The Betfair website is not loading correctly. What can I do?

Whenever there are technical problems from our end, we will endeavour to keep our customers informed via social media. For all the latest updates check us out on Twitter @BetfairCS

These instances should be rare however and if you are currently experiencing problems accessing or navigating the site, please try the following troubleshooting tips:

Generally most issues with the Betfair website will be due to a 'caching' issue. This is when your internet browser holds ‘out of date’ information in the history folder, which conflicts with the page the browser is attempting to load.
Each time a web-page is viewed, your PC saves certain information and this can cause problems as the memory cache becomes too full over time. To clear this:

  1. Within your browser (no matter what browser you are using) simply press CTRL+SHIFT+DELETE (as detailed in the below image). This will open a new window in which there will be an option to delete the browser history.
  2. Mark ‘Temporary Internet files’ or ‘Cache’ and ‘Cookies’;
  3. Confirm operation by clicking Delete/Clear;
  4. Please restart your browser to affect the Cache deletion.

- Enabling Cookies

To access the Betfair site you will need to enable Cookies; to do this:

For Internet Explorer:
1. Select ‘Tools’ and then ‘Internet Options’;
2. Within the ‘Privacy’ tab click on ‘Sites’;
3. Type ‘’ in the ‘Address of Web site’ and then click on ‘Allow’;
4. Click ‘OK’ to save, and close down the ‘Internet Options’ window;
5. Cookies will now be enabled for the Betfair site only.

For Mozilla Firefox:
1. Select ‘Tools’ and then ‘Options...’;
2. Select the Privacy panel;
3. Set 'Firefox will:' to 'Use custom settings for history';
4. Click on ‘Exceptions’ and type ‘’ in the ‘Address of Web site’ and then click on ‘Allow’;
5. Click ‘Close’ to save, and close down the ‘Options’ window by clicking ‘OK’;
6. Cookies will now be enabled for the Betfair site only.


If this has still not resolved please contact us for further assistance.

Did this help?

Not found the answer you were after?

The quickest way to get in touch