Poker: How can I download the Betfair Poker software?

Go to and click on 'Download and Install' on the right-hand side of the page. The Poker setup will then be downloaded to your browser. When the download window appears, click 'Run' and follow the on screen instructions. Yo

Casino: What I need to do to complete a promotion?

All promotions available to you are shown on the Casino promotions hub page. From here you can click through to the individual promotions page where all details of the offer will be displayed. Also on this page there will be clear steps on what you n

Poker: What about Poker-Chat?

Each table and each tournament has a chat feature. Any customer can make use of this feature. You can select to see chat from players only or from observers only. Each player can configure what they would like to see in chat: Click ‘Settings’ in the

Poker: What happens if I get disconnected in the middle of a game?

If you are accidentally disconnected from the server during a game, your hand will be folded when your allocated time to make a decision has expired. If you are playing on a cash table you will automatically be sat out until you return and choose to

Poker: How do I set a transfer limit?

If you wish to set a transfer limit for Poker, you may do so in one of below ways: By setting the restriction on your account yourself: You will need to navigate to “My Account” on the Poker site. Under the tab "Safer Gambling Tools" you need to select

Poker: I have a problem installing the software, what should I do?

If you have experienced problems with the installation, we initially suggest you try to uninstall the program using Windows Control Panel – Add/Remove Programs. After removal download the installer again. If this does not help and the problem persist

Casino: Can I play the games for free?

For most of our games you'll need to stake to play, however on Betfair Casino we do also offer the daily free-to-play game Prize Pinball that's free to play every day of the week at

Belarus Playtech games (Casino, Live Casino, Poker, Bingo) switch off FAQs

1. Why are Playtech games (Casino, Live Casino, Poker, Bingo) no longer accessible from Belarus? We can no longer offer Playtech games to customers with a Belarus country of residence or customers located in Belarus. 2. I don't live in Belarus anymore;

Bingo: How does the loyalty scheme work?

For details on Betfair Bingo Loyalty scheme, click here.

Poker: How do transfer limits work?

Poker transfer limits cover the total of all transfers into Poker wallet over a rolling period. Transferring funds back to your main Betfair account will not reset the limit. Your Poker transfer Limits come into effect from the moment they are first

What are Exchange Games Transfer Limits?

Exchange Games transfer limits cover the total of all transfers into Exchange Games wallet over a rolling period. Transferring funds back to your main Betfair account will not reset the limit. Your Exchange Games transfer Limits come into effect from

Bingo: Where do I enter my promo code?

If you have a promotional Bingo code which you want to redeem, all you have to do is go to the Bingo Lobby and click on ‘Bonus Codes’ at the top. A window will appear where you can enter your bonus code: Type in the code and click ‘Enter’.

Bingo: How can I redeem my Welcome Bonus?

Select your Betfair Bingo welcome offer from the list below to learn more:

Bingo: How to play?

You must have a Betfair account to play. You can log in through the main site’s home page or directly when you launch Bingo. The first time you log in you will be asked to choose a "chat name" or nickname, this will be displayed in the chat room and

Poker: What are the poker client system requirements?

Kindly note that the requirements on your PC, in order to be able to run our poker client, would be as follows: Minimum Requirements: 1,6GHz CPU (Pentium 4) At least 512 MB of RAM. 256 MB video card with 32-bit colour (1024x768 or higher). At least 9

Bingo: Where can I find my Bingo history?

Your Bet History shows you the vital game statistics for each historical game you have played. You can see your bet history by clicking on Account> History button at the top of the bingo window. A pop-up window will display the bet history. You can s

Bingo: How do I recover from a game disconnection?

If your connection to a Bingo game is lost for whatever reason, for example due to internet connection problems, you can still go back into Bingo and resume your participation. If you join before the game has begun, you will see the same tickets/stri

Casino: How long is my bonus available for?

Any bonus issued is valid for a period of 7 days from the date of issue unless otherwise stated in the specific promotion. Any remaining/unused bonus at the end of the stated period will be removed from your account. Please check the terms and condit

Exchange Games: How do I know if I have a bonus?

If you have an Exchange Games bonus in your account, you will see a balance on the top right-hand side of the page once logged in: Exchange Games bonuses have a 1x wagering requirement.

Casino: What are wagering requirements?

A wagering requirement is a multiplier that represents the number of times you have to play though a bonus before you are able to withdraw any winnings. For example: I am given a £20 Casino bonus with a 10x wagering requirement. This means I need to

Exchange Games: In Exchange Blackjack, what is the logic the player's hands follow?

Betfair has commissioned the development of a perfect player strategy to fit in with the version of Blackjack played in the game. This strategy produced by encompasses the following key rules; * There is an infinite deck * Doubli

Exchange Games: Where do I find my game history?

Once logged in, navigate to ‘My Account’>’My Exchange Games Account’. There you will have the option to view your Account statement, Current Bets and Betting History:

Bingo: What are the rules for 75 Ball Pattern Bingo?

Tickets and Strips In the 75 Ball Pattern Bingo game, a ticket is an individual grid of 25 squares made up of 5 rows and 5 columns. Each square contains a number so 25 numbers appear on each ticket apart from the centre square which is "free" and wil

Poker: How To Play 7 Card Stud

What is 7 Card Stud? 7 Card Stud is one of the oldest and most interesting variants of poker. It was the forefather of all the flop games we have now, such as Hold'em and Omaha (Hold'em is said to have been invented to enable cowboys to have more tha

Football Exchange Settlement

Dear Customers, We are experiencing issue with settlement on football matches on the exchnage this evening. In particular Trencin v Slovan Bratislava.

Poker: How can I download the Betfair Poker mobile app?

You can download the Poker App here.

Poker: How do I Cash out my Poker Status Points (SP)

Once 1,250 Status Point threshold has been reached, these will automatically convert to cash. This cash will be available in your poker wallet to either use or withdraw. Cash does not have any wagering requirement. You can check your status point pro

Casino: What games can I use my Casino bonus on?

Every Casino bonus has specific eligible games that you can play on to work towards your wagering requirements. You can locate the eligible games for your bonus on the promotions page for Casino. The list of eligible games will be located near the Te

Poker: How To Play Speed Poker

What is Speed Poker? Speed Poker is a new format of cash game offered by Betfair that can be played at Hold'em and Omaha tables. In Speed Poker you enter a pool of players rather than just one table, and you'll face different opponents every hand. Th

Bingo: What are the rules for 75 Ball Bingo?

Tickets and Strips In the 75 Ball Pattern Bingo game, a ticket is an individual grid of 25 squares made up of 5 rows and 5 columns. Each square contains a number so 25 numbers appear on each ticket apart from the centre square which is "free" and wil

Casino: What are free spins, how do I use them?

Congratulations! If you've won some free spins in our Casino, take a look at our handy microsite here for all you need to know on how to use them.

Poker: Do I need an account to play on Betfair Poker?

You will need an account to play on Betfair Poker. At Betfair you use the same account to play on all of our products such as our Sports Exchange betting site, our Casino and our Poker site. It is Betfair policy to only have one account per customer.

What is the Return To Player (RTP) for Betfair products?

The Return To Player (RTP) percentage of a fixed odds game represents the theoretical payback of game over time expressed as a percentage of total amount staked. This theoretical payback percentage is verified by running a large number of transaction

Poker: I have downloaded the SetupPoker.exe file. Why can't I find it now?

SetupPoker.exe by default will be downloaded to your 'Downloads' folder, if you didn’t specify where you wished to save it to during the download process. If you do not see it there then press the Start menu, select Search, and then click 'Files' or

Exchange Games: How do the 'Handicaps' work on Exchange Card Derby Racing?

Before the race can start, the handicaps are determined. The remaining 40 cards in the deck will then be used for the race simulation. A second round of betting commences in which the players can place new bets based on the handicaps. Before the hand

Bingo: Can I hide my account balance?

You can choose to hide or view your balance by clicking on the “Hide” or “Show” toggle button next to the balance value.

Exchange Games: How can I transfer funds into my Exchange Games account?

Once you have funded your Betfair account you can transfer money into your linked Betfair Games account by either Clicking on your balance on the top-right then clicking on ‘Transfer’ which is located next to ‘Exchange Games Wallet’: Using the "Trans

Poker: How does Betfair Poker guarantee random cards are dealt?

The Random Number Generator (usually referred to as RNG) is a hardware device used to ensure the fairness of the poker games. RNG generates a sequence of numbers which correspond to various results in all the games. Nobody can predict the next number

Poker: How do I see my Poker hand history?

You can replay the previous hand by clicking on the refresh symbol in the Poker room. Clicking the button ‘History’ in the Poker room will enable you to view the hands played on the current table during your current game session. Alternatively you ca

What are Random Number Generators, and how do they work?

In reference to the fairness and integrity of our games, please note that each and every spin is independent from the last game and does not take into account your win or losses from your previous games. We are committed to offer our players the best

Bingo: How do I know that Betfair Bingo is fair?

Randomness: The order that the Bingo balls are drawn is determined by our Random Number Generator (RNG). Virtue Fusion uses a cryptographically strong RNG, developed by market leader Sun Microsystems. This ensures that the outcome of each game is abs

Bingo: What are the rules for 80 Ball Bingo?

Tickets and Strips In the 80 Ball Bingo game, a ticket is an individual grid of 16 squares made up of 4 rows and 4 columns. Each square contains a number so 16 numbers appear on each ticket. Once the game has started then tickets will show a unique t

Poker: How many tables can I play at once?

You can play up to 16 tables simultaneously.

Casino: How can I cancel my active casino bonus?

If you cancel your bonus you also forfeit any pending winnings you have accrued. You also risk losing your buy-in funds. Cancelled bonuses and winnings cannot be refunded. You can cancel your Casino bonus by visiting the Casino promotions page once l

Bingo: When does an automatic game voiding apply?

In the event of a Bingo game failing to play within 30 seconds of the advertised time, or should we choose to withdraw/amend a scheduled bingo game, then funds used to purchase these ticket(s) will be refunded to your Bingo account as soon as possibl

Casino (Mobile): What happens if I receive a call while playing?

If someone calls you while playing, the game will be paused automatically and will resume automatically when you have finished the call. Some mobile phone devices might also get disconnected from the network when someone calls. If this happens, you c

Exchange Games: How does the Dead Heat Rule work for Exchange Blackjack?

The Dead Heat Rule applies to bets on Exchange Blackjack when there is a tie between a player hand and the dealer the result is a draw or tie. When this occurs, the odds for both the Backers and Layers are divided by two. Client A backs Hand 1 for £1

Exchange Games: When is the game suspended?

The game will be suspended between each betting round. At the end of the game the market will be automatically settled.

Bingo: How do I add a Game/Room to my favourites?

Go to and click on ‘My Favourites’ (after you have logged in to your Betfair account). Add a Room/Game to your favourites by clicking on the star icon that appears when you hover over an image: You can remove a Room or Game

Bingo: What are the different game types?

90-Ball Bingo is the most traditional form of Bingo, and is played with balls numbered from one to 90. Tickets are made up of three lines containing five numbers each. There can be prizes for one line, two lines and full-house (all three lines). Ther

Exchange Games: What are the commission rates?

The commission rate on Exchange Games varies between the games as specified below: Baccarat - Main market: 2% Baccarat - Side bets market: 2.5% Blackjack: 4% Bullseye Roulette: 4% Card Derby Racing: 4% Hi Lo: 3% Texas Hold’em: 2.5% Omaha Hi: 2.5%

Exchange Games: What is an early settlement?

Early Settlement is where the outcome of a selection can be decided and hence the market settles the bets relating to that selection. This will mean that if a selection has been determined to be a winner or loser prior to the end of a game, you will

Exchange Games: What will happen if I place a bet using bonus funds and win?

When placing a bet using bonus funds, all winnings will be credited to your ‘pending winnings’. These will be added onto your bonus until you have met the full wagering requirement. After that your pending winnings will be instantly credited to your

Poker: How do tournaments differ from Cash Tables?

To play in a tournament you would need to sign up and pay a buy-in fee and house fee prior to playing. The house fee is usually 10% (or lower) of the buy-in. For your fixed fee you will receive chips. All participants start with the same number of ch

Poker: How do you refund cancelled or disrupted tournaments?

INTERRUPTED TOURNAMENTS PAYOUT POLICY Heads-Up Tournaments Both players receive a refund of buy-in + fee. Sit and Go's (SNG) Tournaments Eliminated players do not receive a refund. Remaining players receive refund made up as follows: i) Buy-in and Fe

Poker: How is rake charged?

Betfair Poker calculates rake as follows: Please note: £ and € work off the equivalent rake limits We do not charge rake if there is no flop seen. The structure is based on stake level and the maximum rake is based on the number of players. In Tourna

Casino: How can I download the mobile app?

You can access the Casino mobile app in one of two ways: Go to on your mobile’s browser or Download the free app from the App Store. Alternatively, visit this link:

Exchange Games: Information about the use of automated gambling software

Exchange Games is a peer to peer gambling product, in other words, a product on which the players (including you) are betting against each other on the available Exchange Game markets (“Markets”). Betfair Games Limited reserves the right to provide l

Exchange Games: What are the Drawing Rules for Exchange Baccarat?

Exchange Baccarat uses the same standard Baccarat drawing rules that you would find in a casino, which are as follows - Once the player and the banker have both been dealt two cards : If either player or banker have a score of 8 or 9 then both player

Poker: How To Play Cash Games

What are Cash Games? Cash Games are simply games where the chips on the table represent their cash value. The blinds stay at exactly the same level, and you can re-buy at any point if you drop below a certain number of chips. How do I start playing?

Casino: How do I get a bonus?

Casino bonuses are not automatically applied to your account. To trigger off any bonus you would first need to login to the Casino from our site or mobile application. You then need to visit the promotions page to view what offers are available to yo

Exchange Games: What is minimal risk wagering?

Activity which falls within one or more of the definitions below: Activity which Betfair believes to be collusive, for example where two or more players agree to place bets to offset each other’s' risk. Backing and laying in the same market at the sa

Poker: In which order are bonuses processed if I have several poker bonuses pending?

The bonus queue comes into play when you have more than one bonus pending at any one time. Any points generated will be allotted to the first bonus in the queue. Once the required Status Points for the first bonus have been accumulated, this bonus wi

Poker: When do customers receive their rakeback?

Rakeback payments are made twice monthly; on the 1st and 3rd Thursday of each month. Please note that rakeback will only be paid for existing customers on a rakeback scheme. Customers who are on the old Rakeback scheme will not be a part of the Prior

Poker: Can I change my alias / nickname?

Please contact Customer Service if you wish to change your Poker nickname. You would need to provide us with 3 choices for your new nickname. Special characters ($%£^@:,etc.) are not permitted. Nicknames are not case sensitive.

Casino: When and how can I use my bonus?

Casino bonuses update automatically in real-time as they are used. You can check progress of where you are with an offer on the promotions hub, and individual game pages. The balances shown in the site headers and 'My Account' will also update. You w

Casino: How can I see what offers are available to me?

The active Casino promotions you can take part in are listed on the Casino Promotions Hub. Remember you'll need log in first, as this page will only show promotions that you are eligible to take part in. If you're looking for the Promotions Hub, chec

Exchange Games: How does the Dead Heat Rule work with Exchange Omaha Hi?

The Dead Heat Rule applies to bets on Exchange Omaha Hi when there is more than one winning selection in the Main market - i.e. the result is a draw or tie between 2 or more hands. In these cases, the odds on the tied selections received by the backe

Casino: Where do I find the rules of a game?

To find the rules of any game on Casino, click on the spanner symbol which is usually located on the top right-hand side of the game, and then click on Help. A new window will appear with the specific rules of the game. You can also navigate to the r

Poker: How To Play 7 Card Stud High/Low

What is 7 Card Stud High/Low? 7 Card Stud High/Low is a variation of 7 Card Stud that allows the pot to be split between both the regular 'high' hand, as well as a qualifying 'low' hand. A qualifying 'low' hand has to include five unpaired cards belo

Exchange Games: In Exchange Hi Lo, when can I no longer bet on a selection and when does the game end?

Betting will not be permitted on selections for which an outcome is already known. Once the outcome of a selection is known, it is labelled as 'WINNER' for winning selections or 'ELIMINATED' for losing selections, and bets are settled on the selectio

Exchange Games: What are the odds that are displayed on the markets?

Betfair uses decimal odds which are inclusive of stake. So, a winning bet of £10 at odds of 6 would result in a return of £50 profit + your £10 stake =£60. All odds at Betfair are displayed from the backer's point of view. If you see 6 and £10 on the

Poker: Am I on a Rakeback deal?

If you are on the old Rakeback deal, your VIP level will be 15. In order to check what VIP level you are on, click on the 'i' symbol next to VIP on the bottom right of the Poker Client. A pop-up will appear showing you your VIP level: Alternatively,

Bingo: How to purchase Tickets/Strips?

To participate in a game of bingo you must “select” and “confirm” purchase of your tickets. The strips of tickets are displayed in the “Ticket Area” of the bingo window. You purchase your tickets through the "Ticket Purchaser" pop-up window: The pop-

Casino (Mobile): What phones are compatible?

Betfair Mobile Casino application works for iPhone, iPod Touch, iPad and Android based devices.

Poker: What happens if I run out of chips during a game?

To buy chips using the money in your total balance, click here on the Poker table. You can buy more chips in the middle of a game round, but you cannot use them until the round is over. Please note: if, by buying chips in the middle of a round and th

Exchange Games: Can I bet before the start on Exchange Card Derby Racing?

Each race begins with four runners lined up at the starting line of a 32 segment race track. Each runner is represented by a suit (Spades, Hearts, Clubs and Diamonds). A randomly shuffled pack of 52 cards is used to simulate the race. An exchange mar

Poker: How is the exchange rate calculated?

Your Poker wallet balance currency will be in the same currency as your main Betfair wallet balance. Therefore, there will be no currency conversion on transfers to and from your Poker wallet. However, there are poker games offered in two currencies

Bingo: Can I buy tickets in bulk?

Yes. The Bulkbuy tool allows players to select up to 20 games for pre-purchase at any one time. Players can use the search facility to define which particular games they wish to search for. Parameters include number of tickets, game type, room name,

Casino: How can I track my bonus?

You can track your bonus by navigating to ‘My Account’>’My Casino Account’ once logged in and on the Casino section of the website. You will be directed to the default ‘Summary’ page. You then need to click on Bonuses. This will give you all of the i

Exchange Games: In Exchange Blackjack, what are the Exotic selections?

There are 4 additional betting selections within Exchange Blackjack for customer to bet upon. They are; Dealer wins or ties with all 4 player hands. One of more of the 5 hands gets a "5 Card Charlie". All Cards are unique in respect of both suit and

What is a screenshot and how do I provide it to Betfair?

A screenshot is simply a picture of your what’s on computer’s screen. Sometimes you may be asked to provide a screenshot. A screenshot might be required for a particular problem (for example missing deposits, error on the site, chat abuse, etc.) or j

Poker: How do I change the language settings?

The client language is chosen at the time of installation. Therefore, if you wish to change your desired language, please uninstall the client and re-install the client in your desired language. The languages currently offered are: English, Russian,

Poker: What are Status Points (SPs)?

Status Points are used to define the Level that you achieve within the Priority Club. They are awarded for rake that you generate across cash tables and fees that you pay to enter tournaments. There are 10 Monthly Priority Levels and 3 Elite Priority

Exchange Games: What is Cash Out on the Exchange Hold’em App for Android and iOS?

Cash Out is a product from Betfair that allows you to lock in a profit or loss before waiting for an event to finish. Betfair do the math to offer you a value in real time of your current bets based on the live market prices. Using a single click you

Bingo: What are the 'Stake' and 'Win' amount?

There are two boxes labelled 'Stake' and 'Win' at the top of the bingo window. The Stake box displays the value of the bingo tickets you have selected/purchased for the game currently playing, or about to start. The Win box will accrue the value of a

Bingo: How do free tickets work?

Free tickets are applied to your account depending on the specific terms and conditions of a promotion. Depending on the type of free ticket, you may need to enter the room and validate the tickets yourself. Check the Schedule to view details of upco

Casino: Why haven't I been credited for a promotion?

All promotions have a to-be-credited by time/date. Some are instant and some may be credited at the end of the promotional period. Please go to the promotions page in order to find the terms and conditions of the offer you have entered into, where yo

Bingo: Lucky Numbers Bingo - Game Rules

Lucky Numbers Bingo is a standard 90 ball bingo game with an added lucky numbers Jackpot feature! Matching one, two or three of your chosen lucky numbers with any of the balls when the 1 line, 2 line and/or full house is won will win a Lucky numbers

Casino (Mobile): How do I access it and what games are offered?

Mobile Casino is available or you can download our application for iPhone and iPad from the 'App Store'. From this app you can access over 20 of your favourite games including blackjack, roulette and many slot games. Mobile Live Casino is available o

Exchange Games: What are they?

Exchange Games gives the player the ability to place bets on the outcome of a computer generated event - e.g. a poker game. It is as if you are standing behind a crowded table in Las Vegas, stealing peeks at the players' cards and making side bets as

Bingo: What are the system requirements?

To play bingo and associated games on Betfair Bingo, your PC requires the Adobe Flash 10.0 plugin (or any later version). If this version of the player is not already installed, when you access the game you will be prompted to download the player at

Casino: What happens if I have a broken game on Live Casino?

Live games are played in real time, therefore unlike a non-live broken game, it would be impossible to resume a broken game from where you left off. In the event that an issue with a live game may arise, the site will automatically direct you to the

Exchange Games: What are the betting selections for Exchange Hi Lo?

In Exchange Hi Lo, there are two markets which are available for betting for any given game. The two markets each hold different types of betting selections. The first market is known as the 'Correct predictions' market and contains the betting selec

Poker: Can Poker be used on Apple Macintosh or Linux computers?

Betfair does not offer a Mac or Linux compatible client. However, customers can use Apple’s ‘Bootcamp’ which allows users to run windows on their Mac, therefore allowing them to play using the Windows version.

Poker: Can my tournament token be exchanged for cash?

No. It is very important that you look ahead to the tournaments that you are playing into. Unfortunately the tokens are not transferrable or redeemable in a future event. If you can’t use it, unfortunately, you lose it. So make sure you play with the

Exchange Games: What is ‘Cash Out’ on the New Hold’em?

Cash Out is a product from Betfair that allows you to lock in a profit or loss before waiting for the game round to finish. Betfair do the math to offer you a value in real time of your current bets based on the odds currently available in your curre

Poker: How To Play Multi Table Tournaments

What are Multi Table Tournaments? Multi Table Tournaments are large-scale poker tournaments which can have a virtualy unlimited number of players. Everyone buys in for the same fee, and all players receive the same number of chips. Participants are s

Bingo: Deal or No Deal Bingo - How to play?

Tickets and Strips The Deal or No Deal Bingo game uses the same tickets and strips that are used in the 90 ball bingo draw. Please see the 90 Ball Bingo game information for further details. Game Prizes The prizes offered in each bingo game have a mi

Bingo: Where do I find Bingo promotions?

Don't miss out on our exciting and great value promotions, view them all here!

Poker: How to read the hand history?

The hand history for every hand is saved in a specific folder in your computer . The ‘.txt’ files can be read with every text reading software, such as Notepad, WordPad, Word, and also by commonly used Poker tracking software, such as Hold’em Manager

Poker: Can I play for fun?

Yes you can. In the Poker lobby, 'Play Money' tables can be found in the 'Play Money' tab within 'Cash Games' and 'New Player Zone'. All players start with 1000 'Play Money'. If you increase your chip stack in a session, the same value will be availa

Poker: How can I use my token(s)?

To use your Poker tokens, kindly log into the Poker client and click on My Poker on the left hand-side. Click on ‘tokens’ to view your available tokens: Once you click on a Token, its details will be displayed on the right-hand side of the window, in

Bingo: Where can I find the Mini Games?

You can find the Bingo mini games on the top right-hand side of the Bingo Lobby: We currently have the following side games available: Amazon Wild Reel Gems High Tea Sweet Party Football Carnival Britain’s Got Talent Superstar Rome and Glory Gladiato

Bingo: Can I withdraw bonus funds?

There are two types of Bonuses available on Betfair Bingo: Bingo Bonus, which you can spend on all bingo rooms. Games Bonus, which you can use on the Bingo side games. A Betfair Bingo bonus is a set amount of money which can be awarded by Betfair Bin

Exchange Games: How do I play Exchange Blackjack?

This game is based on the casino card game of Blackjack. Each game begins with 10 cards placeholders seen face down. 8 of the 10 card placeholders are paired to form 4 separate "player" hands (Player 1, Player 2, Player 3 and Player 4). The remaining

Exchange Games: What is the liquidity (amount available to bet)?

The liquidity is the amount of money available for you to bet (back/lay) at the corresponding odds on the corresponding selection. The liquidity that you see available at each odds increment can be a combination of one or more different users' unmatc

Casino: What are the rules of fair play and minimum risk wagering?

When wagering towards a bonus, there are certain restrictions and limitations in place. This would be why some of your bets might not been relevant towards your wagering requirement. Below, please find all information related to fair play. Also note

Exchange Games: Can I withdraw my own money if I have a bonus on?

Yes. You can transfer your own money in and out of your ‘Games wallet’ as you please and without affecting your bonus funds. Kindly note that bonus funds are non-withdrawable and are simply used to wager on Exchange Games.

Casino (Mobile): How do I register with Betfair?

If you are already registered with Betfair you do not need to open a new account for Mobile Casino and can use your existing account. If you are new to Betfair, you must first open a Betfair account and deposit money before you are able to play Betfa

Poker: Can I become an affiliate for Betfair Poker?

Yes, we are interested in new affiliates at Betfair Poker. If you are interested in becoming a Betfair affiliate, please see our dedicated affiliate pages.

Exchange Games: In Exchange Baccarat, what is the scorecard and the card counter?

Because Exchange Baccarat uses a shoe of 8 decks of cards, the cards dealt in previous games will affect the outcomes of future games dealt from the same shoe (and hence the odds of all selections). To ensure that every user is aware of all informati

Bingo: What are 1 to go/2 to go Games?

What is this? xTG, refers to the position of your ticket in a bingo game, i.e. 1TG – one number to go, 2TG – 2 numbers, etc. To reward our players who are close to winning, some of our games will be scheduled with one of 3 types of new xTG feature, e

Poker: How To Play Texas Hold'em

What is Texas Hold'em? Texas Hold'em is one of the simplest, most action-packed and prestigious of all the poker variants. It's the game of choice to decide the world champion of poker in the €10,000 buy in World Series of Poker main event, and is th

Poker: Where do I enter my promo code?

Sometimes our Poker promotions require you to use a promo code in order to be triggered off. If you have a Poker promo code, go to ‘My Account’ from within the Poker client, followed by ‘Rewards’. You can enter your code in the field. If you have a P

Exchange Games: What is an Exchange Games bonus?

If you have been awarded a bonus on Exchange Games, there will be a section ‘My bonuses’ in the top right hand corner on the Exchange Games site when you log in. If you do not have an active bonus, the section ‘My bonuses’ will not be visible. Under

Exchange Games: What is ‘Cash Out’ on Blackjack In Play?

Cash Out is a product from Betfair that allows you to lock in a profit or loss before waiting for the game round to finish. Betfair do the math to offer you a value in real time of your current bets based on the odds currently available in your curre

Poker: How To Play Sit and Go Tournaments

What are Sit and Go's? Sit and Go's are small, single table tournaments, that run constantly at Betfair Poker. All players buy in for the same amount and are then given an equal amount of chips. Play continues until only one player remains. Players a

Bingo: What are the Bingo Jackpots?

Just in case the usual house prizes don't add enough buzz to bingo we offer further big jackpots for you to win. These vary according to the type of game being played. Fixed Jackpots Progressive Jackpots Progressive Slots Jackpot Queries Terms & Cond

Poker: What is rake?

Rake is the fee charged by Betfair on both real money cash tables and real money tournament registration. It is also known as the house fee.

Bingo: Chat functionality

Chat is an essential part of any online bingo game. Our chat rooms provide an interactive online community for players to play bingo, chat with friends and get help from the Chat Moderator (CM). The Chat Area is positioned in the bottom-left corner o

Exchange Games: How does the Random Number Generator work?

Exchange poker uses a pair of Hardware Random Number Generators built on the Nehemiah C5XL Core. Both RNGs have passed the FIPS 140-2 Compliance Test Suite. The hardware von Neumann whitening corrector is enabled to ensure a consistently high value o

Bingo: How much does it cost to play?

Each individual Bingo game has the cost of a ticket shown clearly on our schedule, and in the Bingo lobby. You can play Bingo for as little as 1p per ticket, and we even run free Bingo games from time to time.

Exchange Games: What happens to my bets if a game is interrupted?

If a game is interrupted due to a technical problem with the Betfair systems or services and if the game play cannot continue as expected the game is automatically voided. All the unsettled bets which were placed on that game are automatically voided

Exchange Games: In Baccarat, what is a 'Natural'?

A 'natural' refers to a hand of only two cards that has a total score of 8 or 9.

Poker: How can I transfer funds into my Poker wallet?

In order to play poker for real-money you will need to transfer funds from your Betfair wallet to your Poker wallet. If you have funds in your main Betfair wallet which you wish to use, then you may follow either of the following methods: Click on th

Poker: How To Play Omaha

What is Pot Limit Omaha? Pot Limit Omaha is another one of the most action packed and popular games available at the moment. It's a great balance of skill and luck; with the number of hand combinations that are possible making for constant action and

Casino: What do I do if I have an incomplete or broken game?

This may occur if a player gets disconnected from the Internet whilst in the middle of a game or if there is a loss of connectivity between the player and our servers. When the Casino software ‘freezes’ or ‘crashes’, it is possible that your Internet

Exchange Games: What is Exchange Hi Lo and how do I play it?

Exchange Hi Lo is Betfair's version of the popular and exciting card game in which a player has to predict whether the next card is higher or lower. However, in Betfair's unique variation, it's a perfect strategy played by a computer that decides whe

Exchange Games: How do I play Exchange Hold'em?

This game is based on the poker game commonly known as 'Texas Hold'em'. Each game begins with 13 cards being dealt face down from one randomly* shuffled pack. 8 of the 13 cards are paired to form 4 separate hands as displayed on site (these cards in

Bingo: What happens if I get disconnected during a game?

If you get disconnected during a game, the game will continue to be played for you on our Bingo servers. If one of your tickets is a winner, you will receive the winnings automatically.

Casino: What are the bet limits on Live Casino?

The bet limits on Live Casino depend on your Priority level at the time. All Priority levels are now presented with 2 or 3 choices of Minimum and Maximum bets. Should you not select a desired level prior to entering the game you will join the game at

Poker: Where can I find my tokens?

To find your Poker tokens, kindly log into the Poker client and click on My Poker on the left hand-side. Click on ‘tokens’ to view all your past and current tokens: Once you click on a Token, its details will be displayed on the right-hand side of th

Poker: How To Play 5 Card Stud

What is 5 Card Stud? 5 Card Stud is the earliest form of the card game stud poker, originating during the American Civil War. In the classic 1965 film The Cincinnati Kid, 5 stud is the game played by "the Kid" (Steve McQueen) and "the Man" heads-up.

Exchange Games: What is the minimum bet stake I have to place?

This varies on the currency of your account. Please see the below list to see the minimum stake required for your account:

Bingo: What is the latest lingo in our chat rooms?

Bingo Lingo - Get clued up on the latest lingo you will see in our chat rooms...

Exchange Games: Where can I see my current bets and bet history on the Exchange Hold’em app for iPhone or Android?

Current bets: You can view any open in two ways: Swipe the player cards to the left, to view current matched and unmatched bets; In the menu of the app under ‘Account’ --> ‘Active Bets'. Bet history: You can view your bet history from within the menu

Poker: What are the Betfair Priority Club Levels?

The Priority Club is made up of 10 Monthly levels and 3 Elite levels. Monthly Levels Each Monthly Level with its own monthly Status Points requirement to achieve that individual Level. A calculation to assess whether you are eligible to stay on or mo

Exchange Games: Information on time critical events and the importance of having the right system and network connection

On Exchange Games the bets placed by players are matched in the order in which they are placed in order to offer our players a fair service and gambling experience. This means that it is your responsibility to make sure that you have a good network c

Casino (Mobile): Where do I see my history of the games?

Currently you only can access your transaction history but not your game history from your mobile device. To access your detailed game histories please visit the Casino cashier on the main website.

Casino: What is an aborted game?

The matter of aborted games is likely to occur due to the fact that we work with a third party company, so each transaction gets passed from Betfair to the 3rd Party company and back to Betfair. All of this happens in a matter of seconds, and is the

Poker: What is (Pot Limit) Omaha and how do I play it?

What is (Pot Limit) Omaha? (Pot Limit) Omaha is another one of the most action packed and popular games available at the moment. It's a great balance of skill and luck; with the number of hand combinations that are possible making for constant action

Poker: How To Play Omaha High/Low

What is Omaha High/Low? High/Low is variant of Omaha where you can qualify for half the pot if you have a 'low'. It's played in a similar manner to Pot Limit Omaha, but with a few key differences. Omaha High/Low is a staple game in the big mixed-game