Netherlands closure FAQs

1. Why is your site no longer accessible from the Netherlands?
We are no longer offering our product to customers with a country of residence from the Netherlands or customers located in the Netherlands.

 

2. I don't live in Netherlands anymore; will I be able to continue using the site?
If your country of residence is no longer Netherlands you will have to register a new account reflecting your new address and Country of Residence. All accounts that have Netherlands as their Country of Residence will be automatically closed from 30.09.2021.

 

3. I am a resident of the Netherlands; can I use Betfair when outside of the Netherlands?
You can use your Betfair account when outside of the Netherlands only if your Country of Residence is not the Netherlands.

 

4. I have sent money to my Betfair account via bank transfer and it will not credit before the 30.09.2021 what will happen to my money?
All customers no longer able to access their account to withdraw funds will be required to contact customer services to retrieve funds.

 

5. Can I withdraw my balance?
Yes. All customers with funds remaining in their account are asked to withdraw their balances by the 30.09.2021. Failure to do so may significantly delay the duration until funds can be returned. All customers no longer able to access their account to withdraw funds will be required to contact customer services to retrieve their outstanding funds.

 

6. How can I withdraw my funds?
Funds can be withdrawn through the usual methods until the 30.09.2021. If funds have not been withdrawn after this date please contact customer services to return all outstanding funds.

 

7. Can I trade on markets where I have open positions?
From 30.09.2021 all access to the Betfair site will be blocked and no trading or betting will be possible. We encourage all customers to cash/trade out of any open positions or matched bets and remove all unmatched bets from the Exchange before the cut off.

 

8. I currently have matched and unmatched bets on the Exchange, what will happen to those?
From 30.09.2021 all access to the Betfair Exchange will be blocked and no trading or betting will be possible. We encourage all customers to cash/trade out of any open positions and remove all unmatched bets from the Exchange before the cut off.

 

9. What will happen to my free bets/bonuses I have not yet used?
All free bets/bonuses not used by 30.09.2021 will expire and be unable to be utilized.

 

10. Can I still withdraw my funds after 30.09.2021? If so, how do I do this?
Funds can be withdrawn through the usual methods until the 30.09.2021. If funds have not been withdrawn after this date please contact customer services to return all outstanding funds.

 

11. What happens if I do not withdraw my funds before 30.09.2021?
You will need to contact customer services to retrieve your funds.

 

12. What can I do with my Games balances?
Customers with balances in their Games Account are kindly asked to transfer funds to the main wallet by 28.09.2021 (2 days before closure) to ensure funds within the Games wallet can be withdrawn before the 30.09.2021.

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