If a game is interrupted due to a technical problem with the Betfair systems or services and if the game play cannot continue as expected the game is automatically voided. All the unsettled bets which were placed on that game are automatically voided and the money from those voided bets is automatically returned to the players.
All the unmatched bets placed on an interrupted game will automatically be cancelled and the money will be returned to the players.
The bets which were settled on a game before the game was interrupted will remain settled. So, if had a settled bet (won or lost) and the game was later interrupted then your bet will remain as originally settled.
If you believe that you have experienced problems which were not solved automatically, please contact Customer Service to discuss your issue.