and luck; with the number of hand combinations that are possible making for constant action ... more

  • Poker: How is rake charged?

    Betfair Poker calculates rake as follows: In Cash games: Fixed Limit Rake: $0.02/$0.04 - $0.05/$0.10  Number of Players  Rake per Pot  Max. Rake  2-10  $0.01 for each $0.25  $0.04 Fixed Limit Rake: $0.10/$0.20 ... more

  • Poker: What are Status Points (SPs)?

    Status Points are used to define the Level that you achieve within the VIP Club. They are awarded for rake that you generate across cash tables and fees that you pay to enter tournaments. There are 10 Monthly VIP Levels and 3 Elite VIP Levels all of ... more

  • Poker: Hand Ranking

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  • Poker: What is rake?

    Rake is the fee charged by Betfair on both real money cash tables and real money tournament registration. It is also known as the house fee. ... more

  • Poker: Can I play for fun?

    Yes you can. In the Poker lobby, 'Play Money' tables can be found in the 'Play Money' tab within 'Cash Games' and 'New Player Zone'. All players start with 1000 'Play Money'. If you increase your chip stack in a session, the same value will be availa ... more

  • Poker: Can my tournament token be exchanged for cash?

    No. It is very important that you look ahead to the tournaments that you are playing into. Unfortunately the tokens are not transferrable or redeemable in a future event. If you can’t use it, unfortunately, you lose it. So make sure you play with t ... more

  • Poker: How to read the hand history?

    The hand history for every hand is saved in a specific folder in your computer . The ‘.txt’ files can be read with every text reading software, such as Notepad, WordPad, Word, and also by commonly used Poker tracking software, such as Hold ... more

  • Arcade Help

    How can I see what I need to do to complete a promotion? When and how can I use my bonus? What are loss limits for Arcade and Vegas Slots? Do I earn Betfair Points? How can I see what offers are available to me? What is the Arcade and Vegas Slot ... more

  • Bingo Help

    Bingo: Can I withdraw bonus funds? Bingo: How does the loyalty scheme work? Bingo: How can I redeem my Welcome Bonus? Bingo: What is the recent Return to Player (RTP) percentage? Bingo: Lucky Numbers Bingo - Game Rules Bingo: Chat functionality ... more

  • Casino Help

    What are loss limits for Betfair Casino and Virtual Sports and how do they work? Casino: What are wagering requirements? Casino: I have Free Spins, how do I use them? Casino: What are Casino Comp Points? What are Random Number Generators, and how ... more

  • Poker Help

    Poker: How to Play Poker: Hand Ranking Poker: How do transfer limits work? Poker: How do I Cash Out my VIP Poker Points (VPPs)? Poker: What happens if I get disconnected in the middle of a game? Poker: What are the Betfair VIP Club Levels? Poke ... more

  • Exchange Games Help

    What are Exchange Games Transfer Limits? Exchange Games: What are the commission rates? Exchange Games: What happens to my bets if a game is interrupted? Exchange Games: Do I earn Betfair Points? Exchange Games: In Exchange Blackjack, what is the ... more

  • Poker: How To Play

    Cash Games Sit and Go Tournaments Multi Table Tournaments Speed Poker Texas Hold'em Omaha Omaha High/Low 5 Card Stud 7 Card Stud 7 Card Stud High/Low ... more

  • Poker: How To Play Cash Games

    What are Cash Games? Cash Games are simply games where the chips on the table represent their cash value. The blinds stay at exactly the same level, and you can re-buy at any point if you drop below a certain number of chips. How do I start playing? ... more

  • Poker: How To Play Sit and Go Tournaments

    What are Sit and Go's? Sit and Go's are small, single table tournaments, that run constantly at Betfair Poker. All players buy in for the same amount and are then given an equal amount of chips. Play continues until only one player remains. Players a ... more

  • Poker: How To Play Multi Table Tournaments

    What are Multi Table Tournaments? Multi Table Tournaments are large-scale poker tournaments which can have a virtualy unlimited number of players. Everyone buys in for the same fee, and all players receive the same number of chips. Participants are s ... more

  • Poker: How To Play Speed Poker

    What is Speed Poker? Speed Poker is a new format of cash game offered by Betfair that can be played at Hold'em and Omaha tables. In Speed Poker you enter a pool of players rather than just one table, and you'll face different opponents every hand. Th ... more

  • Poker: How To Play Texas Hold'em

    What is Texas Hold'em? Texas Hold'em is one of the simplest, most action-packed and prestigious of all the poker variants. It's the game of choice to decide the world champion of poker in the €10,000 buy in World Series of Poker main event, and is ... more

  • Poker: How To Play Omaha

    What is Pot Limit Omaha? Pot Limit Omaha is another one of the most action packed and popular games available at the moment. It's a great balance of skill and luck; with the number of hand combinations that are possible making for constant action and ... more

  • Poker: How To Play Omaha High/Low

    What is Omaha High/Low? High/Low is variant of Omaha where you can qualify for half the pot if you have a 'low'. It's played in a similar manner to Pot Limit Omaha, but with a few key differences. Omaha High/Low is a staple game in the big mixed-game ... more

  • Poker: How To Play 5 Card Stud

    What is 5 Card Stud? 5 Card Stud is the earliest form of the card game stud poker, originating during the American Civil War. In the classic 1965 film The Cincinnati Kid, 5 stud is the game played by "the Kid" (Steve McQueen) and "the Man" heads-up. ... more

  • Poker: How To Play 7 Card Stud

    What is 7 Card Stud? 7 Card Stud is one of the oldest and most interesting variants of poker. It was the forefather of all the flop games we have now, such as Hold'em and Omaha (Hold'em is said to have been invented to enable cowboys to have more tha ... more

  • Poker: How To Play 7 Card Stud High/Low

    What is 7 Card Stud High/Low? 7 Card Stud High/Low is a variation of 7 Card Stud that allows the pot to be split between both the regular 'high' hand, as well as a qualifying 'low' hand. A qualifying 'low' hand has to include five unpaired cards belo ... more

  • What is ‘Virtual Sports’ and how do I use it?

    WHAT IS VIRTUAL SPORTS AND HOW DO I USE IT? Virtual Sports is a selection of scheduled fixed odds games (events) that use a random number generator (RNG) to decide the outcome. All customers view the same schedules and the same outcomes. All the even ... more

  • What is the Return To Player (RTP) for Betfair products?

    The Return To Player (RTP) percentage of a fixed odds game represents the theoretical payback of game over time expressed as a percentage of total amount staked. This theoretical payback percentage is verified by running a large number of transaction ... more