Tell me more about Budgets

We've put together some FAQ’s on Budgets below if you want to find out more. If you don’t find what you’re looking for you can contact us at any time.

What are Budgets?

Your Budget is the amount you can spend on your account each month. It's based on your net deposits, which means that depositing will reduce the amount available to spend, and withdrawing your money will increase the amount available.

We apply Budgets automatically for any customer that seems like they could use a hand managing their spend. It’s a fair deal for everyone. Don’t worry though, if this applies to you, we’ll be in touch.


What’s the difference between Budgets vs Deposit Limits?

The main difference is that your Budget is set automatically by us and your Deposit Limit is set by you.


What happens if I have a Budget and a Deposit Limit at the same time?

In this case, the lower of the two limits will apply to your account.


How does this affect me?

Not all customers will have a Budget applied. You’ll get a notification when you log in if one has been set for you, and we’ll let you know what your Budget is and how to go about changing it.

We’ll also send you an email to give you the heads up.


How do I know how much I can deposit?

If a Budget is applied to your account we’ll work everything out for you and let you know. You’ll then be able to track your budget online or in the app.


How are they calculated?

Budgets are calculated using a range of data, including a soft credit check, which doesn’t affect your credit score but gives us an understanding of your financial situation. This is done automatically and all information is encrypted. Your data is 100% safe, we don’t see any of it.


What if I want a lower Budget?

Your Spend Budget is a monthly upper limit, however if this value isn’t right for you we have a number of tools available on site including our deposit and loss limits which you can tailor to match your desired spend on site in a given period. For further information and the option to apply more suitable controls for you, our Safer Gambling tools can be found here.


What if I can afford to spend more than my limit?

If you feel we’ve got your Budget wrong and you’d like us to increase your Budget, you can get in touch with us online or through the app at any time.

This process can take a couple of days and you’ll need to provide some documents that show a higher limit is sustainable for you. You can contact us now to get started.


What information would I need to provide?

Budgets are based on the financial data we have available to us. But we know that there are ways you can fund your account which may not appear on our checks – such as: savings, sale of a property, inheritance, insurance pay out, trusts/investment funds. So if you’re funding your account through one of these methods, you’ll need to provide some additional documents.


What happens if I withdraw cash?

Your Budget is based on your net deposits for the month, which means that depositing will reduce the amount available and withdrawing will increase it. If you’ve set up a deposit limit as well, your Budget won’t ever go above the amount you set. Your Budget gets reset at the end of that month.


Why don’t I have a Budget?

Not all customers will have a Budget set. We use a range of info to apply them to accounts where we think it’s most needed.


Can I get rid of my Budget?

For the moment, we’re not removing Budgets from accounts. If you think your Budget is too high, you can contact us at any time and we'll reduce it to the amount that suits you. If you think it’s too low, you can get in touch online or through the app and chat with us about changing it.

Alternatively, you can find our budget information for U25 customers here

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