Withdrawal Queries

Withdrawal Queries Betfair:

 

 

How long does it take for my withdrawal to process?

If you are making a card withdrawal to a card that does not offer the faster withdrawal service, it can take between 2-5 working days to reach your bank. However, weekends and bank holidays are not deemed working days which you'll need to consider when working out when you'll receive your payment. Please see the table below for a guide around when you should receive your withdrawal:

*Please note that the above timescales are given as estimations. In a small number of cases, these timescales can be extended due to factors outside our control, e.g. incorrect expiry dates, old card details etc.

Faster withdrawal methods (such as Visa Direct) enable customers to withdraw their funds instantly or within 2 hours.

 

 

Instant Withdrawals:

 

We are proud to now offer instant withdrawals for Mastercard – meaning you should expect a refund within 1 – 4 hours (for participating banks).  Not all Mastercard banks are eligible for instant withdrawals. If your withdrawal takes longer than four hours, it maybe that your bank is currently not participating. In these cases, withdrawals will take the standard 2-5 working days to reach you.

 

What are instant withdrawals?

Instant withdrawals is a service developed to get your withdrawals back into your bank account faster than ever before! This gives you the capability to receive and manage your balance more efficiently than ever.

It means for eligible withdrawals, any funds that you withdraw from your balance should reach your bank account in less than 4 hours, but usually it's even faster than that.

 

Which withdrawals are eligible?

Not all Mastercard banks are eligible for instant withdrawals. If your withdrawal takes longer than four hours, it maybe that your bank is currently not participating. In these cases, withdrawals will take the standard 2-5 working days to reach you.

All Visa withdrawals are instant however!

 

Why hasn’t my fast withdrawal arrived in my bank account within 4 hours?

It could be that your withdrawal is to a bank which is not currently participating in fast withdrawals functionality, therefore in these cases your withdrawal will take 2-5 working days.

If you are used to receiving your funds within 4 hours, but haven’t done on this occasion, please click on the ‘Get in Touch’ button below this article to get in touch.

 

 For more information on our withdrawal timescales, view our article here

My withdrawal is still not in my bank account, even after 5 working days have passed. What do I do?

If your funds have not appeared in your bank account after 5 working days have passed, contact our Customer Support Team using the ‘Message Us’ button at the bottom of this article. We can place a trace on the transaction for you. For more information on missing withdrawals, read our article here.

How can I check on the status of/cancel my withdrawal?

Withdrawals which are not yet processed will be displayed under “Pending Withdrawals” (to get to this section of our site, follow steps 1 & 2 under the ‘How to make a withdrawal’ heading above and select the ‘Pending Withdrawals’ tab instead of ‘Popular’ or ‘Other Methods’).

You can only cancel your card withdrawal if you are not a UK or Irish Customer

You can cancel a withdrawal from the ‘Pending Withdrawals’ tab. For more information on cancelling withdrawals, you can read our article here.  

Why can't I always choose how I withdraw my funds?

Under our closed loop policy, you must withdraw to each payment method at least the total amount deposited before you are able to withdraw any 'additional' winnings via another chosen payment method. More Information here.

Another reason may be that you have not yet deposited on Betfair with the payment method you want to withdraw to. A deposit is required to ‘activate’ the payment method for use. This deposit can be immediately withdrawn if required.

Why can't I use my card for withdrawals?

There are numerous reasons why a card withdrawal may not be processed:

  • You have not met the requirements of the closed loop policy
  • Some UK issued MasterCards do not provide “collection account” details. This means the issuer has not made available an underlying account for us to pay money back to.
  • You are using a MasterCard issued outside of countries listed below. For more information around Mastercard withdrawal restrictions view our article here.
  • You are using a MasterCard issued within countries listed below but you are trying to withdraw more than what you deposited using that card (see our closed loop policy).
  • You are using a Visa card issued in a country or from a creditor where withdrawals are not permitted.

Depending on which of the above applies to your account, you may be able to choose an alternate payment method to withdraw your funds. However, you may be required to complete some security checks before being allowed to continue. If you are unsure, please contact Customer Service using the ‘Message Us’ button at the bottom of this article.


List of MasterCard issued countries where withdrawals are accepted:
United Kingdom, Ireland, Andorra, Austria, Belgium, Bulgaria, Cyprus, Czech Republic, Denmark, Estonia, France, Germany, Gibraltar, Greece, Hungary, Iceland, Ireland, Italy, Latvia, Luxembourg, Malta, Monaco, Norway, Romania, San Marino, Slovakia, Slovenia, Spain, Sweden, Switzerland and Turkey.

Do Betfair allow withdrawal by Instant Bank Transfers?

Yes! Instant Bank Transfers are a payment method powered by Open Banking and can offer both Instant Deposits and Instant Withdrawals to eligible customers. For more information around Instant Bank Transfers, please click here.

 

Please be aware that it can take up to 90 minutes for your first instant bank transfer to appear in your account. For following transfers, it should be immediate.

Do fees apply to UK Express Bank Transfer withdrawals?

Yes. Fees do apply for UK Express Bank Transfer withdrawals. Any fees applicable will be displayed on the withdrawal page, prior to making your withdrawal. However, Instant Bank Transfers (see previous question) do not have a fee associated with them.

Can I withdraw by cash?

You can deposit into your Betfair account using cash via a Paddy Power shop. Unfortunately, cash withdrawals via a Paddy Power shop are not currently available

 

How To make a withdrawal?

Withdrawing with a mobile device or on desktop is quick and easy.

Before you do so, please be aware that you can only withdraw from your Main Wallet. If you've got funds in another wallet (e.g. Poker account) you'll need to transfer those funds back to your Main Wallet. You can do this on browser by:

·        logging in,

·        selecting the ‘Poker’ tab

·        selecting the arrow next to your balance on the Home Page

·        hitting ‘transfer’ and following the instructions on the next screen

 

and on the Sportsbook/ Exchange App by logging in, hitting either  in the top right and selecting ‘Transfer Funds’:

Browser:             

Sportsbook App:

Exchange App:

Providing all the funds you wish to withdraw are now in your Main Wallet, follow the below steps to request a withdrawal.

  1.  Once you have logged in on the app, click on the account symbol at the top right of the Home Page  and select ‘withdraw’ from the top of the subsequent menu

On browser you can access the withdrawals page by selecting ‘My Account’ in the top right and then ‘My Betfair Account’:

From the following page, a ‘Withdraw Funds’ button is present on the right-hand side. If you are able to withdraw this will be green. If you are not, this will be greyed out.

Alternatively you can log in and visit our withdrawal page available here.

2. Select the ‘Popular’ Tab for Apple Pay/Card/Prizeout (and Other Methods for…you guessed it! other methods)

3. If you have more than one payment method on your account, you may want to review your ‘Net Deposits’ to see if you will be able to withdraw to your desired payment method (to learn how to do that, read our article here)

4. Select the payment method you wish to withdraw to

5. Add the amount you want to withdraw in the box that says ‘amount’.

At the bottom of the page you will see a ‘lock’ symbol when you try to withdraw. This does not mean you cannot withdraw but that this is a secure payment method.

 

Each payment method will have its own minimum withdrawal amount. You will receive an error message if you enter an amount that is too low for the payment method you wish to withdraw to. You can also sometimes check on the minimum withdrawal amount by selecting the ‘i’ (where this is available) next to the method of withdrawal on the withdrawal page.

6. Click ‘Withdraw’

 

Withdrawal by Other Payment Methods

By selecting the Other Methods tab at the top of the page you can withdraw using alternative payment methods by selecting the payment type you wish to withdraw with. Your Registered Payment Methods will be displayed here to show you your options to withdraw.

Please note that you must withdraw to each payment method at least the total amount deposited with that payment method before you are able to withdraw any 'additional' winnings via another chosen payment method. More Information here. 

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