In This Article:
How do I access it and what games are offered?
How can I download the mobile app?
What do I do if I have an incomplete or broken game?
What happens if I have a broken game on Live Casino?
What phones are compatible?
Betfair Mobile Casino application works for iPhone, iPod Touch, iPad and Android based devices.
How do I access it and what games are offered?
You can download our application for iPhone and iPad from the 'App Store'.
From this app you can access over 20 of your favourite games including blackjack, roulette and many slot games.
Mobile Live Casino is available only via native apps for iOS devices and for Android. You can download the app for iPhone and iPad from the 'App Store'. Our app is not currently in the 'Google Play' store, but you can download it on your Android Phone.
How can I download the mobile app?
You can access the Casino mobile app in one of two ways:
- Go to mcasino.betfair.com on your mobile's browser or
- Download the free app from the App Store.
What do I do if I have an incomplete or broken game?
This may occur if a player gets disconnected from the Internet whilst in the middle of a game or if there is a loss of connectivity between the player and our servers. When the Casino software 'freezes' or 'crashes', it is possible that your Internet may need to be reset.
What happens if I have a broken game on Live Casino?
Live games are played in real time, therefore unlike a non-live broken game, it would be impossible to resume a broken game from where you left off.
In the event that an issue with a live game may arise, the site will automatically direct you to the virtual environment version of the game in question. This is done in order for you to be able to complete the game using our site's RNG (Random Number Generator).
What is an aborted game?
Aborted games can happen because our games work with a third-party provider. Each transaction is passed from Betfair to the provider and back again. This process happens in a matter of seconds and is the same for every spin on a slot or hand of blackjack. While we always aim for smooth gameplay, aborted games are not uncommon.
When a game is aborted, we always refund the stake. However, we cannot be held liable for any winnings that might have occurred, as we are not responsible for any funds lost while playing on our product.