How do I close my account?

Closing your account

To close your account, you can contact our customer service team (click or tap "Get in touch" at the bottom) citing one of the following options, and they will be happy to help.

You can also use our 'Take a Break' Safer Gambling service. To find out more about this click here.

Closure options

When closing your Betfair account, we offer a number of different methods of closure:

A. Regular closure

This type of account closure is designed for those who no longer wish to bet with Betfair. They may be unhappy with the service they have received or are moving away for a while. This method of closure will allow you to reopen your account at any time by contacting customer service.

B. Exclusions

Betfair offers you the facility to 'Self Exclude’ from us as part of our Safer Gambling control tools. This feature allows you to block yourself from all or part of our services for varying periods of time depending on your needs.

Our long break options include:

  • 6 months
  • 1 year
  • 2 years
  • 3 years
  • 4 years
  • 5 years
  • Permanent

Our self-exclusion facility involves a joint commitment between Betfair and you. During a period of self-exclusion, we will take reasonable steps to prevent you re-opening your Account or opening a new Account but you must not attempt to re-open your Account or to try and open new Accounts.

Until your self-exclusion ends, we will take reasonable steps to block you from your Paddy Power Online account – plus any other accounts with matching details you may hold with brands that are part of our family group.

Our family group consists of Paddy Power Online, Betfair, Pokerstars and Sky Betting & Gaming (which includes Sky Bet, Sky Vegas, Sky Bingo, Sky Casino and Sky Poker).

We will also take reasonable steps to prevent you re-opening your Account or opening a new Account with any of these brands. For certainty, we recommend that you apply a self-exclusion to any accounts you may hold with the above brands or alternatively contact the relevant Customer Support teams who can set these for you.

Please note that Paddy Power Retail is not covered under our self-exclusion policy. If you wish to exclude from the shops, you will need to contact them directly. More information can be found here.

Please note: Self-Exclusion does not cover Sky Betting & Gaming, PokerStars brands or Full Tilt Poker for customers outside the United Kingdom & Gibraltar. You will need to self-exclude directly with the relevant brand in order to be excluded from your account with that brand.

Please note: Self-Exclusion does not cover Tombola. You will need to self-exclude directly with Tombola in order to be excluded from your account with that brand.

If you have had an account closed on either brand and it may contain a balance, please contact the relevant Customer Service team.

C. Short Break

The short break option allows you to take a break for a period of your choice between 1-30 days. Outstanding bets and balance will remain on your account and the break is automatically removed once the selected period is up.

D. Request for Deletion

This type of request is designed for those who no longer wish to bet with Betfair and would like their personal data deleted in line with the General Data Protection Regulation (GDPR). Your personal data will no longer be processed by Betfair. In order to submit a request please email SubjectRights@betfair.com or alternatively contact our Customer Service Team. Should you meet the criteria to be erased, your request will be processed within 30 days. Please be advised that this right is not absolute, and we may be obliged to retain your data after the closure of your account, where legally required to do so.

To view more information about your rights, please visit our Privacy Policy.

 

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