How do I raise a complaint?

We like to ensure that all our customers are fully satisfied with the products and service that we offer. However we recognise that there are those rare occasions where we have not been able to meet your expectations. Where this is the case we would like to hear from you as soon as possible. Please email us directly here (Please remember to include your username and details of previous correspondence).

If you have not raised your complaint firstly through our Customer Support Team, your email will be redirected to this team and you will be provided with a response as soon as possible.