Poker: How do you refund cancelled or disrupted tournaments?

INTERRUPTED TOURNAMENTS PAYOUT POLICY


Heads-Up Tournaments

  • Both players receive a refund of buy-in + fee.


Sit and Go's (SNG) Tournaments

  • Eliminated players do not receive a refund.
  • Remaining players receive refund made up as follows:
    i) Buy-in and Fee is returned.
    ii) Each player receives and equal share of the buy-ins from the eliminated players.  


Multi Table Tournaments (MTT) - Guaranteed Prize

The settlement is dependant upon what stage the tournament is at when it is interrupted:

Prize money stage not reached (if the tournament is still in the re-buy stage then the prize pool will be the total of the buy-ins + add-ons. Once the re-buy period has closed then the prize pool will be the advertised guaranteed prize):

  • Eliminated players do not receive a refund
  • Remaining players receive a refund made up as follows:
    i) Buy-in(s) and fee returned
    ii) The balance of the prize fund is paid out as follows:
        a) 50% of the fund shared equally among the remaining players
        b) 50% distributed proportionally in line with the players chip counts.

Prize money stage has been reached:

  • Eliminated players do not receive a refund
  • Remaining players receive a refund made up as follows:
    i) Buy-in(s) and fee returned
    ii) Each player is awarded an amount equal to the prize that the next eliminated player would have received if the tournament was not interrupted.
    iii) Of the remaining prize pool 50% is distributed equally among the players and 50% is distributed in proportion to their chip counts


Multi Table Tournaments (MTT) - No Guaranteed Prize

The settlement is dependant upon what stage the tournament is at when it is interrupted:

Prize money stage not reached.

  1. Eliminated players do not receive a refund
  2. Remaining players receive a refund made up as follows:
    i) Buy-in(s) and fee returned
    ii) The balance of the prize fund is paid out as follows:
        a) 50% of the fund shared equally among the remaining players
        b) 50% distributed proportionally in line with the players chip counts.

Prize money stage reached:

  1. Eliminated players do not receive a refund
  2. Remaining players receive a refund made up as follows:
    i) Buy-in(s) and fee returned
    ii) Each player is awarded an amount equal to the prize that the next eliminated player would have received if the tournament was not interrupted.
    iii) Of the remaining prize pool 50% is distributed equally among the players and 50% is distributed in proportion to their chip counts.


Freerolls

The settlement is dependant upon what stage the tournament is at when it is interrupted:

Prize money stage not reached:

  1. Eliminated players do not receive a prize
  2. Remaining players receive a prize made up as follows:
    a) 50% of the fund shared equally among the remaining players
    b) 50% distributed proportionally in line with the players chip counts.

Prize money stage reached:

  1. Eliminated players do not receive a prize
  2. Remaining players receive a prized made up as follows:
    i) Each player is awarded an amount equal to the prize that the next eliminated player would have received if the tournament was not interrupted.
    ii) Of the remaining prize pool 50% is distributed equally among the players and 50% is distributed in proportion to their chip counts.


Note:
The poker room reserves the right to make manual adjustments to any payments in order to ensure that all players have received a fair settlement.