Betfair Help Centre

Your results (75 matched your criteria)
  • Sportsbook: What is the ‘Price Rush’ feature?

    Here at Betfair, we’re all about getting you the best odds for singles betting. Sometimes, you could get a ‘Price Rush’, where we increase your bet to higher odds thanks to the power of the Betfair Exchange. At bet placement we automatically ch ... more

  • Sportsbook: What is the maximum number of selections I can combine in Multiples?

    Currently you can select up to maximum of 25 selections in one Multiple. In addition to you can also place the following full-cover multiples: Trixie - A Trixie is a full-cover multiple bet on three selections. It is made up of 4 bets - 3 Doubles an ... more

  • Sportsbook: Where can I see my bets (history)?

    In order to view your Sportsbook bet history, you may either select the ‘My Bets’ link on the top left hand side of our website or you may select the ‘My Account’ dropdown on the top right hand side of the website and proceed to select the ... more

  • Sportsbook: How do I place a single bet?

    First select the sport and then the event that you want to bet on. When you have chosen, click on the price and your selection will then automatically appear on your betslip on the right hand side of your screen. Enter the amount you want to stake in ... more

  • Sportsbook: Non-Runner Rules

    I bet on a non-runner, what happens to my bet? Bets placed on Antepost markets will be settled as a losing bets. Bets places on Day of the Race markets will have their stakes returned once the non-runner is declared. If you have placed an accumulato ... more

  • Sportsbook: Where do the prices come from and why are they different from the Exchange ones?

    When you bet on Sportsbook you are betting against Betfair rather than against other Betfair customers. Therefore it is Betfair that set the prices and carry the risk. The odds are generally higher for Singles bets (Exchange) than for the same select ... more

  • Sportsbook: Why can’t I ‘dutch’ different selections in the same market with Multiples?

    ‘Dutching’ involves picking more than one possible outcome in a single race and having the accumulative odds reduced to reflect your increased chance of picking a winner. On the Sportsbook Multiples product, each selection forms a different ... more

  • Sportsbook: Can I place a bet on your Sportsbook product including multiples over the phone?

    Our telephone betting team (Telbet) can only place bets on our Sports Betting Exchange and are not able to place bets on any Sportsbook market or any other betting product. ... more

  • If I bet on a selection on the Sportsbook and lay the same selection on the Exchange, is this treated in the same way as backing and laying on the Exchange or is it treated as two separate bets?

    No, it is not the same as backing and laying the same selection on the Exchange. It is in fact treated as 2 separate bets, therefore if you place a bet on a selection on the Sportsbook and lay the same selection on the Exchange you will need to have ... more

  • Sportsbook: What does a 'Dead Heat' in golf mean?

    Jump to: Horse Racing | Golf | Soccer A dead heat in betting is when two or more participants tie for a position in an event.   Horse Racing In horse racing dead heat is declared when 2 or more horses tie. If for example you have staked £10 ... more

  • Sportsbook: Why can’t I combine all my single selections in Multiples?

    In some cases the message ‘Some of your selections cannot be combined’ or ‘Some of your Singles selections cannot be included in Multiples.’ appear. This means that you either have a lay bet selected as a Singles, or have a back bet selected ... more

  • Sportsbook: Can I cancel or amend my bet?

    No. Once Betfair has confirmed your bet placement, you will not be able to change the terms of that bet or cancel or withdraw from that bet under any circumstances. Acceptance of your bet by Betfair concludes the bet. Please refer to the ‘Terms and ... more

  • Sportsbook: How do I place a multiple bet?

    Simply choose your selections as you would for a single, and the betslip will appear on the right hand side of the page and will create your multiple. From here, you then have the option to choose your bet type – double, treble, fourfold, Trixie an ... more

  • Sportsbook: How do I switch between fractional and decimal odds?

    At the bottom of each page, just above the page footer, you find "View odds as:" which enables you to toggle between "Fractional" and "Decimal" odds. Once set, the page will remember your preference the next time you enter the site. ... more

  • Exchange: What is Cash Out and how does it work?

    Cash Out is a product from Betfair that allows you to lock in a profit or loss before waiting for the event to finish. Betfair do the math to offer you a value in real time of your current bets based on the live market prices. Using a single click yo ... more

  • Exchange: What is Cash Out+ on the Exchange mobile app and why should I use it?

    Cash Out+ is a fantastic feature which allows you to Cash Out part of your bet. You can do this, for example, when a game is going in your favour and you wish to reduce your risk while keeping a healthy profit on a selection. Where is Cash Out+ ava ... more

  • Exchange: How does ‘Cash Out’ work on a 'Draw No Bet' market?

    A 'Draw No Bet' market doesn't include the draw option. You can only select either team A or team B to win, and if the match ends in a draw after 90 minutes (plus any injury time), all bets on the market will be void and stakes will be returned. ... more

  • Exchange: Why did I get a different amount when I cashed out to the one advertised?

    Cash Out amounts are not guaranteed as they are based on the live Betfair markets, where prices are constantly moving. This means you may receive more than indicated, or your Cash Out may be unsuccessful or only partially successful. If a Cash O ... more

  • Exchange: What is Cash Out on the Exchange mobile app?

    Cash Out on the Exchange is a Betfair product that allows you to lock in a profit or loss before waiting for the match to finish. Betfair does the maths in real time to offer you the value of your current bets based on live m ... more

  • Sportsbook: How do I change my Sportsbook app to PIN-login?

    Log in to your account. So far so easy. Select 'A-Z Menu'. Click ‘Settings’. Then flick 'On' for the 'Pin Login' setting. Set your pin and you're all set. ... more

  • Exchange: How do I change my Exchange app to PIN-login?

    Log in to your account. So far, so easy, right?! Click ‘AZ Menu’. Select 'Settings'. Select 'Security'. Flick 'Mobile Pin' on. Enter your Betfair password. You're all set! ... more

  • Why can I only view the latest prices logged in with a funded account?

    Only customers logged into an active funded account will be able to view the latest Betfair prices. We do this to discourage extreme usage of Betfair website data by software programs that don’t use Betfair to bet. Your account becomes an ‘active ... more

  • Sportsbook: Are bets covered by my loss and deposit limits?

    Yes. Because Sportsbook bets are funded from the main wallet without a physical transfer needed by you, the product is covered by both sets of limits. ... more

  • How to boost your PC and Internet performance?

    Have you recently experienced a slow site performance? a game error in Casino, Arcade, etc.? a software or browser to freeze or to crash? a disconnection during a game in Poker, Casino, Backgammon, etc.? If so, then it is probably time to check you ... more

  • The Betfair website is not loading correctly. What can I do?

    Whenever there are technical problems from our end, we will endeavour to keep our customers informed via social media. For all the latest updates check us out on Twitter @BetfairCS These instances should be rare however and if you are currently exper ... more

  • What are the recommended technical requirements for your site?

    For the best experience when using Betfair, we recommend you use one of the following platform/browser options: Operation system: Windows XP/Windows Vista/Windows 7: Internet Explorer 10.x or higher Firefox - latest stable version Google Chrome - la ... more

  • Exchange: What are Betfair Points?

    What are Betfair Points? When you bet on the Betfair Exchange, win or lose, we reward you with points. The more you bet on the Betfair Exchange, the more points you accumulate. Betfair Exchange charges Commission on winning bets. The more points you ... more

  • Exchange: If I am a Bookmaker how can I obtain information to determine my UK General Betting Duty liability?

    Complete the form 'Bookmaker - Exchange Information Request' (attached to this FAQ at the bottom). The form has to be signed by an authorised signatory. Submit the form as an attachment to bookmakers@betfair.com. You will receive a confir ... more

  • Exchange: What is the difference between matched and unmatched bets?

    For a bet to be struck, it must be matched with another customer, someone who has an opposing opinion. When submitting a bet offer, bets can be returned as unmatched, partially matched or matched in full. The below example shows a bet that has been ... more

  • Exchange: What can I do with an unmatched bet in SP markets?

    By default unmatched bets ‘lapse’ and are cancelled at the start of the event. You can still choose for this to happen if you wish, and unmatched bets will have “cancel” as their default. However we have added two alternative options: Y ... more

  • Exchange: What happens if there is a dead heat?

    Dead Heat is a tie between two or, rarely, more runners in a race. Usually, a photo finish can determine the winner, but at times it is too close to call. If there is a Dead Heat, you will win part of your bet and lose part of your bet. A Dead Heat i ... more

  • Exchange: What is Best Execution?

    Best execution is the process by which Betfair will match a customer's bet at better odds than asked for, when available. This normally occurs in two ways: the best odds may be only offered at a small stake while the second best odds are at a much l ... more

  • Exchange: What is the ‘Bet view slider’ and how does it work?

    The ‘Bet view slider’ helps you to see the odds available for the amount you want to bet.     When you log in you will see your default bet view value, which has initially been set to £2 (€2). You can change this default value in th ... more

  • Exchange: How do reduction factors work on place markets?

    There is a difference on how the reduction factors work on 'Place' markets compared to 'Win' markets. Win markets reduction factors are calculated to 100% when adding up all runners. In a 'Place' market a single horse has less impact on your chance o ... more

  • Exchange: In a horse race, how will non-runners be treated?

    I bet on a non-runner, what happens to my bet? Bets placed on Antepost markets will be settled as a losing bets. Bets places on Day of the Race markets will have their stakes returned once the non-runner is declared. My bet ... more

  • Exchange: What happens to a Betfair Starting Price (BSP) bet if there is a late non-runner?

    If you place a Betfair Staring Price (BSP) bet and we are unable to remove the non runner until after the race has completed, we will delay settlement of the market whilst we manually reconcile the Starting Price. To do this we apply the non runner's ... more

  • Exchange: Can I see roughly what price I am likely to get before the off when I bet at SP?

    Yes. You will not know what the Betfair Starting Price is until the event starts, as additional bets placed before then will affect the calculation of the price. However Betfair will offer two calculations of the projected SP: Projected SP - which i ... more

  • Exchange: What is the Market Base Rate?

    The 'Market Base Rate' (MBR) is the maximum commission rate you pay on a market and is determined by your country of residence. Examples of how it can affect your bet:  If the 'Market Base Rate' is 5% and your bet stands to make £100 profit, ... more

  • Exchange: What is Commission and how is it calculated?

    What is Commisssion? Betfair Exchange charges Commission on winning bets. We use a Discount Rate" /> reduces the amount of commission you pay and is based on how many  ... more

  • Exchange: What is the Discount Rate?

    Betfair Exchange charges Betfair Points when you win or lose on the Betfair Exchange.   Your Discount Rate reduces the commission you pay and is calculated for you by your accumulation of Betfair Points. Additional Information: Your Discoun ... more

  • Exchange: What are the options 'Keep bet' and 'Take SP' when I have an unmatched bet?

    An Exchange bet is a normal bet placed by choosing the odds of your selection from the market view (as opposed to clicking on the ‘SP’ of your selection). When an Exchange bet is fully or partially unmatched it can be adjusted and cancelled in th ... more

  • Exchange: What is Trading?

    What is Trading? Trading is one of the best and most unique things about Betfair. Trading is having more than one bet in a market; seeking to improve your position or lock in a profit on all possible outcomes. How does Trading work? For an example, y ... more

  • Exchange: What does the term "Lay" mean and what is a Lay bet?

    To lay a bet is to back something not to happen. For example, to lay Manchester United to win their match is to back them NOT to win. If you were to lay them, you would win your bet if they either lost or drew their match. With Betfair you can not o ... more

  • Exchange: Can I see the amounts of money to back and lay at SP?

    You can indeed. SP bets shown in the runner information pop-up, which you can see by clicking the graph icon next to each selection in the market view. In the Traded Table next to the graph, you will see two new columns, backers' stakes and laye ... more

  • Exchange: What is a 'Wincast' or 'First Goal Wincast' market?

    In this market you are betting on what will be the correct combination of the player to score the first goal in the match AND the correct match result/outcome. All bets apply to 90 minutes of play according to the match officials, plus any stoppage t ... more

  • Live Video: Which countries can I watch Live Video from?

    Horseracing UK Racing:Content provided by "At the Races" Available to the world excluding USA, Australia, New Zealand, Japan, Hong Kong, France, South Africa, Sri Lanka, the Caribbean (all islands in the Caribbean Sea, Belize and Guyana) and Israel; ... more

  • Exchange: Why Betfair Starting Price?

    SP is an abbreviation for ‘Starting Price’ and until now has been more widely associated with traditional bookmaking. The method by which SPs are set for each runner varies in different countries. Traditionally in the UK the Starting Price for an ... more

  • What do I need to know around 'Pools Betting'?

    For all information relating to 'Pools Betting' please visit - https://media.colossusbets.com/faq ... more

  • Exchange: Why am I being told to update my browser when I'm using the latest version of Internet Explorer?

    If you are using Internet Explorer 11, but you're being told that you need to update your browser, it is likely that your browser has the ‘Compatibility View’ enabled. The ‘Compatibility View’ tells your browser to use an old version of the r ... more

  • Exchange: Can I request to ‘Take SP’ on an unmatched lay bet if my liability is less than £10? (Minimum liability)

    Yes, but at the off if the liability on the bet is less than £10 the bet will be cancelled and will not be included in the SP reconciliation. For example: As an Exchange layer I decide to lay a horse for £5 (€5) @ 2.0. It is trading at 3.0 s ... more

  • Sportsbook: Do you offer Lucky 15 / 31 / 63 bets?

    Lucky 15 / 31 / 63 bet types - this multiple bet includes singles and upwards on 4, 5 or 6 selections respectively. The following bullet-points set out the number of bets that each Lucky bet type contains: Lucky 15 (4 selections) comprises: 4 Singl ... more

  • Exchange: How to get the most out of Exchange+

    Exchange+ is written in the latest technology and some browsers handle this better than others. To ensure you get the fastest experience possible, please ensure you always use the most recent version of your browser. If you have installed browser add ... more

  • What is ‘Virtual Sports’ and how do I use it?

    WHAT IS VIRTUAL SPORTS AND HOW DO I USE IT? Virtual Sports is a selection of scheduled fixed odds games (events) that use a random number generator (RNG) to decide the outcome. All customers view the same schedules and the same outcomes. All the even ... more

  • Premium Charge - What is it? Will I need to pay it?

    The premium charge is an additional charge which may be applied to a very small percentage (less than 0.5%) of our customers. The charge simply applies on accounts which make a persistant profit and meet a certain criteria. Please note that if you be ... more

  • Sportsbook: What is Acca Edge?

      'Acca Edge' is replacing the 'Acca Insurance' and with that we are now offering the most competitive form of insurance in the industry: Refunding as cash when the competitors refund as free bets Receive your refund straight away whe ... more

  • Exchange: What is my ‘Available to Bet’ balance?

    Your 'Available to bet' or 'Total available' balance is the amount available for you to wager at any given time. Your ‘Available to bet’ balance is your account balance, minus the (current) exposure associated with any bets you have placed that h ... more

  • How much do I need to bet to watch Live Video?

    To watch our Live Video service you might need to place a bet before being able to access the stream. Betfair Live Video is currently free of charge for all content, with the exception of UK, IRE & UAE horseracing. To access to Betfair Live Video ... more

  • Exchange: What is Asian Handicap Betting?

    Asian Handicap is a form of soccer betting which is very popular in Asia (hence the name). ""Handicap"" means that one team receives a “virtual head start”, effectively leading the game by a differing amount or amounts before the game starts. Si ... more

  • Sportsbook: Each Way Edge Help

      What is Each Way Edge? Each Way Edge is a revolutionary new product which allows you to alter the place terms of your Each Way bet. With Betfair you can now choose to add extra places for a small decrease in price, or remove places to increase ... more

  • Sportsbook: How do odds work?

    Betfair Sportsbook uses both fractional and decimal odds, you can switch between the two at any point, either from: Desktop: by selecting either fractional or decimal from the black banner at the bottom of the page. Mobile: by clicking on your balanc ... more

  • Non-Runner Rules

      I bet on a non-runner, what happens to my bet? Bets placed on Antepost markets will be settled as losing bets. Bets placed on Day of the Race markets will have their stakes returned once the non-runner is declared. If ... more

  • Sportsbook: Each Way Terms

    Jump to: Each Way Explained | Place Terms | Each Way Edge Each Way Explained An Each Way (EW, E/W) bet is essentially two separate bets: one for the horse to win, the other for the horse to place in any of the place positions offered in that r ... more

  • Exchange: Get Started with Betfair Exchange

    I want to know more about: Betfair Exchange | Acca Edge" /> | ... more

  • Tote Help

    What is the tote? The tote is a dividend paid out from a betting pool. Instead of offering fixed odds like traditional bookmakers, payouts are calculated after the off, when the betting pool is closed. Where can I find the Tote? From our Exchange, i ... more

  • Betfair Exchange Outage

    What is Betfair's definition of an outage? The point at which Betfair disables betting on www.betfair.com/exchange.  Please note - Should Betfair Mobile and/or our API go down but the desktop still be accessible, you will be able to continue bet ... more

  • Ante Post Betting

    Ante Post betting is when a market exists in advance of an event. This way you can place your bet well in advance of the sports event. Unless otherwise specified all selections that are Non-Runners are counted as losers. Rule 4 is not applied. Grand ... more

  • Handicap Betting in Betfair

    Betfair offers you handicap betting in different sports and markets through its Sportsbook. These bets don’t cover Asian handicap betting modality (bets that don’t offer the ‘tie’ selection as an event result). The handicap betting markets t ... more

  • Each Way Terms - 3 places at 1/5 odds

    Jump to: How it works | How it works with a non runner Each Way Terms - 3 places at 1/5 odds If the Each Way Terms are 3 places at 1/5, this is what happens: My horse is a winner This means you will be paid for your win part of your bet at the od ... more

  • Each Way Terms - 4 places at 1/4 odds

    Jump to: How it works | How it works with a non runner Each Way Terms - 4 places at 1/4 odds If the Each Way Terms are 4 places at 1/4, this is what happens: My horse is a winner This means you will be paid for your win part of your bet at the ... more

  • Cookie Policy

    What is a cookie? Cookies are text files containing a small amount of information that are downloaded to your device when you visit a website. They are generally used by most websites to improve your online experience and to ensure that content and f ... more

  • Privacy and Data Protection

      Betfair Privacy Policy This Privacy Policy does not apply to residents of Australia and New Zealand. To view Betfair Australia's Privacy Policy please click here.   Introduction Betfair Limited (“Betfair”), as data controller, want ... more

  • Cookie Policy

    Betfair's websites (including those optimised for mobile devices) and mobile applications use cookies and similar technologies to manage login sessions, provide personalised web pages and to tailor advertising and other content to reflect your specif ... more

  • Same Game Multi FAQ’s

    How does a Same Game Multi work?Simply add multiple selections from any tab to create a bet. Open the betslip, enter your stake in the Same Game Multi section and place your bet. Available markets can be seen under the Same Game Multi tab What happe ... more

  • How to place a Same Game Multi bet on Desktop

    If your looking to place a Same Game multi on desktop, we'll outline the steps below. For mobile, check out our dedicated mobile article here. To place a Same Game Multi simply hit the arrow to the right of your desired match as shown in the Real Mad ... more

  • How to place a Same Game Multi bet on Mobile

    If your looking to place a Same Game multi on mobile, we'll outline the steps below. For desktop, check out our dedicated desktop article here. To place a Same Game Multi simply tap the Same Game Multi option from the tabs along the top of your ... more