Important Update - Prizeout
From 20th May 2024 we will no longer be offering Prizeout as a withdrawal option and it will disappear from our withdrawal pages. For other withdrawal methods, visit our withdrawal pages here.
Prizeout is a withdrawal method available for Betfair customers in the UK and Ireland.
Withdrawing with Prizeout will allow you the option to withdraw your winnings via a Gift Card instead of withdrawing to your bank or to another payment method.
Prizeout offers exclusive deals and offers to users in the form of digital Gift Cards and will often have attractive offers with great brands.
How will I receive my Gift Card?
Your Gift Card details will be sent by Prizeout to the email address on your Betfair account. Please be sure to check your junk folders in case it has been received from Prizeout. You can use the Gift Card Code and Pin received in the email to redeem online. To redeem in store, scan the barcode on the claim page on your mobile device or print out the claim page and present the barcode to the cashier.
What email address will my Gift Card be sent to?
Please make sure before you decide to Withdraw with Prizeout that you have checked your email address on file for Betfair is up to date and the one where you wish to receive your email. You can check this by reviewing the details on your account by clicking here.
How long will it take to receive the email with the Gift Card details?
Your Gift Card will be sent within minutes to your email address registered on your Betfair account. Please note that in certain situations there may be a slight delay, as we aim to protect our customers and keep your funds safe. Please also be sure to check your junk folders in case the email from Prizeout has been received here.
How do I claim my Gift Card from the email received?
The email received from Prizeout will detail how to claim your Gift Card, using the Gift Card Code and Pin. You can go through the claim process as many times as you need. If you ever delete your Gift Card, you can reclaim it with the link and pin/token you received in the original email.
- Open the email from Prizeout with the subject "Claim Your XXXXXXXX Giftcard!".
- Click on Claim Your Gift Card
- You will then be prompted to enter a secure Security Number depending on what brand Gift Card you are claiming
For more information on how to claim your Gift Card or any issues with the Gift Card claim code or Pin, please click here, to refer to the Prizeout Help Centre page on this topic.
What happens if choose a Gift Card with a lower value to my original withdrawal?
Once you have chosen amount to withdraw and are taken to Prizeout page, you will be able to edit the amounts to review what Gift Cards are on offer. Whatever amount you select on the ‘Withdraw’ page in your Betfair account is not automatically withdrawn, you can change your mind in Prizeout and toggle the filter up or down, to find the Gift Card that suits you best.
The amount used to fund your gift card will be taken from your Betfair balance, the same way it would be with a regular withdrawal.
I didn’t receive an email with my Gift Card – what should I do?
Please check your email address on file for Betfair is up to date, as this should be where you receive your Gift Card. You can check this by reviewing the details on your account by clicking here. If you have not received your Gift Card, or do no longer have access to this email address, we advise that you update your details on your Betfair account and contact Prizeout directly regarding the Gift Card, by clicking here.
Please also be sure to check your junk folders in case the email from Prizeout has been received here.
Can I exchange my Gift Card?
No. Once a Gift Card is redeemed and Prizeout has sent you an email to claim it, we are unable to exchange the Gift Card or cancel the Gift Card and refund your account.
If you have additional questions on this topic we recommend referring to the Prizeout Help Centre by clicking here.
I lost my Gift Card Code/Pin, what should I do?
If you are unable to locate your Gift Card/Pin – you should reach out to Prizeout, who will be more than happy to help. The best way to do this is to refer to their Help Centre Page , here, or to contact them directly here.
Can I get a physical Gift Card?
No. Prizeout only offer digital Gift Cards, the details of which will will be sent to the email address on your Betfair account. You can use the Gift Card Code and Pin received in the email to redeem online. To redeem in store, scan the barcode on the claim page on your mobile device or print out the claim page and present the barcode to the cashier.
Can I cancel my Gift Card and get a refund?
Once a Gift Card is redeemed and Prizeout has sent you an email to claim it, we are unable to cancel the Gift Card order or to refund your account or exchange it for another Gift Card. If you have an issue here, Prizeout will be best placed to answer and we would advise referring to their Help Centre Page, here.
What are the limits for withdrawing with Prizeout?
Please note there are some limits on Prizeout withdrawals. The minimum withdrawal using Prizeout is £/€5 per transaction and the maximum withdrawal is £/€500 per transaction. This value relates to the withdrawal value being taken out of your Betfair account balance, not the monetary value of the Gift Card. You can also only choose one Gift Card per withdrawal.
Please note that once you have chosen a Gift Card and made a successful withdrawal with Prizeout, the Gift Card will be sent to your Betfair email.
If you have any questions after this Prizeout are best placed to answer these – we advise referring to their Help Centre Page or contacting them directly using the links below if your query is not covered in the above article.