How should I protect my personal information?
Your personal information is valuable, both to you and to fraudsters. Betfair understands this, and we have developed secure processes which further reduce the risk of your details getting into the wrong hands.
For example, our processes ensure that nobody from Betfair will ever contact you and ask for your password or for your personal payment or financial details. Any emails or phone calls that ask for such information are bogus and fraudulent.
Do not respond to these scammers. If you suspect that somebody is misrepresenting themselves as a Betfair employee on the phone ask the caller for details of the issue, disconnect and contact Betfair immediately. If its an email, do not respond to the sender. Instead contact Betfair and we will be able to advise on the best course of action.
If you have any concerns or questions, or if you suspect your details may have been compromised, get in touch with us via the Contact Us section and will investigate.