Betfair Help Centre

Your results (25 matched your criteria)
  • How do deposit limits work?

    Every time you make a deposit on the Betfair website, there will be a check to ensure that you are not depositing more than your limit for the previous day, week or month (depending on the time period you have set).  If you try to remove or incr ... more

  • Can I restrict my daily/weekly/monthly deposit amounts?

    Yes. During initial registration you will be given the opportunity to set deposit limit amounts on a daily, weekly or monthly basis. If you would like to update these details, this can be done in the 'My Account' section of the website when ... more

  • How do I request for my account to be reactivated after my exclusion period has ended?

    If you'd like your account reactivated after a period of temporary self exclusion, you'll need to get in touch with Customer Service. Our team will then be able to review your account whilst you are present on the contact. To help you stay in control ... more

  • What are Exchange Games Transfer Limits?

    Exchange Games transfer limits cover the total of all transfers into Exchange Games wallet over a rolling period. Transferring funds back to your main Betfair account will not reset the limit. Your Exchange Games transfer Limits come into effect fro ... more

  • How can I self exclude from Betfair Casino?

    Betfair is committed to and supports Responsible Gambling. If, for any reason, you wish to block access to Betfair Casino on your account, you may do so in one of two ways: by setting the restriction on your account yourself: You will need to naviga ... more

  • What is 'time out'?

    If you feel the need to take a short break from gambling we offer the ability to ‘time out’, this enables you to block your account for a 24hr, 48hr, 7 day or 30 day period. During this time you will be unable to bet on any Betfair products. Plea ... more

  • What can I do if I think I may be gambling too much?

    If you have any concerns about whether you are gambling too much or if you feel that you may be getting out of your depth, then please think very carefully about what you should do next, and whether you should continue betting. Think about using our ... more

  • How do loss limits work?

    Loss limits for betting start from the moment they are first set. They run for the time you choose (day, week, month or year) and then they are automatically re-set and begin again. For example, if you set a loss limit of £100 (€100) per week arou ... more

  • What is Self-exclusion?

    Should you need to take a break from gambling, we provide a number of options to help you control your gambling including Self-Exclusion. Time out enables you to take a short break from gambling, restricting your account from placing bets for 24 ... more

  • What are loss limits for Betfair Casino and how do they work?

    Loss limits set within Casino will apply to Casino. Casino Loss Limits cover net losses (taking winnings into account) over a rolling period. Your Casino Loss Limits start from the moment they are first set. They run for the time you choose (day, we ... more

  • Poker: How do transfer limits work?

    Poker transfer limits cover the total of all transfers into Poker wallet over a rolling period. Transferring funds back to your main Betfair account will not reset the limit. Your Poker transfer Limits come into effect from the moment they are first ... more

  • Can I restrict my daily/weekly/monthly/yearly loss amounts?

    Yes. During initial registration you will be given the opportunity to set loss limit amounts on a daily, weekly, monthly or yearly basis. If you would like to update these details, this can be done in the 'My Account' section of the website when you ... more

  • Arcade and Vegas Slots: What are loss limits for Arcade and Vegas Slots?

    Loss limits set within Arcade and Vegas Slots will apply to Arcade, Vegas Slots and Mini Games. Arcade and Vegas Slots Loss Limits cover net losses (taking winnings into account) over a rolling period. Your Arcade and Vegas Slots Loss Limits start f ... more

  • Arcade: What is "Session Timer" functionality?

    Our session timer functionality gives you a gentle reminder about how long you have been playing for. The reminder will appear on screen 60 minutes (or a shorter period if you selected it) after you have placed your first bet, and will give you the ... more

  • Exchange Games: What is the 'Reality Check Timer' functionality?

    We give you a pre-set reminder about both the length of time you have been playing and your Profit or Loss on the product you are playing. If you have enabled the Reality Check on your account the clock will start ticking following your first bet and ... more

  • Casino: What is the "Session Timer" functionality in Casino?

    In our Casino we have implemented a session timer with reality check. This functionality gives you a gentle reminder about how long you have been playing for and the amount of money won or lost. The reminder will appear on screen 60 minutes (or a sho ... more

  • Poker: How does Poker specific self-exclusion work?

    Setting a poker specific self-exclusion means that you will not be able to play Poker tournaments and cash games for a selected time frame of six months, one year, three years or five years. Additionally, permanent exclusions are available. After set ... more

  • Exchange Games: What is a Games Exclusion?

    Betfair is committed to, and supports Responsible Gambling. If, for any reason, you wish to block access to any of our Exchange Games on your account, you can do so by Customer Service. You can also do this by accessing 'My Games Account' from t ... more

  • Sportsbook: Are bets covered by my loss and deposit limits?

    Yes. Because Sportsbook bets are funded from the main wallet without a physical transfer needed by you, the product is covered by both sets of limits. ... more

  • Poker: How do I set a transfer limit?

    If you wish to set a transfer limit for Poker, you may do so in one of below ways: By setting the restriction on your account yourself: You will need to navigate to “My Account” on the Poker site. Under the tab "Player Protection" you need to se ... more

  • Arcade and Vegas Slots: How can I self-exclude?

    Betfair is committed to and supports Responsible Gambling. If you wish to self-exclude from Arcade and Vegas Slots on your account, you may do so in one of two ways: By setting the restriction on your account yourself: You will need to navigate ... more

  • Poker: Can I limit the access to my Poker account?

    Betfair is committed to, and supports Responsible Gambling. If, for any reason, you wish to block access to Betfair Poker on your account, please see below on how to do so. 1. By setting the restriction on your account yourself: Go to the My Betfair ... more

  • How do I close my account?

    Have you had an issue with a service we've provided? If so, please let us know and we'll happily look into any issue you've had and see if we can fix any problem you've had. If you want to close your account, you'll need to get in touc ... more

  • How do I confirm my deposit, loss or transfer limit changes?

    Any increases of your deposit, loss or transfer limits will only take effect if you confirm this change after 7 days onwards. See below how this confirmation is done: Deposit limits: Login to Betfair Go to My Account --> Player Protection p ... more

  • Will using a player protection tool or Self-Excluding on Betfair also apply to my Paddy Power account?

    Our self-exclusion facility now covers both Paddy Power and Betfair brands.  From 30/12/2016, if you self-exclude from one brand, we will endeavour to prevent you accessing your Account (or opening a new Account) within your selected self-e ... more