Serbia closure FAQs

1. Why is your site no longer accessible from Serbia?
We can no longer offer our product to customers with a Serbia country of residence or customers located in Serbia.

 

2. Can I use a VPN or proxy server to access your site from now on?
Customers with a Serbia country of residence or customers located in Serbia will no longer have access to the website.

 

3. I don't live in Serbia anymore; will I be able to continue using the site?
If your country of residence is no longer Serbia you will have to register a new account reflecting your new address and Country of Residence. All accounts that have Serbia as their Country of Residence will be automatically closed from 28th June.

 

4. I am a Serbian resident; can I use Betfair when outside of Serbia?
You can use your Betfair account when outside of Serbia only if your Country of Residence is not Serbia.

 

5. I have sent money to my Betfair account via bank transfer and it will not credit before the 28th June what will happen to my money?
All customers no longer able to access their account to withdraw funds will be required to contact customer services to retrieve funds.

 

6. Can I withdraw my balance?
Yes. All customers with funds remaining in their account are asked to withdraw their balances by the 28th June. Failure to do so may significantly delay the duration until funds can be returned. All customers no longer able to access their account to withdraw funds will be required to contact customer services to retrieve their outstanding funds.

 

7. How can I withdraw my funds?
Funds can be withdrawn through the usual methods until the 28th June. If funds have not been withdrawn after this date please contact customer services to return all outstanding funds.

 

8. Can I trade on markets where I have open positions?
From 25th June all access to the Betfair site will be blocked and no trading or betting will be possible. We encourage all customers to cash/trade out of any open positions or matched bets and remove all unmatched bets from the exchange before the cut off. In the event a bet or trade settles after 25th June, winnings will credit the customer's account and the customer will be required to contact customer services to retrieve their funds.

 

9. I currently have matched and unmatched bets on the Exchange, what will happen to those?
From 25th June all access to the Betfair Exchange will be blocked and no trading or betting will be possible. We encourage all customers to cash/trade out of any open positions and remove all unmatched bets from the exchange before the cut off.

 

10. What will happen to the bets I have already placed on Sportsbook and Exchange?
In the event a bet or trade settles after 25th June, winnings will credit the customer's account and the customer will be required to contact customer services to retrieve their funds.

 

11. What will happen to my free bets/bonuses I have not yet used?
All free bets/bonuses not used by 28th June will expire and be unable to be utilized.

 

12. Can I still withdraw my funds after 28th June? If so, how do I do this?
Yes. Funds can be withdrawn through the usual methods until the 28th June. If funds have not been withdrawn after this date please contact customer services to return all outstanding funds.

 

13. What happens if I do not withdraw my funds before 28th June?
You will need to contact customer services to retrieve your funds.

 

14. What can I do with my Exchange Games balances?
Customers with balances in their Exchange Games Account are kindly asked to transfer funds to the main wallet by 26th June 2019 to ensure funds within the Exchange Games wallet can be withdrawn before the 28th June 2019.

15. I live in Montenegro, will I still have access to my account?
Some customers in Montenegro may experience issues when we shut down.  Please contact customer services to address any issues.