Payment is not yet processed by Betfair
You can cancel card withdrawals before they have been processed by us (up to 24 hours). Withdrawals which are not yet processed will be displayed under “Pending Withdrawals” in “My Account” --> “Withdraw Funds from Betfair”. You can reverse a pending withdrawal by clicking on the “Reverse” button and your withdrawal will be instantly returned as an available balance in your Betfair account. Please note, this feature is not currently available for UK & Irish customers.
Payment has already been processed by Betfair
Should your withdrawal have already been processed from Betfair’s end, it is very likely that your bank, card issuer or e-wallet client holds the funds in a temporary or “suspense” account as the details they hold for the payment method are no longer valid. In this case, you will need to contact us and we will be able to provide a proof of this transaction which you will need to present to your bank to trace the funds.
Please note that your withdrawal value will appear under the description ‘BETFAIR’ on your bank statement.