Changes: Why can't I deposit?
At Betfair, we want to support safe and fun experiences for all our customers.
As such, we've a few ways to ensure that these experiences remain safe for all our players.
Deposit Limits allow you to set a personal Deposit Limit which helps you control how much you can deposit in for a set period. This can be daily, weekly, or monthly.
We also have the following company backstops.
- Under 25's - £500 per month
- Over 25's - GBP 3000 / EUR 3500 per month for all Newly Registered Customers for their first 30 days and GBP 5000 / EUR 6000 per month after their first month.
These limits are set by us for all UK & Irish Customers, unless a personalised limit has been agreed with us, and are referred to as our Default Limit.
How do these Default limits work?
Default limits within Betfair are based on your net position. This is your deposits minus your withdrawals.
For example:
You have set a £100 per week limit:
- You deposit £50 on Monday.
- You withdraw £100 on Tuesday.
- £100 (Deposit Limit) - £50 (Deposits) + £100 (Withdrawals)= £150 available to deposit for the rest of the week
To learn more about setting your own deposit limit or amending a limit that you have set yourself, click here.
We have a different logic between UK and Irish customers due to various regulations.
How It Works
Rolling Period (UK):
For UK customers our default limits are based on a rolling 30-day period. A 30-day rolling limit is a method of calculating limits over a moving 30-day period, rather than on a calendar month basis.
- The "rolling" aspect means that the 30-day period is continuously updated. For any given day, the limit is assessed by looking back at the previous 30 days.
- For example, if today is July 25, the 30-day rolling period includes all transactions from June 25 to July 25.
Limit Calculation:
- The limit is calculated by summing the relevant activities (e.g. Deposits and withdrawals) within the last 30 days.
- Every day, the sum is updated by adding the activity of the current day and removing the activity from 31 days ago.
Calendar Period (Ireland):
For Irish customers our default limits are based on calendar limits. A calendar limit applies to fixed calendar periods and resets at the beginning of each new period. For example, a monthly limit would reset at the beginning of each month and a weekly limit would reset at the beginning of each week etc.
Calendar Limit Calculation:
- The limit is calculated based on the total activity within the fixed period.
- At the start of each new period, the activity count resets to zero, and the limit calculation starts anew.
Can I challenge my Global Deposit Limit or a limit set by you?
We want to ensure you have the best possible experience with us, including responsible spending. To increase your limit, we'd like to get a better understanding of your financial situation. This helps us tailor a limit that works for you, so you can enjoy our services without worry.
To challenge your Spend Limit or Global Deposit Limit, click here.
What if I wish to decrease my Limit?
Your Spend Limit is a monthly upper limit, however if this value isn't right for you, we have a number of tools available on site including our deposit and loss limits which you can tailor to match your desired spend on site in a given period.
Please click here to access our safer gambling tools and set up a personal deposit limit that is suitable for you. You can find more information around personal deposit limits here (for UK Customers) and here (for Ireland/Rest of the World Customers).