Why haven't I been credited for a promotion I was e-mailed?

The information below is specific to any customer who has registered from the UK or Ireland. If you are viewing this page having registered from another country, please click here for Sports Bonus help.


All of our e-mail promotional offers have a 'to-be-credited-by' date. You can find when this date is by clicking on the 'Terms and Conditions' link at the bottom of the promotional e-mail you've been sent.

If the 'to-be-credited-date' has passed, you've met all of Terms required to qualify for the promotion then please get in touch with Customer Service.

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