Safer Gambling

Combined business of Flutter Entertainment and The Stars Group - FAQs

Frequently Asked Questions around the combined business of Flutter Entertainment and The Stars Group Please click here to see FAQs related to Safer Gambling. Does the merger mean I need to do anything as a customer to continue playing with you?

Deposit Limits

Deposit Limits (United Kingdom) For customers based in the United Kingdom & Gibraltar

Deposit Limits (Ireland/Rest of World)

For customers based in Ireland & Rest of World

Combined business of Flutter Entertainment and The Stars Group - Safer Gambling FAQs

Frequently Asked Questions around Safer Gambling in the combined business of Flutter Entertainment and The Stars Group. Please click here to see generic FAQs. Will my Permanent Self-Exclusion from Betfair be carried over to Sky Betting & Gaming

GamProtect/Single Customer View Trial 1 FAQ’s

GamProtect is a scheme that allows Gambling operators to share customer information with one another as part of the Single Customer View Trial 1. This ensures that people who display high-risk behaviours are protected from gambling-related harm.

Affordability Limits

As a licensed and regulated operator, Betfair is required to undertake an extra level of due diligence for our customers. This process requires gaining a higher level of verification from customers to ensure that they are gambling sustainably and safely.

Product Exclusion

What? Betfair offers you the facility to limit your access to certain products onsite as part of our Safer Gambling control tools. This feature allows you to exclude yourself from our products for varying periods of time depending on your needs.

How do I request for my account to be reactivated after my exclusion period has ended?

If you'd like your account reactivated after a period of temporary self exclusion, you'll need to get in touch with Customer Service. Our team will then be able to review your account whilst you are present on the contact. To help you stay in control

How do I close my account?

First, we recommend that you withdraw any remaining funds from your account before you close it.

What is Self-exclusion?

Should you need to take a break from gambling, we provide a number of options to help you control your gambling including Self-Exclusion. Time out enables you to take a short break from gambling, restricting your account from placing bets for 24hrs,

What can I do if I think I may be gambling too much?

If you have any concerns about whether you are gambling too much or if you feel that you may be getting out of your depth, then please think very carefully about what you should do next, and whether you should continue betting. Think about using our

Self Assessment

If you are unsure whether or not you may have developed a gambling problem, you can use the following simple checklist for self-assessment. If you answer positively to at least four of the following questions it is recommended you call either our customer service staff or one of the professional bodies highlighted below to seek professional advice.

Tell me more about Budgets

We've put together some FAQ’s on Budgets below if you want to find out more. If you don’t find what you’re looking for you can contact us at any time. What are Budgets? Your Budget is the amount you can spend on your account each month.

What is 'time out'?

If you feel the need to take a short break from gambling we offer the ability to ‘time out’, this enables you to block your account for a 24hr, 48hr, 7 day or 30 day period. During this time you will be unable to bet on any Betfair products. Please b

Can I restrict my daily/weekly/monthly deposit amounts?

Yes. During initial registration you will be given the opportunity to set deposit limit amounts on a daily, weekly or monthly basis. If you would like to update these details, this can be done in the 'My Account' section of the website when you are l

Sportsbook: Are bets covered by my loss and deposit limits?

Yes. Because Sportsbook bets are funded from the main wallet without a physical transfer needed by you, the product is covered by both sets of limits.

How do loss limits work?

Loss limits for betting start from the moment they are first set. They run for the time you choose (day, week, month or year) and then they are automatically re-set and begin again. For example: if you set a loss limit of £100 (€100) per week around