What is Self-exclusion?

Should you need to take a break from gambling, we provide a number of options to help you control your gambling including Self-Exclusion.

Time out enables you to take a short break from gambling, restricting your account from placing bets for 24hrs, 48hrs, 7 days, 72 hours or 30 days. During the time selected you will be unable to reverse this block, please find more information about ‘time out’ here

Alternatively if you feel you need a longer break from gambling you can choose to self-exclude:

  • Self-exclusion means that your Betfair account will remain closed for a minimum period of six months and will not be reactivated under any circumstances during the exclusion period (unlike a standard account closure request).
  • If you have unmatched Exchange bets these will be cancelled and the funds returned to your account balance. Any (part) matched bets will stand. Please contact Customer Services to arrange for these funds to be returned to you. Where possible we will return funds to your active card within 10 working days. For any other payment methods please contact us.
  • To self-exclude, select ‘My Account’ from the drop down within the Header of the site, select ‘Account Details’, select ‘Safer Gambling Tools’, and select the ‘Self Exclusion’ option. It is also possible for you to restrict your access to individual Betfair products.

    From here, you have the option the set a six month, one year, three year or five year self-exclusion. Alternatively, Customer Service can set self-exclusion for you.

    Please contact us if you require any further information or assistance on self-exclusion or individual product restrictions.  

Self Assessment

If you are unsure whether or not you may have developed a gambling problem, you can use the following simple checklist for self-assessment. If you answer positively to at least four of the following questions it is recommended you call either our customer service staff or one of the professional bodies highlighted below to seek professional advice.

  • Do you find that you are becoming preoccupied with past gambling successes?
  • Do you find that you need to increase the amount of money you gamble to achieve the same enjoyment and excitement?
  • Have you recently tried to stop gambling but were unsuccessful?
  • Do you become moody or impatient when you are cutting down how much you gamble?
  • Do you ever use gambling as a way of ignoring stress in your in life or even pick you up when you feel down?
  • Do you ever try to win back the money you lost by increasing the size or frequency of your wagers?
  • Do you ever hide how much or how often you gamble from significant others?
  • Have you ever committed fraud or theft to get money to gamble with?
  • Has gambling ever ruined a personal relationship or an occupational or educational opportunity?
  • Have you ever needed others to relieve a financial problem created by gambling?

If you have any queries, please do not hesitate to get in touch via the button below
If you are not satisfied with how your safer gambling query was handled and wish to escalate the matter, you can contact the Gambling Commissioner.

Further help information within the Safer Gambling page includes details about our safer gambling policy and links to organisations that can help.  

To receive guidance and support about problem gambling, please visit:  

Our self-exclusion facility now covers the Flutter Family of Brands, we will endeavour to prevent you accessing your Account (or creating a new account within your selected self-exclusion timeframe across all brands.

Please note that Paddy Power Retail is not covered under our self-exclusion policy. If you wish to exclude from the shops, you will need to contact them directly. More information can be found here.

Please note: Self-Exclusion does not cover Sky Betting & Gaming, PokerStars brands or Full Tilt Poker for customers outside the United Kingdom. You will need to self-exclude directly with the relevant brand in order to be excluded from your account with that brand.

Please note: Self-Exclusion does not cover Tombola. You will need to self-exclude directly with Tombola in order to be excluded from your account with that brand.

Please be aware that if you apply any safer gambling tool to your Betfair account it will not automatically apply to your Paddy Power account. If you wish to also set a safer gambling tool you can do so via your Paddy Power account online or alternatively, Customer Services can set this for you.

Did this help?

Not found the answer you were after?

The quickest way to get in touch