The information below is specific to any customer who has not registered from the UK, Ireland, Spain, Bulgaria and Denmark.
How do I know if I've qualified for a bonus?
To see whether you currently have any bonuses available - simply click on "My Bonuses" at the top left of the betfair.com/sport website page - or by pressing on the cash balance display at the top of the Sportsbook mobile app, and then navigating to "My Bonuses" in the "My Account" list.
This page will show you which bonuses you've qualified for, details of what you can use your bonus on, and the expiry date. The page will also list bonsues you've used and any that have expired.
You can also see the total balance of the bonuses you have to use on Sportsbook at the top of the website or mobile page.
When will I receive my bonus?
Most promotions offering bonuses will pay out the bonus immediately once qualifying steps have been completed. Your bonus balance at the top of the website or mobile page will be updated as soon as the bonus is awarded. You can also check the My Bonuses page.
How do I use my bonus?
Once you have received your bonus, it will be used automatically at bet placement before any funds from the balance in your main wallet - as long as the bet(s) match the terms and conditions stipulated in the promotion i.e. sport, minimum odds, bet type. Enter the stake value as normal. If it is less than the bonus then the remaining amount will be left in the bonus balance.
If your bet wins, your profit will be kept in the bonus wallet balance until turnover requirements have been met - before being transferred into your main wallet.
When do I get winnings from my bonus?
Once turnover requirements are completed, all qualifying bets must settle before the expiry date of the bonus before any winnings are transferred into the main wallet for you to use or withdraw. If any bet settles after the bonus expiration date, the bonus and pending winnings are lost.
Can I use my bonus for both singles and multiples?
It depends on the terms and conditions of the particular promotion. Please refer to the terms and conditions on how you can use your bonus.
Sportsbook bonuses can never be used on the Exchange.
What happens if I enter a stake for the bet that is less or more than the bonus amount?
If your stake is less than the bonus: The stake amount will be deducted from the bonus amount. Any remaining bonus can be seen in the bonus wallet and can be used for other bets.
If your stake is more than the bonus: The bonus will be used in full and the remaining stake will be paid from the balance in your main wallet. You will need to have sufficient funds in your balance to cover the difference otherwise you will be unable to place the bet.
Can I withdraw my bonus?
No, your Sportsbook bonus cannot be withdrawn from the bonus wallet, but winnings generated from the Sportsbook bonuses and any remaining bonus will be credited to your main wallet once the turnover requirements have been met and all qualifying bets have settled.
What does 'wait for your qualifying bets to settle' mean?
Once turnover requirements are completed, you must wait until all qualifying bets have settled before any winnings are transferred into the main wallet. Bets must settle before the bonus expiry date otherwise the bonus and pending winnings are lost.
How does "buy-in" work in promotions?
Buy-in is the amount you need to contribute from your own main wallet funds to the promotion to be able to get an additional bonus to bet with. The buy-in and the bonus amounts will be paid into the bonus wallet and remain there until either the bonus expires or you complete the turnover requirements.
What are "turnover requirements" on bonuses?
Some bonuses may stipulate a turnover requirement. This is the amount that has to be bet using funds in the bonus wallet before any winnings generated from the bonus become withdrawable. All bonus winnings are kept in the bonus wallet until the turnover requirements are complete.
Why did my bet not qualify towards the bonus turnover requirements?
Bets only progress Sportsbook bonus turnover requirements if they meet the specific terms and conditions of the promotion i.e. eligible sport, bet type, minimum odds.
Why did my bet use funds from my main wallet rather than the bonus?
There are two possible reasons: