The matter of aborted games is likely to occur due to the fact that we work with a third party company, so each transaction gets passed from Betfair to the 3rd Party company and back to Betfair. All of this happens in a matter of seconds, and is the same for each spin on a slot or a hand of blackjack. So, even though we would prefer if this never happened, it is not uncommon.
When customer’s do get aborted games we cannot be held liable for any winnings the customer may have won, as we are not liable for any funds that are lost whilst playing on our product. However, we always refund games that have been aborted.