Betfair Help Centre

Why can't I access my Betfair account?

There are a number of reasons why you might not be able to access you Betfair account, which of the following messages are you receiving?


Your Betfair Account has been Suspended

It may be that we've had some trouble verifying your account.

Information about what you can do to get your account up and running can be found here. Make sure to check your e-mail account as we may have dropped you an e-mail explaining why, and details of any additional information we may need.


Your Betfair Account has been Locked

Most commonly your account will display as locked because you've tried to log in with the wrong password or security answers a couple of times, you may be able to resolve this by:

  • Checking that you are using the right username, you can check this here.
  • Resetting your password by e-mail or SMS, click here for more information on this.

Still having trouble? Contact us by Live Chat or over the Phone and we'll take a look for you.


Your Betfair Account has been Closed

If you are receiving a message that your account has been closed, we may have e-mailed you explaining why.

Please be sure to check your e-mails, and if you still want to speak to us about this then simply get in touch.