Account Help

Contact Verification

We want to make sure that the details you've used to register your account with us are correct in order to keep your account secure and that when we need to get in touch with you that we know it’s going to the right place.

Opening an Account

This article provides information on how to open an account

How to verify your account

We're required to verify every account holder we have to comply with regulations and in line with our commitment to safer gambling. We will attempt to electronically verify your account where possible. If we are unable to verify you, we may ask

My account is suspended

Why is my account suspended? There are a number of reasons for which we suspend accounts:

Password & PIN Queries

This article details information around Password and PINs on Betfair.

Reopen a closed account

This article provided you with key information on how to re-open your closed account, and answers some questions you may have.

Forgotten My Password or Username

Forgotten your log in details? If you've forgotten your username, simply click here and follow the instructions. You will receive an email from us with your username. (Please check your junk/spam folders in case our email is not recognised).

Two-Step Authentication Help

Betfair’s two-step authentication reduces the chance of having your account compromised. That’s because in an addition to your username and password Betfair will ask you to enter a one-time code, which will be sent to your phone via SMS or displayed

What is the corporate identity verification process?

Corporate Accounts In line with our policy for individual customers, Betfair also has a policy of verifying corporate customers. As the nature of the customer is very different, the requirements have been tailored to accommodate these differences. A

Marketing Preferences

At Betfair, we understand that there may be times when you want to reduce the volume of gambling related advertising you see. It's easy to change your advertising preferences for our products and this article explains how.

Sportsbook: Where can I see my bets (history)?

In order to view your Sportsbook bet history, you may either select the 'My Bets' link on the top left hand side of our website or you may select the 'My Account' dropdown on the top right hand side of the website and proceed to select the 'My Bets'

How do I close my account?

First, we recommend that you withdraw any remaining funds from your account before you close it.

What is an 'Inactive' account fee?

 Betfair does not charge inactive account fees.

Subject Access Request (SAR)

You have a right to request a copy of the personal data that we hold about you.

Erasure Request/Right to be Forgotten.

You have the right to request us to erase your personal data where we have no compelling reasons to continue storing or processing your data.

Changing your personal details

At Betfair we take your personal details at the point of registration, but you can update these yourself at any time. It is advised that you keep this section up-to-date should we ever need to contact you.

Can I change my username?

This article details information on changing your Betfair username.