Country Closure FAQs - 27th July 2021

Country closure FAQs*

1. Why is your site no longer accessible from where my account is registered?
We can no longer offer our product to customers from the country of residence as referenced within the corresponding e-mail.

2. I don't live in this country anymore; will I be able to continue using the site?
If your country of residence is no longer accurately reflected, you will have to register a new account reflecting your new address and Country of Residence. All accounts that have their Country of Residence set as the one in the corresponding e-mail, will be automatically closed from 27th July 2021.

3. I have sent money to my Betfair account via bank transfer and it will not credit before the 27th July 2021 what will happen to my money?
All customers no longer able to access their account to withdraw funds will be required to contact customer services to retrieve funds.

4. Can I withdraw my balance?
Yes. All customers with funds remaining in their account are asked to withdraw their balances by the 27th July 2021. Failure to do so may significantly delay the duration until funds can be returned. All customers no longer able to access their account to withdraw funds will be required to contact customer services to retrieve their outstanding funds.

5. How can I withdraw my funds?
Funds can be withdrawn through the usual methods until the 27th July 2021. If funds have not been withdrawn after this date please contact customer services to return all outstanding funds.

6. Can I trade on markets where I have open positions?
From 27th July 2021 all access to the Betfair site will be blocked and no trading or betting will be possible. We encourage all customers to cash/trade out of any open positions or matched bets and remove all unmatched bets from the exchange before the cut off. In the event a bet or trade settles after 27th July 2021, winnings will credit the customer's account and the customer will be required to contact customer services to retrieve their funds.

7. I currently have matched and unmatched bets on the Exchange, what will happen to those?
From 27th July 2021 all access to the Betfair Exchange will be blocked and no trading or betting will be possible. We encourage all customers to cash/trade out of any open positions and remove all unmatched bets from the exchange before the cut off.

8. What will happen to the bets I have already placed on the Sportsbook and Exchange?
In the event a bet or trade settles after 27th July 2021, winnings will credit the customer's account and the customer will be required to contact customer services to retrieve their funds.

9. What will happen to my free bets/bonuses I have not yet used?
All free bets/bonuses not used by 27h July 2021 will expire and be unable to be utilized.

10. Can I still withdraw my funds after 27th July 2021? If so, how do I do this?
Funds can be withdrawn through the usual methods until the 27th July 2021. If funds have not been withdrawn after this date please contact customer services to return all outstanding funds.

11. What happens if I do not withdraw my funds before 27th July 2021?
You will need to contact customer services to retrieve your funds.

12. What can I do with my Exchange Games balances?
Customers with balances in their Games Account are kindly asked to transfer funds to the main wallet by 25th July 2021 to ensure funds within the Games wallet can be withdrawn before the 27th July 2021.

*Only valid in combination with the email you have received from us

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