How can I better protect myself online?

  • Be aware of phishing emails.
    Betfair emails will be sent in the same format and structure at all times. We will never request you to update your details/passwords by clicking on a link via email. If at any time you wish to update information always login to your account by visiting and going to the ‘My Account’ section. This applies to emails from banks and other legitimate businesses.

  • Check your logins.
    Visit the ‘My Account’ section and click on ‘My Security’. In this section you can view your recent logins. If you do identify any logins that you are concerned about, please contact Betfair for further guidance.

  • Don’t share your username and password.
    Never, ever, under any circumstances disclose your Betfair username and password to a third party. Memorise your username and password and ensure it is not easily guessed. It is never wise to write down these details or store them on your computer.

  • Change your password regularly.
    It's a good security practice to change your password on a regular basis. Having a Betfair specific password, i.e. one that you do not use for other services, will also increase the security of your account. Simply put, the more you share your secret, the higher the chances of being leaked.

  • Never click on a link, which purportedly sends you to the Betfair website.
    You should always access the Betfair website by typing the address into your web browser. Fraudsters often attempt to direct you to a website where malicious software can be downloaded to your computer or executed within your browser session.

  • Always log out of your Betfair account once you have finished using the site.
    If you don’t log out you may leave your account exposed to session hijacking attacks for a short period of time.

  • Beware of emails from people you do not know or trust.
    These could be harmful to your computer and it is best that you delete them immediately.

  • Install reputable anti-virus, firewall and spam filtering software.
    This will give you the best possible protection against criminals accessing your information. Make sure you regularly update this software when prompted to do so.

  • Avoid, if possible, using publicly available computers and terminals to access your Betfair account.
    Malicious software, such as key loggers and Trojan horses, could be loaded onto these systems prior to your use.

  • Clear your private data from your browser.
    This is especially important if you use public access computers or terminals. Be sure to clear all private data such as saved passwords, cache, cookies and form data right after you use a public computer.

Additional external references:

  • Regular updates and information about your browser and operating system security: Microsoft, Apple, Firefox, Chrome.
  • Get Safe Online and Identity Theft are two site developed by the Government, police and industry-leading bodies to offer advice on how to stay safe online and how to protect yourself from identity theft attacks.
  • CIFAS is a non-profit organisation dedicated to prevent fraud. The service is open to people who have fallen victim to or are at risk of identity theft attacks.

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