Betfair FAQ

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  • How do I open an account?

    You can create an account with us one of the following ways: simply clicking here going to our homepage ( and click on "Join Now" on the top right corner of the page. You'll be directed to our registration page where you need to e more

  • Forgotten your log in details?

    Forgotten your log in details? If you've forgotten your username, simply click here and follow the instructions. You will receive an email from us with your username. (Please check your junk/spam folders in case our email is not recognised). If you' more

  • Security Questions Help?

    You will be asked to confirm your security questions for a number of reasons. The questions are your guarantee that only you can access your Betfair account, and ensure that your details are secure and that no-one else can access your account.   Th more

  • Can I open more than one Betfair account?

    No, we only allow one account per customer. Since you can use your existing Betfair account for all your activities on Betfair, it is not necessary to open additional accounts. If you have forgotten your username or password of your existing account, more

  • Why can I only view the latest prices logged in with a funded account?

    Only customers logged into an active funded account will be able to view the latest Betfair prices. We do this to discourage extreme usage of Betfair website data by software programs that don’t use Betfair to bet. Your account becomes an ‘active more

  • What is my TAN (Telephone Account Number)?

    Your TAN (Telephone Account Number) is a unique code that allows you to bet via our Telephone Betting Service. To use your account over the phone you must quote your TAN when calling our Telephone Betting Desk. This number can be found as follows: L more

  • Can I change my username?

    For accounts that already have a username, unfortunately, you will not be able to change this. However, if your username is an e-mail address we would like you to take a few minutes to create a new username. To do this you just need to follow some more

  • Why do I need to open an account to use Betfair?

    Every person who wants to use Betfair must first open an account. Transparency is a key pillar of our business and we hold all the relevant details of all our customers. This is of benefit to you as well: all your details are securely stored so that more

  • Why do you need my personal details?

    Every person who wants to use Betfair must first open an account. Transparency is a key pillar of our business and we hold all the relevant details of all our customers. This is of benefit to you as well: all your details are securely stored so that more

  • Withdrawals

    Due to the bank holiday weekend in the UK and Ireland, banks might have not processed payments until today so if you are not seeing your winnings in your bank account following your withdrawal, it might take 2 to 3 working days depending on the payme more

  • Portugal: Why can't I bet with Betfair?

    Betfair is currently applying for a Portuguese online gambling licence and, as part of the application process, we have been asked by the regulator to temporarily switch off our site to Portuguese residents, and anyone located in Portugal, whilst lic more

  • Serbia closure FAQs

    1. Why is your site no longer accessible from Serbia? We can no longer offer our product to customers with a Serbia country of residence or customers located in Serbia.   2. Can I use a VPN or proxy server to access your site from now on? Customers more

  • Account and Payment Help

    Jump to: Verifying my account | Login Help | Add/Remove a Card Verifying your account. If you're new to Betfair, or if you haven't yet verified your account you'll need to do so before you can withdraw. If you live in the UK or Ireland, we aim to ve more

  • Switzerland closure / Schließung in der Schweiz – FAQs

    ENGLISH VERSION | GERMAN VERSION   Schließung von Betfair in der Schweiz - FAQ   1. Warum ist die Webseite in der Schweiz nicht mehr erreichbar?Kunden, die ihren Wohnsitz in der Schweiz haben oder sich in der Schweiz befinden, können wir unser P more

  • Why can't I access my Betfair account?

    There are a number of reasons why you might not be able to access you Betfair account, which of the following messages are you receiving? Your Betfair Account has been Suspended It may be that we've had some trouble verifying your account. Inform more

  • Two-Step Authentication Help

    Betfair’s two-step authentication reduces the chance of having your account compromised. That’s because in an addition to your username and password Betfair will ask you to enter a one-time code, which will be sent to your phone via SMS or displa more

  • How do I set a new and secure password?

    It’s very simple to change your password in 5 easy steps, it will only take a couple of minutes: Changing your password from a web browser 1.     Login to your Betfair account. 2.     From the top right click on ‘My Account’ then ‘M more

  • PIN Login Help for Mobile Apps

    PIN-based authentication is a security and usability feature for Betfair’s mobile applications. It allows you to quickly login to your account by typing a 4 digit authentication pin. If you need any help changing your PIN, simply choose the App yo more

  • Sportsbook: How do I change my Sportsbook app to PIN-login?

    Log in to your account. So far so easy. Select 'A-Z Menu'. Click ‘Settings’. Then flick 'On' for the 'Pin Login' setting. Set your pin and you're all set. more

  • Sportsbook: What is the maximum number of selections I can combine in Multiples?

    Currently you can select up to maximum of 25 selections in one Multiple. In addition to you can also place the following full-cover multiples: Trixie - A Trixie is a full-cover multiple bet on three selections. It is made up of 4 bets - 3 Doubles an more

  • Slovakia closure FAQ’s

    1. Why is gaming & casino no longer accessible from Slovakia? We can no longer offer our gaming & casino to customers with a Slovakia country of residence or customers located in Slovakia              2. What will happen to my free gamin more