Betfair Help Centre

Your results (30 matched your criteria)
  • How do I open an account?

    You can create an account with us one of the following ways: simply clicking here going to our homepage (www.betfair.com) and click on "Join Now" on the top right corner of the page. You'll be directed to our registration page where you n ... more

  • Sportsbook: How do I change my Sportsbook app to PIN-login?

    Log in to your account. So far so easy. Select 'A-Z Menu'. Click ‘Settings’. Then flick 'On' for the 'Pin Login' setting. Set your pin and you're all set. ... more

  • PIN Login Help for Mobile Apps

    PIN-based authentication is a security and usability feature for Betfair’s mobile applications. It allows you to quickly login to your account by typing a 4 digit authentication pin. If you need any help changing your PIN, simply choose the Ap ... more

  • Can I monitor logins to my account?

    We've added a handy new feature under the 'My Security' section which lets you review all of the access to your Betfair account. Essentially, you can check this section to verify the date, time, country and Internet Protocol Address for each login. I ... more

  • What can I do if I think I may be gambling too much?

    If you have any concerns about whether you are gambling too much or if you feel that you may be getting out of your depth, then please think very carefully about what you should do next, and whether you should continue betting. Think about using our ... more

  • What should I do to protect my personal computer?

    Your computer has the potential to become the target of an attack by a criminal hacker. Their goal might be to capture your personal information, use your machine to attack others or it could even be used to store illegal data. Here's what you can do ... more

  • Why can I only view the latest prices logged in with a funded account?

    Only customers logged into an active funded account will be able to view the latest Betfair prices. We do this to discourage extreme usage of Betfair website data by software programs that don’t use Betfair to bet. Your account becomes an ‘active ... more

  • How should I protect my personal information?

    Your personal information is valuable, both to you and to fraudsters. Betfair understands this, and we have developed secure processes which further reduce the risk of your details getting into the wrong hands. For example, our processes ensure that ... more

  • What is my TAN (Telephone Account Number)?

    Your TAN (Telephone Account Number) is a unique code that allows you to bet via our Telephone Betting Service. To use your account over the phone you must quote your TAN when calling our Telephone Betting Desk. This number can be found as follows: L ... more

  • Can I change my username?

    For accounts that already have a username, unfortunately, you will not be able to change this. However, if your username is an e-mail address we would like you to take a few minutes to create a new username. To do this you just need to follow some ... more

  • How can I better protect myself online?

    Be aware of phishing emails. Betfair emails will be sent in the same format and structure at all times. We will never request you to update your details/passwords by clicking on a link via email. If at any time you wish to update information always l ... more

  • How do I set a new and secure password?

    It’s very simple to change your password in 5 easy steps, it will only take a couple of minutes: Changing your password from a web browser 1.     Login to your Betfair account. 2.     From the top r ... more

  • Why do you need my personal details?

    Every person who wants to use Betfair must first open an account. Transparency is a key pillar of our business and we hold all the relevant details of all our customers. This is of benefit to you as well: all your details are securely stored so that ... more

  • How do I report a security incident?

    If you believe that you have discovered a vulnerability in a Betfair product or have a security incident to report, email csirt@betfair.com. Please include a detailed summary of the issue, including the name of the product (e.g. Exchange, Sportsbook, ... more

  • What is ISO 27001?

    ISO 27001 is the International Standards Organisation Security certification that has recently been awarded to Betfair by the British Standards Institution (BSI). This prestigious award confirms Betfair's ongoing commitment to its customers by ensuri ... more

  • What is Betfair doing to protect you?

    At Betfair, the security of your personal information is a priority. Here are some of the ways we help to protect you and your account: Login information is always submitted encrypted. When you log in to our website, your username and password are s ... more

  • What are Trojans?

    This attack is derived from the classical myth of the Trojan Horse. Trojans are applications that masquerade as legitimate and often interesting software. Links or attachments in emails from people you dont know should always be treated with suspicio ... more

  • What is Spyware?

    Spyware is another type of Trojan that performs activities on your computer without your knowledge. Typically, Spyware monitors your computing habits to gather personal information. This can be analysed to provide advertising information, collect cre ... more

  • What is Adware?

    This is also a type of Trojan. Adware refers to software which automatically plays, displays, or downloads advertising material to your computer. Adware is usually comes bundled with freeware software to generate advertising income. Follow the tips i ... more

  • What is Phishing?

    Phishing attacks are carried out by an attacker who sends a genuine looking communication, such as an email, to their victim claiming to be from a company with which they have dealings, e.g., Betfair. These spoofed emails will ask you to “verify yo ... more

  • How can I identify phishing e-mails?

    A Phishing (or spoofed) email will try to represent a well-known company such as Betfair and request personal information from you, the customer. The following are some characteristics to help you identify Phishing emails: Common or general greeting ... more

  • How can I identify phishing websites?

    The following are some characteristics of Phishing websites. Hidden Address bar Many Phishing websites disable the browser’s ‘address bar’, meaning that the address of the website you are visiting is not visible to you. This is deliberate so th ... more

  • Two-Step Authentication Help

    Betfair’s two-step authentication reduces the chance of having your account compromised. That’s because in an addition to your username and password Betfair will ask you to enter a one-time code, which will be sent to your phone via SMS or displa ... more

  • Exchange: What is the Market Base Rate?

    The 'Market Base Rate' (MBR) is the maximum commission rate you pay on a market and is determined by your country of residence. Examples of how it can affect your bet:  If the 'Market Base Rate' is 5% and your bet stands to make £100 profit, ... more

  • Exchange: What is the Discount Rate?

    Betfair Exchange charges Betfair Points when you win or lose on the Betfair Exchange.   Your Discount Rate reduces the commission you pay and is calculated for you by your accumulation of Betfair Points. Additional Information: Your Discoun ... more

  • What is a DDoS attack?

    A DDOS (Designated Denial of Service) Attack is a technique used by criminals to disrupt or crash websites. It works by sending millions of page requests to a website (just like when you hit F5 to refresh a webpage), until it eventually crashes. You ... more

  • How do I raise a complaint?

    We like to ensure that all our customers are fully satisfied with the products and service that we offer. However we recognise that there are those rare occasions where we have not been able to meet your expectations. Where this is the case we would ... more

  • How do I confirm my deposit, loss or transfer limit changes?

    Any increases of your deposit, loss or transfer limits will only take effect if you confirm this change after 7 days onwards. See below how this confirmation is done: Deposit limits: Login to Betfair Go to My Account --> Player Protection p ... more

  • Betfair is removing support for SSLv3? Am I affected?

    Why will old browser versions no longer be able to access Betfair’s website? Betfair is removing support for SSLv3 starting from November 2015.  SSLv3 is an encryption mechanism released in 1996 that is used to help secure information as ... more

  • What is an ‘Inactive’ account fee?

    If you have not logged in to your Betfair account in over 13 consecutive months, your account is considered ‘Inactive’. Once an account is inactive, your Betfair account balance will be charged a fee each month until you: login and reactiv ... more