Betfair Help Centre

Your results (36 matched your criteria)
  • Why can't I always choose how I withdraw my funds?

    We have various security measures in place to keep your money safe. Where possible, we process all withdrawals proportionally between the payments methods used, to fund your account. If you have used more than one payment method, say a card and your ... more

  • How do I withdraw funds?

    To process a withdrawal from your account you need to select or hover over the 'My Account' option found at the top right hand side of the home page, where a dropdown list will appear. From the dropdown list, click the 'My Betfair Account' ... more

  • Why can't I use my card for withdrawals?

    There are numerous reasons why a card withdrawal may not be processed. Some UK issued MasterCards do not provide “collection account” details. This means the issuer has not made available an underlying account for us to pay money back to. You ar ... more

  • How long will it take for a withdrawal to reach my bank account?

    Withdrawal processing times vary depending on the payment method you have used. Please see table below as a general guide.  Payment Method  Earliest time you'll receive the funds  Latest time you'll receive the funds   ... more

  • What are Net Deposits?

    Net Deposits = Total Deposits - Total Withdrawals you have made using a particular payment method, such as a debit or credit card. Whatever funds are deposited with a specific payment such as a credit card or e-wallet, they must go back onto the ... more

  • How do I change or unregister my card?

    In 'My Account' --> 'My Betfair Account' --> 'Payments' --> 'Card Details' --> 'Edit' you can view and amend your card details. You can amend certain parts of your card details while some information cannot be changed: Changeable card det ... more

  • How do I change the primary address of my PayPal account?

    To deactivate your PayPal account (or any eWallet) we require a proof of closure to ensure that the integrity of our closed loop policy is not being broken. This proof can be in the form of a screen shot of the email PayPal sent confirming the accoun ... more

  • I have withdrawn to a payment method which is no longer active. What shall I do?

    Payment is not yet processed by Betfair You can cancel card withdrawals before they have been processed by us (up to 24 hours). Withdrawals which are not yet processed will be displayed under “Pending Withdrawals” in “My Account” --> “Wi ... more

  • Why can I not remove my (expired) card?

    You may be unable to remove a card from your account if: there are more deposits than withdrawals on the card. See also "" the card has not reached the expiry date. you have not completed the KYC verification process. See also "" This protects both ... more

  • What reference should I submit when making a bank transfer deposit?

    Each customer is assigned a unique reference, this will start with BFT followed by a series of numbers unique to your account. Where can I find my reference number? This can be found by going to: My account > My Betfair account > Payments > ... more

  • Which cards do Betfair accept?

    Betfair accepts: Credit cards Visa MasterCard Debit cards Visa Delta Solo Visa Electron MasterCard Please note: UK Debit Cards can only be registered on GBP accounts. You will not be able to withdraw funds back to a MasterCard issued outs ... more

  • Which currencies do you accept?

    UK Sterling Euro US Dollar Hong Kong Dollar Australian Dollar Danish Krone Swedish Krona ... more

  • Why can’t I deposit using PayPal?

    Customers who use a MasterCard or credit card to pay via PayPal may find problems making deposits. If the problem depositing via PayPal persists, please register your card in My Card Details and deposit directly into Betfair. If any funds in your Pay ... more

  • My card deposit has been declined, what do I do?

    If you receive the message "transaction declined, please speak to your card issuer", your bank has declined the transaction. Unfortunately your bank will never give a specific reason to Betfair for declining the transaction therefore we can only sugg ... more

  • What are your bank account details?

    You can find our bank details easily by logging into your Betfair account. From here you'll just need to navigate to My Account > Payments > Deposit > Alternative Methods > Bank Transfer If you're using this to make a deposit it is impe ... more

  • Do I need to deposit funds when opening the account?

    It is not essential to deposit funds into your account on registration, but to start betting immediately you will need to credit your account using one of our payment methods.  ... more

  • How do I change the primary address of my Neteller account?

    To deactivate your Neteller account (or any eWallet) we require a proof of closure to ensure that the integrity of our closed loop policy is not being broken. This proof can be in the form of a screen shot of the email Neteller sent confirming the ac ... more

  • How do I change the primary address of my Moneybookers account?

    To deactivate your Moneybookers account (or any eWallet) we require a proof of closure to ensure that the integrity of our closed loop policy is not being broken. This proof can be in the form of a screen shot of the email Moneybookers sent confirmin ... more

  • Mastercard Withdrawals

    If you are using a MasterCard that has been issued outside of countries listed below you will not be able to make any withdrawals to it. Please note that these restrictions are not set by Betfair but by MasterCard. In order to withdraw funds to alter ... more

  • Do you accept cards from my country?

    We accept cards from: Armenia Australia Austria Belarus Belgium Bosnia and Herzegovina Brazil Bulgaria Costa Rica Croatia Cyprus Czech Republic Denmark Egypt Estonia Finland Georgia Germany Gibraltar Greece Guatemala Hungary Iceland Ireland Italy Lat ... more

  • How do I deposit funds into my account?

    Once you are logged into your Betfair account, click on the “Deposit” button found at the top right hand side of our home page, or by clicking here. All payment methods available to you will be displayed on this page.  Simply select one of t ... more

  • Can I cancel my withdrawal?

    This depends on how you have withdrawn your funds and the amount of time that has passed. Which withdrawal method was used? Card: if you have withdrawn to a card, then you can cancel card withdrawals yourself before they have been processe ... more

  • Why is my card being locked?

    All cards registered on Betfair are subjected to security checks. If your card has been locked, this is due to some of the information provided not passing security checks. If the card is Solo or Visa Electron we may need additional documentation to ... more

  • Withdrawing Funds

    ... more

  • Why can't I register my card?

    It could be due to any of the following reasons: Betfair does not accept your card type. The card type you have selected is incorrect. Your card has been issued in a country not in the list of countries accepted by Betfair. The card has already been ... more

  • Can I deposit using an online payment method or eWallet?

    Yes, there are a range of online payment and ewallets available with which you can deposit to your account on Betfair. These payment methods can be used in many countries: Neteller Skrill PayPal Web Money Paysafecard   Depositing with any of t ... more

  • Why do card withdrawals take 2-5 days when card deposits are immediate?

    Card withdrawals are typically processed within 2 to 5 days; however, it might take up to 5 working days for your issuing bank to make the funds available to you. This is a standard practice for most banks, and is out of our control. Please see the ... more

  • Can someone else make a deposit on my behalf to my Betfair account?

    No, Betfair cannot accept deposits from third parties or persons other than the named Betfair account holder. If we identify funds from third parties, we will reject the transaction. Example: If a friend/colleague/family member or anyone other than ... more

  • I have accidentally used the wrong card to deposit – what can I do?

    If you have deposited funds with the wrong card, you will need to withdraw the funds back to the card. Please bear in mind that withdrawals can take up to 5 working days to reach your bank account. ... more

  • How do deposit limits work?

    Every time you make a deposit on the Betfair website, there will be a check to ensure that you are not depositing more than your limit for the previous day, week or month (depending on the time period you have set).  If you try to remove or incr ... more

  • Can I restrict my daily/weekly/monthly deposit amounts?

    Yes. During initial registration you will be given the opportunity to set deposit limit amounts on a daily, weekly or monthly basis. If you would like to update these details, this can be done in the 'My Account' section of the website when ... more

  • Debit or Credit Card Help

    Why do card withdrawals take 2-3 days when card deposits are immediate? Why can't I use my card for withdrawals? How do I change or unregister my card? Why can I not remove my (expired) card? My card deposit has been declined, what do I do? Whic ... more

  • Why can't I register a second card?

    Betfair allow you to register up to three cards at any one time; however you cannot register a second or third card until at least 24 hours after registering your first card. ... more

  • Depositing Funds

    How do I deposit funds? My card deposit has been declined, what do I do? Do I need to deposit funds when opening the account? Can I deposit using an online payment method or eWallet? Can someone else make a deposit on my behalf to my Betfair acco ... more

  • General Payments Help

    Why do card withdrawals take 2-5 days when card deposits are immediate? What are Net Deposits? Which currencies do you accept? Do you accept cards from my country? Can someone else make a deposit on my behalf to my Betfair account? What referenc ... more

  • Withdrawal Time Frames Over Bank Holidays

    Bank Holidays and weekends are not classed as working days. If there is a Bank Holiday or a weekend after you have made your withdrawal, it will take a little longer for the funds to appear in your bank account. We estimate it will reach your bank ac ... more